AWS connect documentation change
Summary
Rebranded 'Amazon Connect' to 'Connect Customer' in titles, login instructions, and UI references.
Security assessment
Changes are limited to branding terminology updates without any security-related content, vulnerability fixes, or security feature documentation.
Diff
diff --git a/connect/latest/adminguide/generative-ai-performance-evaluations.md b/connect/latest/adminguide/generative-ai-performance-evaluations.md index 4423c65c0..a35ee5083 100644 --- a//connect/latest/adminguide/generative-ai-performance-evaluations.md +++ b//connect/latest/adminguide/generative-ai-performance-evaluations.md @@ -9 +9 @@ Process to automate evaluations using generative AIUse Ask AI to get generative -# Evaluate agent performance in Amazon Connect using generative AI +# Evaluate agent performance in Connect Customer using generative AI @@ -42 +42 @@ The following is the overview of the automation process: - 1. Log into Amazon Connect with a user account that has [permissions to perform evaluations](./evaluation-and-coaching-permissions.html) and [ask AI assistant](./evaluation-and-coaching-permissions.html). + 1. Log into Connect Customer with a user account that has [permissions to perform evaluations](./evaluation-and-coaching-permissions.html) and [ask AI assistant](./evaluation-and-coaching-permissions.html). @@ -65 +65 @@ While configuring an evaluation form, you can provide criteria for answering que -You can pre-configure on an evaluation form whether a question will be automatically answered using generative AI. Then, if you start an evaluation using the evaluation form on the Amazon Connect UI, answers to these questions will get automatically filled using generative AI (without requiring you to click Ask AI). You can also use generative AI to automatically fill and submit evaluations. For automatically submitted evaluations, you can use generative AI to answer up to 10 questions per contact (see [Contact Lens service quotas](./amazon-connect-service-limits.html#contactlens-quotas)). Note that this limit does not apply to automation using contact categories or metrics (for example, longest hold duration, etc.). +You can pre-configure on an evaluation form whether a question will be automatically answered using generative AI. Then, if you start an evaluation using the evaluation form on the Connect Customer UI, answers to these questions will get automatically filled using generative AI (without requiring you to click Ask AI). You can also use generative AI to automatically fill and submit evaluations. For automatically submitted evaluations, you can use generative AI to answer up to 10 questions per contact (see [Contact Lens service quotas](./amazon-connect-service-limits.html#contactlens-quotas)). Note that this limit does not apply to automation using contact categories or metrics (for example, longest hold duration, etc.).