AWS connect documentation change
Summary
Replaced all occurrences of 'Amazon Connect' with 'Connect Customer' and updated terminology like 'Amazon Connect tasks' to 'Connect Customer tasks' throughout the document
Security assessment
The changes are purely branding/terminology updates with no references to security vulnerabilities, security features, access controls, or data protection mechanisms. The content focuses on functionality for integrating third-party activities into Connect Customer's evaluation system without altering security implications.
Diff
diff --git a/connect/latest/adminguide/evaluations-external-activities.md b/connect/latest/adminguide/evaluations-external-activities.md index 6cbd0a767..cb9d0fc76 100644 --- a//connect/latest/adminguide/evaluations-external-activities.md +++ b//connect/latest/adminguide/evaluations-external-activities.md @@ -11 +11 @@ Ingest activitiesEvaluate external activities -You can import agent activities completed in third-party applications into Amazon Connect. These activities are imported as Amazon Connect tasks, which you can evaluate alongside work completed in Amazon Connect. This provides managers with a unified application for quality management. +You can import agent activities completed in third-party applications into Connect Customer. These activities are imported as Connect Customer tasks, which you can evaluate alongside work completed in Connect Customer. This provides managers with a unified application for quality management. @@ -13 +13 @@ You can import agent activities completed in third-party applications into Amazo -To import activities completed in third-party applications (such as application processing or social media interactions) as completed tasks, use the [CreateContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateContact.html) API. When you import these activities, you can capture details relevant for performance evaluation as task attributes. Unlike tasks created in the Amazon Connect admin website, these imported tasks are already marked as completed and don't need to be accepted by the agent who completed the activity in the external application. +To import activities completed in third-party applications (such as application processing or social media interactions) as completed tasks, use the [CreateContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateContact.html) API. When you import these activities, you can capture details relevant for performance evaluation as task attributes. Unlike tasks created in the Connect Customer admin website, these imported tasks are already marked as completed and don't need to be accepted by the agent who completed the activity in the external application. @@ -15 +15 @@ To import activities completed in third-party applications (such as application -Managers can then evaluate these external activities alongside native Amazon Connect interactions and back-office tasks. This gives managers a unified view of agent performance in the [Agent performance evaluations dashboard](./agent-performance-evaluation-dashboard.html). +Managers can then evaluate these external activities alongside native Connect Customer interactions and back-office tasks. This gives managers a unified view of agent performance in the [Agent performance evaluations dashboard](./agent-performance-evaluation-dashboard.html). @@ -21 +21 @@ The following steps are typically performed by an IT admin. - * Ensure that agents or back-office workers who you want to evaluate are users on Amazon Connect. To add new users, see [Add users to Amazon Connect](./user-management.html). + * Ensure that agents or back-office workers who you want to evaluate are users on Connect Customer. To add new users, see [Add users to Connect Customer](./user-management.html). @@ -23 +23 @@ The following steps are typically performed by an IT admin. - * Use the [CreateContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateContact.html) API to ingest all external activities completed by these agents into Amazon Connect as completed Amazon Connect tasks. + * Use the [CreateContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateContact.html) API to ingest all external activities completed by these agents into Connect Customer as completed Connect Customer tasks. @@ -63 +63 @@ You can also add links to the third-party system within contact references. Thes - * To enable managers to search for activities using these attributes, you need to enable search on these attributes. For more information, see [Search for contacts in Amazon Connect by using custom contact attributes or contact segment attributes](./search-custom-attributes.html). + * To enable managers to search for activities using these attributes, you need to enable search on these attributes. For more information, see [Search for contacts in Connect Customer by using custom contact attributes or contact segment attributes](./search-custom-attributes.html). @@ -76 +76 @@ The following steps are typically performed by managers. -Managers can evaluate ingested activities in Amazon Connect the same way that they evaluate native Amazon Connect contacts. For more information, see [Evaluate performance](./evaluations.html). +Managers can evaluate ingested activities in Connect Customer the same way that they evaluate native Connect Customer contacts. For more information, see [Evaluate performance](./evaluations.html).