AWS connect documentation change
Summary
Updated branding terminology from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding/terminology updates replacing 'Amazon Connect' with 'Connect Customer'. No security configurations, permissions, or vulnerabilities are modified or mentioned. The security-related permission 'Contact Control Panel (CCP) - Make outbound calls' remains unchanged.
Diff
diff --git a/connect/latest/adminguide/enable-outbound-calls.md b/connect/latest/adminguide/enable-outbound-calls.md index 3a19eeb2a..7ee3ab81d 100644 --- a//connect/latest/adminguide/enable-outbound-calls.md +++ b//connect/latest/adminguide/enable-outbound-calls.md @@ -7 +7 @@ -# Enable outbound calls in your Amazon Connect instance +# Enable outbound calls in your Connect Customer instance @@ -9 +9 @@ -Before your agents can make outbound calls to customers, you need to set up your Amazon Connect instance for outbound communications. +Before your agents can make outbound calls to customers, you need to set up your Connect Customer instance for outbound communications. @@ -11 +11 @@ Before your agents can make outbound calls to customers, you need to set up your - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -13 +13 @@ Before your agents can make outbound calls to customers, you need to set up your - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -15 +15 @@ Before your agents can make outbound calls to customers, you need to set up your - + @@ -19 +19 @@ Before your agents can make outbound calls to customers, you need to set up your - 4. To enable outbound calling from your contact center, choose **Make outbound calls with Amazon Connect**. + 4. To enable outbound calling from your contact center, choose **Make outbound calls with Connect Customer**. @@ -27 +27 @@ Before your agents can make outbound calls to customers, you need to set up your - 8. Ensure agents have the **Contact Control Panel (CCP) - Make outbound calls** permission in their security profile. For instructions, see [Assign a security profile for Amazon Connect to a contact center user](./assign-security-profile.html). + 8. Ensure agents have the **Contact Control Panel (CCP) - Make outbound calls** permission in their security profile. For instructions, see [Assign a security profile for Connect Customer to a contact center user](./assign-security-profile.html). @@ -34 +34 @@ Before your agents can make outbound calls to customers, you need to set up your -For a list of countries you can call **by default** based on the Region of your instance, see [Countries that call centers using Amazon Connect can call by default](./country-code-allow-list.html). +For a list of countries you can call **by default** based on the Region of your instance, see [Countries that call centers using Connect Customer can call by default](./country-code-allow-list.html). @@ -36 +36 @@ For a list of countries you can call **by default** based on the Region of your -For a list of all countries available for outbound calls based on the Region of your instance, see [Amazon Connect pricing](https://aws.amazon.com/connect/pricing/). If a country is not available in your dropdown menu, open a ticket to add it to your allowlist. +For a list of all countries available for outbound calls based on the Region of your instance, see [Connect Customer pricing](https://aws.amazon.com/connect/pricing/). If a country is not available in your dropdown menu, open a ticket to add it to your allowlist.