AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding/naming updates without any security implications. No security vulnerabilities, configurations, or features were modified. The security-related prerequisites and permissions documentation remains unchanged.
Diff
diff --git a/connect/latest/adminguide/customer-segments-building-segments.md b/connect/latest/adminguide/customer-segments-building-segments.md index 4d5b1279d..ae7265738 100644 --- a//connect/latest/adminguide/customer-segments-building-segments.md +++ b//connect/latest/adminguide/customer-segments-building-segments.md @@ -9 +9 @@ Classic segmentation with audience groups and filtersAudience groupsCreating a c -# Build customer segments in Amazon Connect +# Build customer segments in Connect Customer @@ -17 +17 @@ Classic segmentation with audience groups and filtersAudience groupsCreating a c - * To navigate to the segmentation builder experience in the Amazon Connect admin website, you need security profiles permissions for this feature. For more information, see [Assign security profile permissions to manage customer segments](./security-profile-customer-profile-segmentation.html). + * To navigate to the segmentation builder experience in the Connect Customer admin website, you need security profiles permissions for this feature. For more information, see [Assign security profile permissions to manage customer segments](./security-profile-customer-profile-segmentation.html). @@ -19 +19 @@ Classic segmentation with audience groups and filtersAudience groupsCreating a c - * Before building segments, we recommend your Customer Profiles domain setup data integrations to populate profiles in your Customer Profiles Domain. For more information on how to configure data integrations with Customer Profiles, see [Integrate external applications with Amazon Connect Customer Profiles](./integrate-external-apps-customer-profiles.html). + * Before building segments, we recommend your Customer Profiles domain setup data integrations to populate profiles in your Customer Profiles Domain. For more information on how to configure data integrations with Customer Profiles, see [Integrate external applications with Connect Customer Customer Profiles](./integrate-external-apps-customer-profiles.html). @@ -21 +21 @@ Classic segmentation with audience groups and filtersAudience groupsCreating a c - * Segments can include events you captured using Calculated Attributes. For more information on how to configure custom Calculated Attributes and review the default Calculated Attributes Customer Profiles offers, see [Set up calculated attributes in Amazon Connect Customer Profiles](./customerprofiles-calculated-attributes.html). + * Segments can include events you captured using Calculated Attributes. For more information on how to configure custom Calculated Attributes and review the default Calculated Attributes Customer Profiles offers, see [Set up calculated attributes in Connect Customer Customer Profiles](./customerprofiles-calculated-attributes.html). @@ -26 +26 @@ Classic segmentation with audience groups and filtersAudience groupsCreating a c -Amazon Connect provides two ways to build customer segments: 1/ Define segments through Spark SQL (Beta; requires Data store to be enabled); 2/ Define segments through audience groups and filters (Classic Segmentation). For both, you can use natural language prompts via Generative AI-powered Segment AI assistant. If you define segments in one of the ways, you move that segment to the other and would have to start again. +Connect Customer provides two ways to build customer segments: 1/ Define segments through Spark SQL (Beta; requires Data store to be enabled); 2/ Define segments through audience groups and filters (Classic Segmentation). For both, you can use natural language prompts via Generative AI-powered Segment AI assistant. If you define segments in one of the ways, you move that segment to the other and would have to start again. @@ -74 +74 @@ The following steps describe creating and configuring a customer segment: - 1. To create a segment, ensure that you have created security profiles permissions as a prerequisite. For more information, see [Assign security profile permissions to manage customer segments](./security-profile-customer-profile-segmentation.html). In addition, to best visualize the membership of your segment, we recommend data ingestion prior to segment creation. To ingest profiles through S3 or external applications, see [Create and ingest customer data into Customer Profiles](./customer-profiles-object-type-mappings.html) or [Integrate external applications with Amazon Connect Customer Profiles](./integrate-external-apps-customer-profiles.html). + 1. To create a segment, ensure that you have created security profiles permissions as a prerequisite. For more information, see [Assign security profile permissions to manage customer segments](./security-profile-customer-profile-segmentation.html). In addition, to best visualize the membership of your segment, we recommend data ingestion prior to segment creation. To ingest profiles through S3 or external