AWS connect documentation change
Summary
Updated all references from 'Amazon Connect' to 'Connect Customer' for branding consistency. Changed section headers, descriptions, console references, and image captions accordingly.
Security assessment
The changes are purely branding/naming updates without modifications to security guidance. The existing security note about confused deputy prevention remains but wasn't altered beyond name replacement. No new security features, vulnerabilities, or mitigations were introduced.
Diff
diff --git a/connect/latest/adminguide/enable-customer-profiles.md b/connect/latest/adminguide/enable-customer-profiles.md index 6f38430f1..2675fd686 100644 --- a//connect/latest/adminguide/enable-customer-profiles.md +++ b//connect/latest/adminguide/enable-customer-profiles.md @@ -9 +9 @@ Before you beginEnable Customer Profiles, and specify a dead-letter queue and KM -# Enable Customer Profiles for your Amazon Connect instance +# Enable Customer Profiles for your Connect Customer instance @@ -11 +11 @@ Before you beginEnable Customer Profiles, and specify a dead-letter queue and KM -Amazon Connect provides pre-built integrations so you can quickly combine customer information from multiple external applications, with contact history from Amazon Connect. This allows you to create a customer profile that has all the information agents need during customer interactions in a single place. +Connect Customer provides pre-built integrations so you can quickly combine customer information from multiple external applications, with contact history from Connect Customer. This allows you to create a customer profile that has all the information agents need during customer interactions in a single place. @@ -19 +19 @@ Following is an overview of key concepts and the information that you'll be prom -When you enable Amazon Connect Customer Profiles, you create a customer profiles domain: a container for all data, such as customer profiles, object types, profile keys, and encryption keys. Following are guidelines for creating Customer Profile domains: +When you enable Connect Customer Customer Profiles, you create a customer profiles domain: a container for all data, such as customer profiles, object types, profile keys, and encryption keys. Following are guidelines for creating Customer Profile domains: @@ -21 +21 @@ When you enable Amazon Connect Customer Profiles, you create a customer profiles - * Each Amazon Connect instance can only be associated with one domain. + * Each Connect Customer instance can only be associated with one domain. @@ -25 +25 @@ When you enable Amazon Connect Customer Profiles, you create a customer profiles - * All the external application integrations you create are at a domain level. All of the Amazon Connect instances associated with a domain inherit the domain's integrations. + * All the external application integrations you create are at a domain level. All of the Connect Customer instances associated with a domain inherit the domain's integrations. @@ -27 +27 @@ When you enable Amazon Connect Customer Profiles, you create a customer profiles - * You can change the association of your Amazon Connect instance from your current domain to a new domain at any time, by choosing a different domain. This isn't recommended, however, because the customer profiles from the earlier domain won't be moved to the new domain. + * You can change the association of your Connect Customer instance from your current domain to a new domain at any time, by choosing a different domain. This isn't recommended, however, because the customer profiles from the earlier domain won't be moved to the new domain. @@ -50 +50 @@ A dead-letter queue is used for reporting errors associated with processing data -Amazon AppFlow handles connecting to the external application and moving data from it to Amazon Connect Customer Profiles. Amazon Connect then processes the file. +Amazon AppFlow handles connecting to the external application and moving data from it to Connect Customer Customer Profiles. Connect Customer then processes the file. @@ -52 +52 @@ Amazon AppFlow handles connecting to the external application and moving data fr - * If an error occurs during the connection or while transporting the data to Amazon Connect, Amazon AppFlow surfaces the error but it doesn't write the error to the dead-letter queue. + * If an error occurs during the connection or while transporting the data to Connect Customer, Amazon AppFlow surfaces the error but it doesn't write the error to the dead-letter queue. @@ -56 +56 @@ For example, a processing error could be that the external data didn’t match t - * If Amazon Connect encounters an error while processing the file, it writes the error to your dead-letter queue. You can look at the queue later and try to reprocess the error. + * If Connect Customer encounters an error while processing the file, it writes the error to your dead-letter queue. You can look at the queue later and try to reprocess the error. @@ -86 +86 @@ When you enable Customer Profiles, you have the option of specifying an Amazon S -To prevent a confused deputy security issue, see [Amazon Connect Customer Profiles cross-service confused deputy prevention](./cross-service-confused-deputy-prevention.html#customer-profiles-cross-service) for an example policy to apply. +To prevent a confused deputy security issue, see [Connect Customer Customer Profiles cross-service confused deputy prevention](./cross-service-confused-deputy-prevention.html#customer-profiles-cross-service) for an example policy to apply. @@ -131 +131 @@ You can't enable Data Store if Customer Profiles detects naming conflicts. After - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -133 +133 @@ You can't enable Data Store if Customer Profiles detects naming conflicts. After - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -135 +135 @@ You can't enable Data Store if Customer Profiles detects naming conflicts. After - + @@ -189 +189 @@ The Version name, policy ID, and Statement appear. If needed, update this sectio - * Return to the tab in your browser for the Amazon Connect console, **Customer profiles enable** page. Click or tap in the **Choose existing SQS queue** box to select the queue you just created from the dropdown list. + * Return to the tab in your browser for the Connect Customer console, **Customer profiles enable** page. Click or tap in the **Choose existing SQS queue** box to select the queue you just created from the dropdown list. @@ -219 +219 @@ In the following example, the name of the key starts with **bcb6fdd** : - * Return to the tab in your browser for the Amazon Connect console, **Customer profiles enable** page. Click or tap in the **Specify KMS key box** for the key you created to appear in a dropdown list. Choose the key you created. + * Return to the tab in your browser for the Connect Customer console, **Customer profiles enable** page. Click or tap in the **Specify KMS key box** for the key you created to appear in a dropdown list. Choose the key you created. @@ -238 +238 @@ Data store requires a Customer Managed Key (CMK) and will prompt you to create a -You're done! Amazon Connect Customer Profiles is enabled. Now with every new contact that comes in, Amazon Connect creates a customer profile record. It then tracks the contact history for that phone number (voice) or email address (chat). +You're done! Connect Customer Customer Profiles is enabled. Now with every new contact that comes in, Connect Customer creates a customer profile record. It then tracks the contact history for that phone number (voice) or email address (chat).