AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document, including titles, feature references, and service descriptions. No technical changes to functionality or data model specifications.
Security assessment
The changes are purely branding/naming updates without any security implications. No vulnerabilities, security controls, or security features were added/modified. The end-of-support notice for Voice ID remains unchanged except for the product name reference.
Diff
diff --git a/connect/latest/adminguide/ctr-data-model.md b/connect/latest/adminguide/ctr-data-model.md index d1bf46b5f..6ef351659 100644 --- a//connect/latest/adminguide/ctr-data-model.md +++ b//connect/latest/adminguide/ctr-data-model.md @@ -9 +9 @@ Important things to knowAgentAgentHierarchyGroupAgentHierarchyGroupsAttributeCon -# Data model for Amazon Connect contact records +# Data model for Connect Customer contact records @@ -13 +13 @@ Important things to knowAgentAgentHierarchyGroupAgentHierarchyGroupsAttributeCon -End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Amazon Connect admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). +End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Connect Customer admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). @@ -15 +15 @@ End of support notice: On May 20, 2026, AWS will end support for Amazon Connect -This article describes the data model for Amazon Connect contact records. Contact records capture the events associated with a contact in your contact center. Real-time and historical metrics are based on the data captured in the contact records. +This article describes the data model for Connect Customer contact records. Contact records capture the events associated with a contact in your contact center. Real-time and historical metrics are based on the data captured in the contact records. @@ -21 +21 @@ This article describes the data model for Amazon Connect contact records. Contac - * Amazon Connect delivers contact records at least once. Contact records may be delivered again for multiple reasons, such as new information arriving after initial delivery. For example, when you use the [update-contact-attributes](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/connect/update-contact-attributes.html) CLI command to update a contact record, Amazon Connect delivers a new contact record. This contact record is available for 24 months from the time the associated contact was initiated. + * Connect Customer delivers contact records at least once. Contact records may be delivered again for multiple reasons, such as new information arriving after initial delivery. For example, when you use the [update-contact-attributes](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/connect/update-contact-attributes.html) CLI command to update a contact record, Connect Customer delivers a new contact record. This contact record is available for 24 months from the time the associated contact was initiated. @@ -27 +27 @@ If you're building a system that consumes contact record export streams, be sure - * For the contact record retention period and maximum size of the attributes section of a contact record, see [Amazon Connect feature specifications](./feature-limits.html). + * For the contact record retention period and maximum size of the attributes section of a contact record, see [Connect Customer feature specifications](./feature-limits.html). @@ -31 +31 @@ If you're building a system that consumes contact record export streams, be sure - * For a list of all contact attributes, including telephony call and case attributes, see [List of available contact attributes in Amazon Connect and their JSONPath references](./connect-attrib-list.html). + * For a list of all contact attributes, including telephony call and case attributes, see [List of available contact attributes in Connect Customer and their JSONPath references](./connect-attrib-list.html). @@ -565 +565 @@ Type: Customer -The number of times Amazon Connect attempted to connect this contact with an agent. +The number of times Connect Customer attempted to connect this contact with an agent. @@ -604 +604 @@ Valid values: `VOICE`, `CHAT`, `TASK`, `EMAIL` -The date and time the customer endpoint connected to Amazon Connect, in UTC time. For `INBOUND`, this matches InitiationTimestamp. For `OUTBOUND`, `CALLBACK`, and `API`, this is when the customer endpoint answers. +The date and time the customer endpoint connected to Connect Customer, in UTC time. For `INBOUND`, this matches InitiationTimestamp. For `OUTBOUND`, `CALLBACK`, and `API`, this is when the customer endpoint answers. @@ -627 +627 @@ Type: ContactLens -The customer's identification number. For example, the CustomerId may be a customer number from your CRM. You can create a Lambda function to pull the unique customer ID of the caller from your CRM system. If you enable Amazon Connect Voice ID capability, this attribute is populated with the CustomerSpeakerId of the caller. +The customer's identification number. For example, the CustomerId may be a customer number from your CRM. You can create