AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document, including UI references, API names, and GitHub repository links.
Security assessment
Changes are purely terminological/rebranding updates without altering security functionality, permissions, or configurations. No security vulnerabilities, weaknesses, or incidents are referenced.
Diff
diff --git a/connect/latest/adminguide/enable-persistent-connection.md b/connect/latest/adminguide/enable-persistent-connection.md index ff3e814a8..6a85908f4 100644 --- a//connect/latest/adminguide/enable-persistent-connection.md +++ b//connect/latest/adminguide/enable-persistent-connection.md @@ -9 +9 @@ How to configure persistent connectionConfigure Persistent Connection using Bulk -# Enable persistent connection for Amazon Connect agents +# Enable persistent connection for Connect Customer agents @@ -11 +11 @@ How to configure persistent connectionConfigure Persistent Connection using Bulk -When **Enable persistent connection** is selected for an agent, after a call ends the agent's softphone maintains its media connection to Amazon Connect for a few minutes. This enables subsequent calls to connect faster. In case the agent remains idle for an extended period of time, the softphone media connection is dropped to reduce agent workstation and network resource consumption. It is re-established upon the next call for this agent. +When **Enable persistent connection** is selected for an agent, after a call ends the agent's softphone maintains its media connection to Connect Customer for a few minutes. This enables subsequent calls to connect faster. In case the agent remains idle for an extended period of time, the softphone media connection is dropped to reduce agent workstation and network resource consumption. It is re-established upon the next call for this agent. @@ -17 +17 @@ This functionality doesn't apply to chats or tasks. - 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Use an Admin account, or an account with **Users and Permissions** \- **Users** \- **Create** or **Edit** permission in it's security profile. + 1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/. Use an Admin account, or an account with **Users and Permissions** \- **Users** \- **Create** or **Edit** permission in it's security profile. @@ -38 +38 @@ You can't use the CSV template to edit information for existing users. If you in - 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Use an Admin account, or an account with **Users and Permissions** \- **Users** \- **Create** permission in it's security profile. + 1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/. Use an Admin account, or an account with **Users and Permissions** \- **Users** \- **Create** permission in it's security profile. @@ -54 +54 @@ b) To disable persistent connection - **persistent connection (yes/no)** , be su - 7. After configuring the CSV file, in your Amazon Connect instance, choose **Upload file** , and then choose the configured CSV file from its location on your computer. + 7. After configuring the CSV file, in your Connect Customer instance, choose **Upload file** , and then choose the configured CSV file from its location on your computer. @@ -87 +87 @@ Yes. -If your custom CCP uses the softphone from Amazon Connect embedded iframe (that is, if `allowFramedSoftphone` is passed as true to initiate the CCP using [Amazon Connect Streams JS](https://github.com/amazon-connect/amazon-connect-streams)), then you don't need to make any changes for this functionality to work. +If your custom CCP uses the softphone from Connect Customer embedded iframe (that is, if `allowFramedSoftphone` is passed as true to initiate the CCP using [Connect Customer Streams JS](https://github.com/amazon-connect/amazon-connect-streams)), then you don't need to make any changes for this functionality to work. @@ -89 +89 @@ If your custom CCP uses the softphone from Amazon Connect embedded iframe (that -If your custom CCP integrates [Amazon Connect RTC JS](https://github.com/aws/connect-rtc-js) in it's own frame, then you need to upgrade the same. +If your custom CCP integrates [Connect Customer RTC JS](https://github.com/aws/connect-rtc-js) in it's own frame, then you need to upgrade the same.