AWS connect documentation change
Summary
Comprehensive replacement of 'Amazon Connect' with 'Connect Customer' in forecasting documentation
Security assessment
Purely a branding/product name change throughout the document. All security-related aspects of forecasting and permissions remain unaffected.
Diff
diff --git a/connect/latest/adminguide/forecasting-capacity-planning-scheduling.md b/connect/latest/adminguide/forecasting-capacity-planning-scheduling.md index 4c589fd38..5a78c9898 100644 --- a//connect/latest/adminguide/forecasting-capacity-planning-scheduling.md +++ b//connect/latest/adminguide/forecasting-capacity-planning-scheduling.md @@ -7 +7 @@ -# Forecasting, capacity planning, and scheduling in Amazon Connect +# Forecasting, capacity planning, and scheduling in Connect Customer @@ -11 +11 @@ -**New user?** Check out the [Amazon Connect forecasting, capacity planning, and scheduling workshop](https://catalog.workshops.aws/amazon-connect-optimization/en-US). This online course is for Contact Center Administrators, Workforce Managers, Forecasters and Schedulers who are responsible for the forecasting and scheduling of agents. +**New user?** Check out the [Connect Customer forecasting, capacity planning, and scheduling workshop](https://catalog.workshops.aws/amazon-connect-optimization/en-US). This online course is for Contact Center Administrators, Workforce Managers, Forecasters and Schedulers who are responsible for the forecasting and scheduling of agents. @@ -15 +15 @@ To run a contact center, you need the right number of agents working at the righ -Amazon Connect provides a set of services powered by machine learning that help you optimize your contact center by offering the following: +Connect Customer provides a set of services powered by machine learning that help you optimize your contact center by offering the following: @@ -17 +17 @@ Amazon Connect provides a set of services powered by machine learning that help - * [Forecasting](./forecasting.html). Analyze and predict contact volume based on historical data. What will future demand—the contact volume and handle time—look like? Amazon Connect forecasting provides accurate and auto-generated forecasts that are automatically updated daily. + * [Forecasting](./forecasting.html). Analyze and predict contact volume based on historical data. What will future demand—the contact volume and handle time—look like? Connect Customer forecasting provides accurate and auto-generated forecasts that are automatically updated daily. @@ -28 +28 @@ Amazon Connect provides a set of services powered by machine learning that help -For information about where Amazon Connect forecasting, capacity planning, and scheduling is available, see [Availability of Amazon Connect features by Region](./regions.html). +For information about where Connect Customer forecasting, capacity planning, and scheduling is available, see [Availability of Connect Customer features by Region](./regions.html). @@ -30 +30 @@ For information about where Amazon Connect forecasting, capacity planning, and s -The following diagram shows a typical end-to-end optimization workflow by persona: Amazon Connect administrator, forecaster, scheduler, capacity planner, and agent. It lists the tasks performed by each persona. +The following diagram shows a typical end-to-end optimization workflow by persona: Connect Customer administrator, forecaster, scheduler, capacity planner, and agent. It lists the tasks performed by each persona. @@ -40 +40 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Best practices for Amazon Connect outbound campaigns +Best practices for Connect Customer outbound campaigns