AWS connect documentation change
Summary
Rebranded 'Amazon Connect' to 'Connect Customer' throughout the documentation, including service references, console names, and feature terminology. Updated all related links, images, and examples to reflect the new naming convention.
Security assessment
Changes are purely branding/naming updates with no modifications to security configurations, permissions, or encryption requirements. The KMS key setup, IAM permissions, and security best practices remain unchanged.
Diff
diff --git a/connect/latest/adminguide/enable-outbound-campaigns.md b/connect/latest/adminguide/enable-outbound-campaigns.md index 1e22aaabc..4ad373245 100644 --- a//connect/latest/adminguide/enable-outbound-campaigns.md +++ b//connect/latest/adminguide/enable-outbound-campaigns.md @@ -9 +9 @@ Important things to knowBefore you beginCreate an AWS KMS keyConfigure outbound -# Set up Amazon Connect outbound campaigns +# Set up Connect Customer outbound campaigns @@ -11 +11 @@ Important things to knowBefore you beginCreate an AWS KMS keyConfigure outbound -This topic explains how to set up Amazon Connect outbound campaigns, a feature of Amazon Connect and formerly known as high-volume outbound communications. +This topic explains how to set up Connect Customer outbound campaigns, a feature of Connect Customer and formerly known as high-volume outbound communications. @@ -15 +15 @@ This topic explains how to set up Amazon Connect outbound campaigns, a feature o - * The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created. For a list of AWS Regions and countries, see [Outbound campaigns](./regions.html#campaigns_region) in the _Availability of Amazon Connect services by Region_ topic. + * The phone numbers that outbound campaigns can call are based on the AWS Region where your Connect Customer instance is created. For a list of AWS Regions and countries, see [Outbound campaigns](./regions.html#campaigns_region) in the _Availability of Connect Customer services by Region_ topic. @@ -17 +17 @@ This topic explains how to set up Amazon Connect outbound campaigns, a feature o - * You must obtain pre-authorization by creating an AWS Support ticket to use Amazon Connect outbound campaigns for event-driven mass notifications, such as severe weather warnings, evacuation notices, disaster response communications, or utility disruptions that impact several thousand of customers. + * You must obtain pre-authorization by creating an AWS Support ticket to use Connect Customer outbound campaigns for event-driven mass notifications, such as severe weather warnings, evacuation notices, disaster response communications, or utility disruptions that impact several thousand of customers. @@ -30 +30 @@ You need a few things in order to use outbound campaigns: - * Make sure your Amazon Connect instance is [enabled for outbound calling](./enable-outbound-calls.html). + * Make sure your Connect Customer instance is [enabled for outbound calling](./enable-outbound-calls.html). @@ -53 +53 @@ To switch the KMS key that is associated with outbound campaigns, first you need - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -55 +55 @@ To switch the KMS key that is associated with outbound campaigns, first you need - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -57 +57 @@ To switch the KMS key that is associated with outbound campaigns, first you need - + @@ -83 +83 @@ In the following example, the name of the key starts with **bcb6fdd** : - * Return to the tab in your browser for the Amazon Connect console, **Enable outbound campaigns** page. Click or tap in the **AWS KMS key** for the key you created to appear in a dropdown list. Choose the key you created. + * Return to the tab in your browser for the Connect Customer console, **Enable outbound campaigns** page. Click or tap in the **AWS KMS key** for the key you created to appear in a dropdown list. Choose the key you created. @@ -89 +89 @@ Show moreShow less - 7. It takes a few minutes for outbound campaigns to be enabled. When it's successfully enabled, you can create outbound campaigns in Amazon Connect for voice calls. If it does not enable, verify you have the required [IAM permissions](./security-iam-amazon-connect-permissions.html). + 7. It takes a few minutes for outbound campaigns to be enabled. When it's successfully enabled, you can create outbound campaigns in Connect Customer for voice calls. If it does not enable, verify you have the required [IAM permissions](./security-iam-amazon-connect-permissions.html). @@ -101 +101 @@ The following best practices can help you comply with regulations. -Regulations may require unanswered calls to ring for a minimum amount of time, such as 15 seconds, so the customer has time to pick up the call. Amazon Connect outbound campaigns let unanswered calls ring until they go to voicemail or automatically terminate. +Regulations may require unanswered calls to ring for a minimum amount of time, such as 15 seconds, so the customer has time to pick up the call. Connect Customer outbound campaigns let unanswered calls ring until they go to voicemail or automatically terminate. @@ -106 +106 @@ Regulations may require unanswered calls to ring for a minimum amount of time, s -Many locations require you to display the phone number associated with a caller ID. Amazon Connect enforces the use of Calling Line Identification that corresponds to a number in an Amazon Connect instance. The phone number you specify as caller ID for an outbound campaign must be one you have claimed or ported in to your number inventory. +Many locations require you to display the phone number associated with a caller ID. Connect Customer enforces the use of Calling Line Identification that corresponds to a number in an Connect Customer instance. The phone number you specify as caller ID for an outbound campaign must be one you have claimed or ported in to your number inventory.