AWS connect documentation change
Summary
Rebranded 'Amazon Connect' to 'Connect Customer' throughout the documentation. Updated all references including console names, service names, URLs, and API references. Maintained same security content about KMS permissions and Voice ID end-of-support timeline.
Security assessment
Changes are purely branding/naming updates from 'Amazon Connect' to 'Connect Customer'. No modifications to security protocols, permissions, or encryption mechanisms. The existing security content about KMS key requirements (kms:Decrypt, kms:DescribeKey, kms:CreateGrant) remains unchanged except for service name replacement.
Diff
diff --git a/connect/latest/adminguide/enable-voiceid.md b/connect/latest/adminguide/enable-voiceid.md index 5e648e67b..ce9472eb1 100644 --- a//connect/latest/adminguide/enable-voiceid.md +++ b//connect/latest/adminguide/enable-voiceid.md @@ -9 +9 @@ Before you beginStep 1: Read the BIPA Consent AcknowledgementStep 2: Create a ne -# Get started enabling Voice ID in Amazon Connect +# Get started enabling Voice ID in Connect Customer @@ -13 +13 @@ Before you beginStep 1: Read the BIPA Consent AcknowledgementStep 2: Create a ne -End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Amazon Connect admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). +End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Connect Customer admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). @@ -48 +48 @@ Data at rest—specifically, freeform fields that you provide plus audio files/v -When making calls to Voice ID for anything other than `CreateDomain` or `UpdateDomain`, the user making the call requires `kms:Decrypt` permissions for the key associated with the domain. When making calls to `CreateDomain` or `UpdateDomain`, the user also requires `kms:DescribeKey` and `kms:CreateGrant` permissions for the key. When you create (or update) a Voice ID domain, it creates a grant on the KMS key so that it can be used by Voice ID asynchronous processes (such as speaker enrollment) and by the Amazon Connect service-linked role during your flows. This grant includes an encryption context specifying the domain with which the key is associated. For more on grants, see [Using grants](https://docs.aws.amazon.com/kms/latest/developerguide/grants.html) in the AWS Key Management Service Developer Guide. +When making calls to Voice ID for anything other than `CreateDomain` or `UpdateDomain`, the user making the call requires `kms:Decrypt` permissions for the key associated with the domain. When making calls to `CreateDomain` or `UpdateDomain`, the user also requires `kms:DescribeKey` and `kms:CreateGrant` permissions for the key. When you create (or update) a Voice ID domain, it creates a grant on the KMS key so that it can be used by Voice ID asynchronous processes (such as speaker enrollment) and by the Connect Customer service-linked role during your flows. This grant includes an encryption context specifying the domain with which the key is associated. For more on grants, see [Using grants](https://docs.aws.amazon.com/kms/latest/developerguide/grants.html) in the AWS Key Management Service Developer Guide. @@ -54 +54 @@ If you create a domain and associate it with one key, store some data, and then -You can create KMS keys or provide an existing KMS key programmatically. For more information, see [Amazon Connect Voice ID APIs](https://docs.aws.amazon.com/voiceid/latest/APIReference/). +You can create KMS keys or provide an existing KMS key programmatically. For more information, see [Connect Customer Voice ID APIs](https://docs.aws.amazon.com/voiceid/latest/APIReference/). @@ -60 +60 @@ Reading the Biometric Privacy Act (BIPA) Consent Acknowledgement is a requiremen - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -62 +62 @@ Reading the Biometric Privacy Act (BIPA) Consent Acknowledgement is a requiremen - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -64 +64 @@ Reading the Biometric Privacy Act (BIPA) Consent Acknowledgement is a requiremen - + @@ -75 +75 @@ Reading the Biometric Privacy Act (BIPA) Consent Acknowledgement is a requiremen -You can perform this step using the Amazon Connect console or by using Amazon Connect and Voice ID APIs. +You can perform this step using the Connect Customer console or by using Connect Customer and Voice ID APIs. @@ -77 +77 @@ You can perform this step using the Amazon Connect console or by using Amazon Co -Amazon Connect console instructions +Connect Customer console instructions @@ -104 +104 @@ Amazon Connect console instructions - 7. Return to the tab in your browser for the Amazon Connect console, **Voice ID** page. Click or tap in the **AWS KMS key** for the key you created to appear in a dropdown list. Choose the key you created. + 7. Return to the tab in your browser for the Connect Customer console, **Voice ID** page. Click or tap in the **AWS KMS key** for the key you created to appear in a dropdown list. Choose the key you created. @@ -116 +116 @@ API instructions - 2. Call the [CreateIntegrationAssociation](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateIntegrationAssociation.html) API to associate the Voice ID domain with the Amazon Connect instance. + 2. Call the [CreateIntegrationAssociation](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateIntegrationAssociation.html) API to associate the Voice ID domain with the Connect Customer instance. @@ -127 +127 @@ You've enabled Voice ID for your instance. The following has been created: - * A managed Amazon EventBridge rule in your account. This rule is used to ingest Voice ID events for creating contact records related to Voice ID. Additionally, Amazon Connect adds [Voice ID permissions](./connect-slr.html) to the service-linked role for Amazon Connect. + * A managed Amazon EventBridge rule in your account. This rule is used to ingest Voice ID events for creating contact records related to Voice ID. Additionally, Connect Customer adds [Voice ID permissions](./connect-slr.html) to the service-linked role for Connect Customer. @@ -140 +140 @@ In this step you add the required blocks to your flow and configure how you want - * [Set Voice ID](./set-voice-id.html): After the [Play prompt](./play.html) block, add the [Set Voice ID](./set-voice-id.html) block. It should be at the start of a call. Use this block to start streaming audio to Amazon Connect Voice ID to verify the caller's identity, as soon as the call is connected to a flow. + * [Set Voice ID](./set-voice-id.html): After the [Play prompt](./play.html) block, add the [Set Voice ID](./set-voice-id.html) block. It should be at the start of a call. Use this block to start streaming audio to Connect Customer Voice ID to verify the caller's identity, as soon as the call is connected to a flow. @@ -189 +189 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Voice ID domains in Amazon Connect Voice ID +Voice ID domains in Connect Customer Voice ID