AWS connect documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer' throughout the document. Changed references to admin website, knowledge base setup, pricing, and deletion procedures to use new branding.
Security assessment
Changes are purely cosmetic branding updates with no modifications to security features, access controls, or vulnerability disclosures. No security implications were introduced or addressed in the content changes.
Diff
diff --git a/connect/latest/adminguide/create-quick-responses.md b/connect/latest/adminguide/create-quick-responses.md index 71ad987f7..880157909 100644 --- a//connect/latest/adminguide/create-quick-responses.md +++ b//connect/latest/adminguide/create-quick-responses.md @@ -7 +7 @@ -# Create quick responses for use with chat and email contacts in Amazon Connect +# Create quick responses for use with chat and email contacts in Connect Customer @@ -11 +11 @@ Quick responses provide contact center agents with pre-written responses in Engl -You can use the Amazon Connect admin website or [Connect AI agents actions](https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/API_Operations.html) to create quick responses. You can add single quick responses or import many of them at the same time. You can also personalize responses with [user-defined attributes](./add-attributes.html). In addition, you can assign shortcut keys to quick responses, and associate them with [routing profiles](https://docs.aws.amazon.com/connect/latest/adminguide/about-routing.html) so that agents can quickly access relevant content. +You can use the Connect Customer admin website or [Connect AI agents actions](https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/API_Operations.html) to create quick responses. You can add single quick responses or import many of them at the same time. You can also personalize responses with [user-defined attributes](./add-attributes.html). In addition, you can assign shortcut keys to quick responses, and associate them with [routing profiles](https://docs.aws.amazon.com/connect/latest/adminguide/about-routing.html) so that agents can quickly access relevant content. @@ -13 +13 @@ You can use the Amazon Connect admin website or [Connect AI agents actions](http -By default, CCP enables agents to search quick responses. Custom builders can use [Amazon Connect Streams](https://github.com/aws/amazon-connect-streams) to programmatically implement quick response search in their implementations of CCP. +By default, CCP enables agents to search quick responses. Custom builders can use [Connect Customer Streams](https://github.com/aws/amazon-connect-streams) to programmatically implement quick response search in their implementations of CCP. @@ -19 +19 @@ For information about how agents search for quick responses, see [Search for qui -Even though quick responses use the Connect AI agents APIs, quick responses don't lead to additional billing. You only pay for the chat message price or email price. For more information, see [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/). +Even though quick responses use the Connect AI agents APIs, quick responses don't lead to additional billing. You only pay for the chat message price or email price. For more information, see [Connect Customer Pricing](https://aws.amazon.com/connect/pricing/). @@ -25 +25 @@ Even though quick responses use the Connect AI agents APIs, quick responses don' - * [Set up an Amazon Connect knowledge base](./setup-knowledgebase.html) + * [Set up an Connect Customer knowledge base](./setup-knowledgebase.html) @@ -33 +33 @@ Even though quick responses use the Connect AI agents APIs, quick responses don' - * [Delete quick responses in Amazon Connect](./delete-qr.html) + * [Delete quick responses in Connect Customer](./delete-qr.html)