AWS connect documentation change
Summary
Updated all references from 'Amazon Connect' to 'Connect Customer' throughout the documentation, including console names, feature specifications, API references, and UI elements. Also updated the page title at the end of the document.
Security assessment
The changes are purely branding/naming updates without any modifications to security configurations, vulnerabilities, or security features. The existing security note about S3 Object Lock unsupport remains unchanged.
Diff
diff --git a/connect/latest/adminguide/enable-attachments.md b/connect/latest/adminguide/enable-attachments.md index edab2c8ad..1bdf75573 100644 --- a//connect/latest/adminguide/enable-attachments.md +++ b//connect/latest/adminguide/enable-attachments.md @@ -17 +17 @@ You must complete steps 1 and 4 in this topic (create an Amazon S3 bucket and co -For a list of supported file types, see [Amazon Connect feature specifications](./feature-limits.html). +For a list of supported file types, see [Connect Customer feature specifications](./feature-limits.html). @@ -27 +27 @@ If you are not using the hosted communications widget, you need to update your c - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -29 +29 @@ If you are not using the hosted communications widget, you need to update your c - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -31 +31 @@ If you are not using the hosted communications widget, you need to update your c - + @@ -39 +39 @@ Storage options appear, similar to the following image. - 4. You can change the Amazon S3 bucket location where attachments are stored. By default, your existing Amazon Connect bucket is used, with a new prefix for attachments. + 4. You can change the Amazon S3 bucket location where attachments are stored. By default, your existing Connect Customer bucket is used, with a new prefix for attachments. @@ -43 +43 @@ Storage options appear, similar to the following image. -Currently, Amazon Connect doesn’t support S3 buckets with [Object Lock](https://docs.aws.amazon.com/AmazonS3/latest/userguide/object-lock.html) enabled. +Currently, Connect Customer doesn’t support S3 buckets with [Object Lock](https://docs.aws.amazon.com/AmazonS3/latest/userguide/object-lock.html) enabled. @@ -49 +49 @@ Note the following about the staging location: - * The staging location is used as part of a business validation flow. Amazon Connect uses it to validate the file size and type before it is available for download by using the `GetAttachedFile` or `GetAttachment` APIs. + * The staging location is used as part of a business validation flow. Connect Customer uses it to validate the file size and type before it is available for download by using the `GetAttachedFile` or `GetAttachment` APIs. @@ -51 +51 @@ Note the following about the staging location: - * The staging prefix is created by Amazon Connect based on the bucket path you have selected. Specifically, it includes the S3 prefix for where you are saving files, with **staging** appended to it. + * The staging prefix is created by Connect Customer based on the bucket path you have selected. Specifically, it includes the S3 prefix for where you are saving files, with **staging** appended to it. @@ -68 +68 @@ To allow administrators to view or modify file attachment settings, assign the a - 1. In the Amazon Connect console, choose **Users** , **Security profiles**. + 1. In the Connect Customer console, choose **Users** , **Security profiles**. @@ -91 +91 @@ Users assigned a security profile with file attachment permissions see a **Setti -After you enable attachments, you can configure the following options through the Amazon Connect admin website: +After you enable attachments, you can configure the following options through the Connect Customer admin website: @@ -102 +102 @@ After you enable attachments, you can configure the following options through th -You can also configure these options by using the Amazon Connect API. +You can also configure these options by using the Connect Customer API. @@ -112 +112 @@ To allow customers and agents to upload and download files, update your cross-or - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -114 +114 @@ To allow customers and agents to upload and download files, update your cross-or - 2. In the Amazon Connect console, choose **Data storage** , and locate the Amazon S3 bucket name. + 2. In the Connect Customer console, choose **Data storage** , and locate the Amazon S3 bucket name. @@ -168 +168 @@ Your CORS policy may look similar to the following example: -If you are skipping the out-of-the-box Chat UI or Agent workspace, you can use the Amazon Connect Participant attachments APIs, or Amazon Connect attached files APIs to build your own UIs and provide attachments support for Cases and Chats. For the general steps in working with both sets of APIs, see [Working with attachments](https://docs.aws.amazon.com/connect/latest/APIReference/working-with-acps-api). +If you are skipping the out-of-the-box Chat UI or Agent workspace, you can use the Connect Customer Participant attachments APIs, or Connect Customer attached files APIs to build your own UIs and provide attachments support for Cases and Chats. For the general steps in working with both sets of APIs, see [Working with attachments](https://docs.aws.amazon.com/connect/latest/APIReference/working-with-acps-api). @@ -172 +172 @@ If you are skipping the out-of-the-box Chat UI or Agent workspace, you can use t -We recommend enabling attachment scanning to meet compliance requirements or security policies that your organization may have in place for file sharing. For more information, see [Set up attachment scanning in Amazon Connect](./setup-attachment-scanning.html). +We recommend enabling attachment scanning to meet compliance requirements or security policies that your organization may have in place for file sharing. For more information, see [Set up attachment scanning in Connect Customer](./setup-attachment-scanning.html). @@ -184 +184 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Update settings for your Amazon Connect instance +Update settings for your Connect Customer instance