AWS connect documentation change
Summary
Replaced 'Amazon Connect' with 'Connect Customer' in titles, descriptions, and service references. Updated links and terminology.
Security assessment
Changes are limited to branding terminology without modifying security permissions, authentication flows, or access control mechanisms. No evidence of security-related updates.
Diff
diff --git a/connect/latest/adminguide/customer-profile-access.md b/connect/latest/adminguide/customer-profile-access.md index b51516036..246633637 100644 --- a//connect/latest/adminguide/customer-profile-access.md +++ b//connect/latest/adminguide/customer-profile-access.md @@ -9 +9 @@ Option 1: Use Customer Profiles with the CCP out-of-the-boxOption 2: Embed Custo -# Access Amazon Connect Customer Profiles in the agent workspace +# Access Connect Customer Customer Profiles in the agent workspace @@ -11 +11 @@ Option 1: Use Customer Profiles with the CCP out-of-the-boxOption 2: Embed Custo -After you enable Amazon Connect Customer Profiles, agents can begin interacting with customers and access [customer information](https://docs.aws.amazon.com/connect/latest/adminguide/customer-profiles.html) to provide personalized service. This topic explains how to access the Amazon Connect agent workspace. +After you enable Connect Customer Customer Profiles, agents can begin interacting with customers and access [customer information](https://docs.aws.amazon.com/connect/latest/adminguide/customer-profiles.html) to provide personalized service. This topic explains how to access the Connect Customer agent workspace. @@ -15 +15 @@ After you enable Amazon Connect Customer Profiles, agents can begin interacting -Make sure your agents have **Customer profiles** permissions in their security profile so they can access Customer Profiles. For more information, see [Security profile permissions for Amazon Connect Customer Profiles](./assign-security-profile-customer-profile.html). +Make sure your agents have **Customer profiles** permissions in their security profile so they can access Customer Profiles. For more information, see [Security profile permissions for Connect Customer Customer Profiles](./assign-security-profile-customer-profile.html). @@ -19 +19 @@ Make sure your agents have **Customer profiles** permissions in their security p -Customer Profiles is already embedded alongside the Contact Control Panel (CCP). Your agents can access the CCP, Customer Profiles, and Amazon Connect's Case management all in the same browser window by logging into their Amazon Connect instance and choosing the **Agent Workspace** button located at the top right corner as shown in the following image. +Customer Profiles is already embedded alongside the Contact Control Panel (CCP). Your agents can access the CCP, Customer Profiles, and Connect Customer's Case management all in the same browser window by logging into their Connect Customer instance and choosing the **Agent Workspace** button located at the top right corner as shown in the following image. @@ -39 +39 @@ If you access your instance using the **awsapps.com** domain, use the following -For help finding your instance name, see [Find your Amazon Connect instance name](./find-instance-name.html). +For help finding your instance name, see [Find your Connect Customer instance name](./find-instance-name.html). @@ -47 +47 @@ Following is an example of what Customer Profiles looks like in the agent worksp -When you embed your Contact Control Panel (CCP), you have the option of showing or hiding the pre-built CCP user interface. For example, you may want to develop a custom agent workspace that has a user interface you design, with customized buttons to accept and reject calls. Or, you may want to embed the pre-built CCP that's included with Amazon Connect into another custom app. +When you embed your Contact Control Panel (CCP), you have the option of showing or hiding the pre-built CCP user interface. For example, you may want to develop a custom agent workspace that has a user interface you design, with customized buttons to accept and reject calls. Or, you may want to embed the pre-built CCP that's included with Connect Customer into another custom app. @@ -49 +49 @@ When you embed your Contact Control Panel (CCP), you have the option of showing -Regardless of whether you display the pre-built CCP user interface, or hide it and build your own, you use the [Amazon Connect Streams](https://github.com/aws/amazon-connect-streams) library to embed the CCP and Customer Profiles into the agent's workspace. This way, Amazon Connect Streams is initialized, and the agent can connect and authenticate to Amazon Connect, and Customer Profiles. +Regardless of whether you display the pre-built CCP user interface, or hide it and build your own, you use the [Connect Customer Streams](https://github.com/aws/amazon-connect-streams) library to embed the CCP and Customer Profiles into the agent's workspace. This way, Connect Customer Streams is initialized, and the agent can connect and authenticate to Connect Customer, and Customer Profiles. @@ -57 +57 @@ To build your own widget while using raw data from Customer Profiles, see the [G -When you customize the agent's workspace, you determine the URL agents will use to access their agent workspace, and it might very different from the one provided by Amazon Connect. For example, your URL could be https://example-corp.com/agent-support-app. +When you customize the agent's workspace, you determine the URL agents will use to access their agent workspace, and it might very different from the one provided by Connect Customer. For example, your URL could be https://example-corp.com/agent-support-app.