a Lambda function to pull the unique customer ID of the caller from your CRM system. If you enable Connect Customer Voice ID capability, this attribute is populated with the CustomerSpeakerId of the caller. @@ -675 +675 @@ DisconnectReason** -Indicates how the contact was terminated. This data is available in the Amazon Connect contact record stream and **Contact details** page. +Indicates how the contact was terminated. This data is available in the Connect Customer contact record stream and **Contact details** page. @@ -807 +807 @@ Emails can have the following disconnect reasons: -Indicates how an [outbound campaign](./how-to-create-campaigns.html) call is actually disposed if the contact is connected to Amazon Connect. +Indicates how an [outbound campaign](./how-to-create-campaigns.html) call is actually disposed if the contact is connected to Connect Customer. @@ -852 +852 @@ InitiationMethod** -Indicates how the contact was initiated. For more information, see [Contact initiation methods and flow types in your Amazon Connect contact center](./contact-initiation-methods.html). +Indicates how the contact was initiated. For more information, see [Contact initiation methods and flow types in your Connect Customer contact center](./contact-initiation-methods.html). @@ -864 +864 @@ Valid values: -For more information about the InitiationMethod in this scenario, see [Queued callbacks in real-time metrics in Amazon Connect](./about-queued-callbacks.html). +For more information about the InitiationMethod in this scenario, see [Queued callbacks in real-time metrics in Connect Customer](./about-queued-callbacks.html). @@ -866 +866 @@ For more information about the InitiationMethod in this scenario, see [Queued ca - * `API`: The contact was initiated with Amazon Connect by API. This could be an outbound contact you created and queued to an agent, using the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API, or it could be a live chat that was initiated by the customer with your contact center, where you called the [StartChatConnect](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API. + * `API`: The contact was initiated with Connect Customer by API. This could be an outbound contact you created and queued to an agent, using the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API, or it could be a live chat that was initiated by the customer with your contact center, where you called the [StartChatConnect](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API. @@ -932 +932 @@ The 7 days expiry value is not absolute and there could be cases where tasks exp -The Amazon Resource Name of the Amazon Connect instance. +The Amazon Resource Name of the Connect Customer instance. @@ -1117 +1117 @@ SegmentAttributes** -A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. +A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Connect Customer attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. @@ -1180 +1180 @@ Type: String (_yyyy_ -_mm_ -_dd_ T _hh_ :_mm_ :_ss_ Z) -If this contact was transferred out of Amazon Connect, the transfer endpoint. +If this contact was transferred out of Connect Customer, the transfer endpoint. @@ -1224 +1224 @@ Type: Configuration -Configuration for Contact Lens conversational analytics. You configure conversational analytics by using the [Set recording and analytics behavior](./set-recording-behavior.html) flow block in the Amazon Connect admin website, or by using the [UpdateContactRecordingBehavior](https://docs.aws.amazon.com/connect/latest/APIReference/contact-actions-updatecontactrecordingbehavior.html) contact action in the Flow language. +Configuration for Contact Lens conversational analytics. You configure conversational analytics by using the [Set recording and analytics behavior](./set-recording-behavior.html) flow block in the Connect Customer admin website, or by using the [UpdateContactRecordingBehavior](https://docs.aws.amazon.com/connect/latest/APIReference/contact-actions-updatecontactrecordingbehavior.html) contact action in the Flow language. @@ -1468 +1468 @@ Valid values: -Information about an endpoint. In Amazon Connect, an endpoint is the destination for a contact, such as a customer phone number, or a phone number for your contact center. +Information about an endpoint. In Connect Customer, an endpoint is the destination for a contact, such as a customer phone number, or a phone number for your contact center. @@ -1998 +1998 @@ Valid values: `SILENT_MONITOR | BARGE`. -When Amazon Connect doesn't find an available agent who meet the requirements in a step for a given step duration, the routing criteria moves onto the next step sequentially until a join is completed with an agent. When all steps are exhausted, Amazon Connect offers the contact to any agent in the queue. +When Connect Customer doesn't find an available agent who meet the requirements in a step for a given step duration, the routing criteria moves onto the next step sequentially until a join is completed with an agent. When all steps are exhausted, Connect Customer offers the contact to any agent in the queue.