AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding/naming updates with no mention of security vulnerabilities, weaknesses, or security features. There are no security implications as this is a documentation terminology change.
Diff
diff --git a/connect/latest/adminguide/enable-analytics.md b/connect/latest/adminguide/enable-analytics.md index 158c73650..3b4f0aec5 100644 --- a//connect/latest/adminguide/enable-analytics.md +++ b//connect/latest/adminguide/enable-analytics.md @@ -7 +7 @@ -Important things to knowEnable Contact Lens for your Amazon Connect instanceEnable call recording and speech analyticsEnable chat analyticsEnable email analyticsEnable redactionReview redaction for accuracyDisable sentiment analysisDynamically enable redaction based on the customer's languageDesign a flow for key highlightsWhat if the flow block fails to enable conversational analytics?Multi-party calls +Important things to knowEnable Contact Lens for your Connect Customer instanceEnable call recording and speech analyticsEnable chat analyticsEnable email analyticsEnable redactionReview redaction for accuracyDisable sentiment analysisDynamically enable redaction based on the customer's languageDesign a flow for key highlightsWhat if the flow block fails to enable conversational analytics?Multi-party calls @@ -9 +9 @@ Important things to knowEnable Contact Lens for your Amazon Connect instanceEnab -# Enable conversational analytics in Amazon Connect Contact Lens +# Enable conversational analytics in Connect Customer Contact Lens @@ -13 +13 @@ You can enable Contact Lens conversational analytics in a few steps: - 1. Enable Contact Lens on your Amazon Connect instance. + 1. Enable Contact Lens on your Connect Customer instance. @@ -30 +30 @@ The procedures in this topic describe the steps to enable conversational analyti - * Enable Contact Lens for your Amazon Connect instance + * Enable Contact Lens for your Connect Customer instance @@ -70 +70 @@ For [queue-to-queue transfers](./queue-to-queue-transfer.html) the configuration -## Enable Contact Lens for your Amazon Connect instance +## Enable Contact Lens for your Connect Customer instance @@ -74 +74 @@ Before you can enable conversational analytics, you first need to enable Contact - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -76 +76 @@ Before you can enable conversational analytics, you first need to enable Contact - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -78 +78 @@ Before you can enable conversational analytics, you first need to enable Contact - + @@ -80 +80 @@ Before you can enable conversational analytics, you first need to enable Contact - 3. In the Amazon Connect console, in the navigation pane, choose **Analytics tools** , and then choose **Enable Contact Lens**. + 3. In the Connect Customer console, in the navigation pane, choose **Analytics tools** , and then choose **Enable Contact Lens**. @@ -101 +101 @@ Both agent and customer call recordings are required to use conversational analy -If you don't see this option, Amazon Connect Contact Lens hasn't been enabled for your instance. For instructions to enable it, see Enable Contact Lens for your Amazon Connect instance. +If you don't see this option, Connect Customer Contact Lens hasn't been enabled for your instance. For instructions to enable it, see Enable Contact Lens for your Connect Customer instance. @@ -136 +136 @@ By choosing this option you will receive both real-time and post-chat analytics. -If you don't see this option, Amazon Connect Contact Lens hasn't been enabled for your instance. For instructions to enable it, see Enable Contact Lens for your Amazon Connect instance. +If you don't see this option, Connect Customer Contact Lens hasn't been enabled for your instance. For instructions to enable it, see Enable Contact Lens for your Connect Customer instance. @@ -163 +163 @@ You can enable Contact Lens conversational analytics for email contacts to autom -If you don't see this option, Amazon Connect Contact Lens hasn't been enabled for your instance. For instructions to enable it, see Enable Contact Lens for your Amazon Connect instance. +If you don't see this option, Connect Customer Contact Lens hasn't been enabled for your instance. For instructions to enable it, see Enable Contact Lens for your Connect Customer instance.