AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document. Updated service references in headings, body text, and feature specifications including Contact Lens, Rules, API references, and admin interfaces.
Security assessment
This is a branding change without modifications to security configurations, limits, or vulnerabilities. The changes only update product names without altering security policies, attachment restrictions, access controls, or encryption methods described in the documentation.
Diff
diff --git a/connect/latest/adminguide/feature-limits.md b/connect/latest/adminguide/feature-limits.md index cefca8b02..8a9c0c82a 100644 --- a//connect/latest/adminguide/feature-limits.md +++ b//connect/latest/adminguide/feature-limits.md @@ -7 +7 @@ -Chat feature specificationsWhatsApp business messaging feature specificationsEmail feature specificationsTask feature specificationsForecasting, capacity planning, and schedulingIntegration association resourceAmazon Connect Contact LensEvaluation formsAmazon Connect Rules +Chat feature specificationsWhatsApp business messaging feature specificationsEmail feature specificationsTask feature specificationsForecasting, capacity planning, and schedulingIntegration association resourceConnect Customer Contact LensEvaluation formsConnect Customer Rules @@ -9 +9 @@ Chat feature specificationsWhatsApp business messaging feature specificationsEma -# Amazon Connect feature specifications +# Connect Customer feature specifications @@ -15 +15 @@ You can't increase the feature specifications listed here. They are hard limits. -The following tables list the various Amazon Connect feature specifications. +The following tables list the various Connect Customer feature specifications. @@ -31 +31 @@ The following tables list the various Amazon Connect feature specifications. - * Amazon Connect Contact Lens + * Connect Customer Contact Lens @@ -35 +35 @@ The following tables list the various Amazon Connect feature specifications. - * Amazon Connect Rules + * Connect Customer Rules @@ -43,2 +43,2 @@ Agent activity retention | 24 months from the time the event occurred -Approved origin per Amazon Connect instance | 100 -File types supported for attachments to emails, cases, chats, or tasks | .csv, .doc, .docx, .heic, .jfif, .jpeg, .jpg, .mov, .mp4, .pdf, .png, .ppt, .pptx, .rtf, .txt, .wav, .xls, .xlsx Administrators can also configure custom file extensions through the Amazon Connect admin website or the Amazon Connect API. For more information about supported file types for WhatsApp business messaging, see WhatsApp business messaging feature specifications later in this topic. +Approved origin per Connect Customer instance | 100 +File types supported for attachments to emails, cases, chats, or tasks | .csv, .doc, .docx, .heic, .jfif, .jpeg, .jpg, .mov, .mp4, .pdf, .png, .ppt, .pptx, .rtf, .txt, .wav, .xls, .xlsx Administrators can also configure custom file extensions through the Connect Customer admin website or the Connect Customer API. For more information about supported file types for WhatsApp business messaging, see WhatsApp business messaging feature specifications later in this topic. @@ -49 +49 @@ Maximum file size for an attachment to an email, case, chat, or task | 20 MB (c -Administrators can configure up to 100 MB through the Amazon Connect admin website or the Amazon Connect API. For more information about supported file sizes for WhatsApp business messaging, see WhatsApp business messaging feature specifications later in this topic. +Administrators can configure up to 100 MB through the Connect Customer admin website or the Connect Customer API. For more information about supported file sizes for WhatsApp business messaging, see WhatsApp business messaging feature specifications later in this topic. @@ -80 +80 @@ Maximum size of the returned data in a Lambda function | Less than 32KB of UTF- -Limit on creating and deleting instances | 100 instances can be created or deleted in 30 days Amazon Connect enforces a limit on the **total** number of instances that you can create and delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account. For example, if you create 80 instances and delete 20 over the course of 30 days, you must wait an additional 30 days before you can create or delete any more instances. If you create and delete the same instance 100 times in 30 days, the limit also applies. +Limit on creating and deleting instances | 100 instances can be created or deleted in 30 days Connect Customer enforces a limit on the **total** number of instances that you can create and delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account. For example, if you create 80 instances and delete 20 over the course of 30 days, you must wait an additional 30 days before you can create or delete any more instances. If you create and delete the same instance 100 times in 30 days, the limit also applies. @@ -117 +117 @@ Past chat transcript file size. This applies to [persistent chat](./chat-persist -Past contacts that can be traversed by Amazon Connect chat. This applies to [persistent chat](./chat-persistence.html). | 100 +Past contacts that can be traversed by Connect Customer chat. This applies to [persistent chat](./chat-persistence.html). | 100 @@ -119 +119 @@ Communications widgets that can be created and customized per instance | 20 -File types supported for attachments to cases, chats, or tasks | .csv, .doc, .docx, .heic, .jfif, .jpeg, .jpg, .mov, .mp4, .pdf, .png, .ppt, .pptx, .rtf, .txt, .wav, .xls, .xlsx Administrators can also configure custom file extensions through the Amazon Connect admin website or the Amazon Connect API. +File types supported for attachments to cases, chats, or tasks | .csv, .doc, .docx, .heic, .jfif, .jpeg, .jpg, .mov, .mp4, .pdf, .png, .ppt, .pptx, .rtf, .txt, .wav, .xls, .xlsx Administrators can also configure custom file extensions through the Connect Customer admin website or the Connect Customer API. @@ -124 +124 @@ Maximum file size for an attachment to a case, chat, or task | 20 MB (configura -Administrators can configure up to 100 MB through the Amazon Connect admin website or the Amazon Connect API. +Administrators can configure up to 100 MB through the Connect Customer admin website or the Connect Customer API. @@ -143 +143 @@ Maximum email message body size | 5 MB -Email message body format | HTML (`text/html`) (Default) Plain text (`text/plain`) All email contacts (messages) sent by Amazon Connect are handled in HTML (`text/html`) format by default. Additionally, a plain text (`text/plain`) version is stored and available for all email contacts (messages) in Amazon Connect for features like the [Flow block in Amazon Connect: Get stored content](./get-stored-content.html) flow block. +Email message body format | HTML (`text/html`) (Default) Plain text (`text/plain`) All email contacts (messages) sent by Connect Customer are handled in HTML (`text/html`) format by default. Additionally, a plain text (`text/plain`) version is stored and available for all email contacts (messages) in Connect Customer for features like the [Flow block in Connect Customer: Get stored content](./get-stored-content.html) flow block. @@ -147,4 +147,4 @@ Inline images per email contact (message) | No limit so long as the size of inl -Inline image formats supported | `image/jpg`, `image/jpeg`, `image/png`, `image/gif`, `image/svg`, `image/webp`, `image/bmp`, `image/heif`, `image/heic` All inline images are Base64 encoded when storing email messages with Amazon Connect. -Email message and attachment retention | This is defined by your Amazon S3 lifecycle configuration. For more information, see [Managing your storage lifecycle](https://docs.aws.amazon.com/AmazonS3/latest/userguide/object-lifecycle-mgmt.html) in the _Amazon Simple Storage Service User Guide_. Contact record retention for all channels and subtypes still applies for email contact data. You can easily download and access email messages and attachments using the [Download recordings and transcripts of past conversations in Amazon Connect](./download-recordings.html) feature. -Active email contact expiry | 14 days (Default) Customizable up to 90 days using the [Flow block in Amazon Connect: Set contact attributes](./set-contact-attributes.html) flow block or [Expiry](https://docs.aws.amazon.com/connect/latest/APIReference/API_Expiry.html) API to update the connect:ContactExpiry [segment attribute](./connect-attrib-list.html#attribs-segment-attributes). This determines how long an email contact can remain active (e.g., waiting in queue or assigned to an agent) before expiring and closing automatically. "No" for adjustability means that you cannot customize or increase this attribute to be greater than 90 days. -Email addresses per email (contact) message | 50 email addresses per email contact (message) total across To and CC. Inbound email contacts (messages) support any combination of 50 email addresses total across To and CC. Outbound email contacts (messages) support only 1 email address in To and up to 49 email addresses in CC. Only 1 from email address per email contact (message). BCC email addresses are not supported in Amazon Connect. +Inline image formats supported | `image/jpg`, `image/jpeg`, `image/png`, `image/gif`, `image/svg`, `image/webp`, `image/bmp`, `image/heif`, `image/heic` All inline images are Base64 encoded when storing email messages with Connect Customer. +Email message and attachment retention | This is defined by your Amazon S3 lifecycle configuration. For more information, see [Managing your storage lifecycle](https://docs.aws.amazon.com/AmazonS3/latest/userguide/object-lifecycle-mgmt.html) in the _Amazon Simple Storage Service User Guide_. Contact record retention for all channels and subtypes still applies for email contact data. You can easily download and access email messages and attachments using the [Download recordings and transcripts of past conversations in Connect Customer](./download-recordings.html) feature. +Active email contact expiry | 14 days (Default) Customizable up to 90 days using the [Flow block in Connect Customer: Set contact attributes](./set-contact-attributes.html) flow block or [Expiry](https://docs.aws.amazon.com/connect/latest/APIReference/API_Expiry.html) API to update the connect:ContactExpiry [segment attribute](./connect-attrib-list.html#attribs-segment-attributes). This determines how long an email contact can remain active (e.g., waiting in queue or assigned to an agent) before expiring and closing automatically. "No" for adjustability means that you cannot customize or increase this attribute to be greater than 90 days. +Email addresses per email (contact) message | 50 email addresses per email contact (message) total across To and CC. Inbound email contacts (messages) support any combination of 50 email addresses total across To and CC. Outbound email contacts (messages) support only 1 email address in To and up to 49 email addresses in CC. Only 1 from email address per email contact (message). BCC email addresses are not supported in Connect Customer. @@ -217 +217 @@ Connect AI agents knowledge base | 10 -## Amazon Connect Contact Lens feature specifications +## Connect Customer Contact Lens feature specifications @@ -243 +243 @@ Answer option text length for single select questions | 1-128 characters -## Amazon Connect Rules feature specifications +## Connect Customer Rules feature specifications @@ -245 +245 @@ Answer option text length for single select questions | 1-128 characters -The following table lists feature specifications for Amazon Connect Rules. +The following table lists feature specifications for Connect Customer Rules. @@ -291 +291 @@ Plan ahead with quotas -Countries that call centers using Amazon Connect can call by default +Countries that call centers using Connect Customer can call by default