AWS connect documentation change
Summary
Updated branding terminology from 'Amazon Connect' to 'Connect Customer' throughout the document, including UI references, flow block names, and documentation links.
Security assessment
The changes are purely branding/naming updates without any security implications. No security vulnerabilities, configurations, or features are mentioned or modified in the diff.
Diff
diff --git a/connect/latest/adminguide/enable-post-chat-survey.md b/connect/latest/adminguide/enable-post-chat-survey.md index f91a94e04..04178be82 100644 --- a//connect/latest/adminguide/enable-post-chat-survey.md +++ b//connect/latest/adminguide/enable-post-chat-survey.md @@ -33 +33 @@ If you're using a custom chat implementation: -### For Amazon Connect Communication Widget +### For Connect Customer Communication Widget @@ -35 +35 @@ If you're using a custom chat implementation: -If you're using the Amazon Connect Communication Widget: +If you're using the Connect Customer Communication Widget: @@ -37 +37 @@ If you're using the Amazon Connect Communication Widget: - 1. Open the Amazon Connect console and navigate to **Communication widgets**. + 1. Open the Connect Customer console and navigate to **Communication widgets**. @@ -54 +54 @@ There are two ways to implement a survey in your disconnect flow: - * **Option #1: Using ShowView block** \- Use the [Flow block in Amazon Connect: Show view](./show-view-block.html) to display a custom survey interface. + * **Option #1: Using ShowView block** \- Use the [Flow block in Connect Customer: Show view](./show-view-block.html) to display a custom survey interface. @@ -56 +56 @@ There are two ways to implement a survey in your disconnect flow: - * **Option #2: Using Lex** \- Integrate with Amazon Lex for text-based survey collection. For more information, see [Add an Amazon Lex bot to Amazon Connect](./amazon-lex.html). + * **Option #2: Using Lex** \- Integrate with Amazon Lex for text-based survey collection. For more information, see [Add an Amazon Lex bot to Connect Customer](./amazon-lex.html). @@ -63 +63 @@ There are two ways to implement a survey in your disconnect flow: -For supervisor barge-in scenarios, ensure you add a [Flow block in Amazon Connect: Set working queue](./set-working-queue.html) block before **Transfer to Queue**. Omitting it will cause chat contacts to terminate rather than transfer for this feature. +For supervisor barge-in scenarios, ensure you add a [Flow block in Connect Customer: Set working queue](./set-working-queue.html) block before **Transfer to Queue**. Omitting it will cause chat contacts to terminate rather than transfer for this feature. @@ -69 +69 @@ For supervisor barge-in scenarios, ensure you add a [Flow block in Amazon Connec -When a customer ends a chat session, Amazon Connect sets `disconnectReason` to `CUSTOMER_DISCONNECT` in the [ContactTraceRecord](./ctr-data-model.html#ctr-ContactTraceRecord). When `DisconnectOnCustomerExit` is configured, the system generates a new contact ID (`nextContactId`) and initiates the configured disconnect flow. +When a customer ends a chat session, Connect Customer sets `disconnectReason` to `CUSTOMER_DISCONNECT` in the [ContactTraceRecord](./ctr-data-model.html#ctr-ContactTraceRecord). When `DisconnectOnCustomerExit` is configured, the system generates a new contact ID (`nextContactId`) and initiates the configured disconnect flow. @@ -82 +82 @@ Example: -[How contact attributes work in Amazon Connect](./what-is-a-contact-attribute.html) will update in Contact Search and Contact Details. +[How contact attributes work in Connect Customer](./what-is-a-contact-attribute.html) will update in Contact Search and Contact Details. @@ -90 +90 @@ Example: - * [Sample inbound flow in Amazon Connect for the first contact experience](./sample-inbound-flow.html) + * [Sample inbound flow in Connect Customer for the first contact experience](./sample-inbound-flow.html) @@ -94 +94 @@ Example: - * [Flow block in Amazon Connect: Set working queue](./set-working-queue.html) + * [Flow block in Connect Customer: Set working queue](./set-working-queue.html) @@ -96 +96 @@ Example: - * [Flow block in Amazon Connect: Transfer to queue](./transfer-to-queue.html) + * [Flow block in Connect Customer: Transfer to queue](./transfer-to-queue.html) @@ -98 +98 @@ Example: - * [Amazon Connect ShowView](https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html) + * [Connect Customer ShowView](https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html) @@ -100 +100 @@ Example: - * [Amazon Connect with Lex](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-lex.html) + * [Connect Customer with Lex](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-lex.html) @@ -102 +102 @@ Example: - * [How contact attributes work in Amazon Connect](./what-is-a-contact-attribute.html) + * [How contact attributes work in Connect Customer](./what-is-a-contact-attribute.html)