AWS connect documentation change
Summary
Updated terminology from 'Amazon Connect' to 'Connect Customer' throughout the document including product names, service references, and client applications.
Security assessment
Changes are purely branding/nomenclature updates without any modifications to security functionality, encryption standards, compliance statements, or access controls. The PCI DSS compliance reference remains identical except for the product name change.
Diff
diff --git a/connect/latest/adminguide/faq-screenrecording.md b/connect/latest/adminguide/faq-screenrecording.md index d177cdc5b..e72306ed1 100644 --- a//connect/latest/adminguide/faq-screenrecording.md +++ b//connect/latest/adminguide/faq-screenrecording.md @@ -9 +9 @@ General specificationsConfigurationPerformance -# Frequently asked questions about Amazon Connect screen recording capabilities +# Frequently asked questions about Connect Customer screen recording capabilities @@ -11 +11 @@ General specificationsConfigurationPerformance -This topic provides frequently asked questions about using Amazon Connect screen recording capabilities. +This topic provides frequently asked questions about using Connect Customer screen recording capabilities. @@ -30 +30 @@ The screen recording files are saved in MP4 format. - * **Which Amazon Connect channels are supported?** + * **Which Connect Customer channels are supported?** @@ -36 +36 @@ You can generate screen recordings for voice, chat, and task contacts. -Yes, the Amazon Connect Client Service records all the open applications on the agent's monitor, up to three monitors. +Yes, the Connect Customer Client Service records all the open applications on the agent's monitor, up to three monitors. @@ -40 +40 @@ Yes, the Amazon Connect Client Service records all the open applications on the -Yes, screen recording supports concurrent user sessions on Windows when using Amazon Connect Client Application version 2.0.0 or later. +Yes, screen recording supports concurrent user sessions on Windows when using Connect Customer Client Application version 2.0.0 or later. @@ -48 +48 @@ The screen recordings are delivered to your Amazon S3 bucket and encrypted using - * For Windows, to be notified when there is an update to the Amazon Connect Client Application, we recommend subscribing to the RSS feed of this administrator guide. Choose the **RSS** link that appears under the title of this page (it's next to the PDF link). + * For Windows, to be notified when there is an update to the Connect Customer Client Application, we recommend subscribing to the RSS feed of this administrator guide. Choose the **RSS** link that appears under the title of this page (it's next to the PDF link). @@ -66 +66 @@ You can use the [Distribute by percentage](./distribute-by-percentage.html) bloc -Amazon Connect, including the screen recording capability, is compliant with the Payment Card Industry Data Security Standard (PCI DSS). However, you are responsible for determining whether your specific implementation meets your compliance requirements. +Connect Customer, including the screen recording capability, is compliant with the Payment Card Industry Data Security Standard (PCI DSS). However, you are responsible for determining whether your specific implementation meets your compliance requirements. @@ -74 +74 @@ During a video call or screen sharing session, agents are able to see the custom -Screen recording is designed to work with custom CCP and agent workspace built with the [Amazon Connect Streams JS library](https://github.com/amazon-connect/amazon-connect-streams). We recommend testing your custom solution before deploying screen recording in production. +Screen recording is designed to work with custom CCP and agent workspace built with the [Connect Customer Streams JS library](https://github.com/amazon-connect/amazon-connect-streams). We recommend testing your custom solution before deploying screen recording in production. @@ -78 +78 @@ Screen recording is designed to work with custom CCP and agent workspace built w -Screen recording is available in AWS GovCloud (US) and all AWS commercial Regions where Amazon Connect is available. However, your use of screen recording may be subject to compliance with privacy and other laws. Please consult your compliance team before enabling this capability for your agents. +Screen recording is available in AWS GovCloud (US) and all AWS commercial Regions where Connect Customer is available. However, your use of screen recording may be subject to compliance with privacy and other laws. Please consult your compliance team before enabling this capability for your agents. @@ -84 +84 @@ To use screen recording in AWS GovCloud (US-West) requires client version 2.0.3 -By default Amazon Connect doesn't provide a notification feature. However, you can use the [Amazon Connect Streams JS library](https://github.com/amazon-connect/amazon-connect-streams/blob/master/cheat-sheet.md) to create a notice or other visual indicator on an agent's desktop to signal that screen recording is in use. +By default Connect Customer doesn't provide a notification feature. However, you can use the [Connect Customer Streams JS library](https://github.com/amazon-connect/amazon-connect-streams/blob/master/cheat-sheet.md) to create a notice or other visual indicator on an agent's desktop to signal that screen recording is in use. @@ -88 +88 @@ By default Amazon Connect doesn't provide a notification feature. However, you c -If the browser is closed at the beginning of contact before any screen capture data can be uploaded to Amazon Connect, the final screen recording may not be published. If the browser is closed immediately after a contact ends but before the final screen capture data can be uploaded, the screen recording is published when the agent next logs in to CCP. +If the browser is closed at the beginning of contact before any screen capture data can be uploaded to Connect Customer, the final screen recording may not be published. If the browser is closed immediately after a contact ends but before the final screen capture data can be uploaded, the screen recording is published when the agent next logs in to CCP.