applications, see [Create and ingest customer data into Customer Profiles](./customer-profiles-object-type-mappings.html) or [Integrate external applications with Connect Customer Customer Profiles](./integrate-external-apps-customer-profiles.html). @@ -89 +89 @@ The following steps describe creating and configuring a customer segment: -The Amazon Connect admin website uses the entered name as the `DisplayName` of the segment, and generates an identifier based on it. The generated identifier is used as the `SegmentDefinitionName` when you access the segment by using Customer Profiles APIs. +The Connect Customer admin website uses the entered name as the `DisplayName` of the segment, and generates an identifier based on it. The generated identifier is used as the `SegmentDefinitionName` when you access the segment by using Customer Profiles APIs. @@ -153 +153 @@ After you’ve chosen your starting audiences, you can further refine the audien -See [Set up calculated attributes in Amazon Connect Customer Profiles](./customerprofiles-calculated-attributes.html) to learn about the default Calculated Attributes and how to configure custom Calculated Attributes. +See [Set up calculated attributes in Connect Customer Customer Profiles](./customerprofiles-calculated-attributes.html) to learn about the default Calculated Attributes and how to configure custom Calculated Attributes. @@ -157 +157 @@ See [Set up calculated attributes in Amazon Connect Customer Profiles](./custome -See [Standard profile definition in the Amazon Connect Customer Profiles](./standard-profile-definition.html) for the list of standard profile attributes. +See [Standard profile definition in the Connect Customer Customer Profiles](./standard-profile-definition.html) for the list of standard profile attributes. @@ -192 +192 @@ Time range is not | Filters the audience whose attribute has a date value that -Customer segments in the Amazon Connect admin website uses UTC timezone and a default time of 00:00:00 UTC for all time-based filters. You can filter on dates but times are recorded as the same value. If you enter a date of 2024-01-01, the console passes the time as 2024-01-01T00:00:00Z. +Customer segments in the Connect Customer admin website uses UTC timezone and a default time of 00:00:00 UTC for all time-based filters. You can filter on dates but times are recorded as the same value. If you enter a date of 2024-01-01, the console passes the time as 2024-01-01T00:00:00Z. @@ -196 +196 @@ Customer segments in the Amazon Connect admin website uses UTC timezone and a de -When you specify a filter for a calculated attribute, you can override the time period of the calculated attribute definition. For example, the filter `Frequent caller is true for the event time period of 60 days` will override the _Frequent caller_ [Default calculated attributes in Amazon Connect Customer Profiles](./customerprofiles-default-calculated-attributes.html) to evaluate the value within the past 60 days instead of the [time period configured in the calculated attribute definition](./customerprofiles-calculated-attributes-apis.html). This override is specific to the segment, and does not affect the calculated attribute definition itself. +When you specify a filter for a calculated attribute, you can override the time period of the calculated attribute definition. For example, the filter `Frequent caller is true for the event time period of 60 days` will override the _Frequent caller_ [Default calculated attributes in Connect Customer Customer Profiles](./customerprofiles-default-calculated-attributes.html) to evaluate the value within the past 60 days instead of the [time period configured in the calculated attribute definition](./customerprofiles-calculated-attributes-apis.html). This override is specific to the segment, and does not affect the calculated attribute definition itself. @@ -218 +218 @@ When you have multiple filters in a filter group, the filters are connected by A -When you have multiple filter groups in an audience group, Customer segments in the Amazon Connect admin website use OR relationships to connect between the filter groups. +When you have multiple filter groups in an audience group, Customer segments in the Connect Customer admin website use OR relationships to connect between the filter groups. @@ -229 +229 @@ When you have multiple filter groups in an audience group, Customer segments in -Optionally add the second audience group and define a relationship with audience group 1. When you create a customer segment by using the Amazon Connect admin website, you can have a maximum of two audience groups per segment. If you add a second audience group to your segment, you can choose one of two ways to specify how the two audience groups are connected: +Optionally add the second audience group and define a relationship with audience group 1. When you create a customer segment by using the Connect Customer admin website, you can have a maximum of two audience groups per segment. If you add a second audience group to your segment, you can choose one of two ways to specify how the two audience groups are connected: