AWS connect documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer' throughout the document, including UI references and linked resources
Security assessment
Changes are limited to product name updates without modifications to security configurations, permissions, or vulnerability descriptions. References to required permissions (e.g., 'Routing - Queues - Create') remain unchanged.
Diff
diff --git a/connect/latest/adminguide/create-queue.md b/connect/latest/adminguide/create-queue.md index 67249106e..0d497b702 100644 --- a//connect/latest/adminguide/create-queue.md +++ b//connect/latest/adminguide/create-queue.md @@ -9 +9 @@ APIs to create and manage queues -# Create a queue using the Amazon Connect admin website +# Create a queue using the Connect Customer admin website @@ -11 +11 @@ APIs to create and manage queues -This topic explains how to create a queue using the Amazon Connect admin website. To create queues programmatically, see the [create-queue](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/connect/create-queue.html) AWS CLI or [CreateQueue](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateQueue.html) in the _Amazon Connect API Reference_. +This topic explains how to create a queue using the Connect Customer admin website. To create queues programmatically, see the [create-queue](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/connect/create-queue.html) AWS CLI or [CreateQueue](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateQueue.html) in the _Connect Customer API Reference_. @@ -17 +17 @@ This topic explains how to create a queue using the Amazon Connect admin website - 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Use an **Admin** account, or an account that has **Routing** \- **Queues** \- **Create** permission in its security profile. + 1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/. Use an **Admin** account, or an account that has **Routing** \- **Queues** \- **Create** permission in its security profile. @@ -19 +19 @@ This topic explains how to create a queue using the Amazon Connect admin website - 2. On the Amazon Connect admin website, on the navigation menu, choose **Routing** , **Queues** , **Add new queue**. + 2. On the Connect Customer admin website, on the navigation menu, choose **Routing** , **Queues** , **Add new queue**. @@ -29 +29 @@ See the following topics for detailed information about each of the above areas: - 1. [Set the hours of operation and time zone for a queue using Amazon Connect](./set-hours-operation.html) + 1. [Set the hours of operation and time zone for a queue using Connect Customer](./set-hours-operation.html) @@ -31 +31 @@ See the following topics for detailed information about each of the above areas: - 2. [Set up outbound caller ID in Amazon Connect](./queues-callerid.html) + 2. [Set up outbound caller ID in Connect Customer](./queues-callerid.html) @@ -33 +33 @@ See the following topics for detailed information about each of the above areas: - 3. [Set up email in Amazon Connect](./setup-email-channel.html) + 3. [Set up email in Connect Customer](./setup-email-channel.html) @@ -35 +35 @@ See the following topics for detailed information about each of the above areas: - 4. [Set the limit of maximum contacts in a queue using Amazon Connect](./set-maximum-queue-limit.html) + 4. [Set the limit of maximum contacts in a queue using Connect Customer](./set-maximum-queue-limit.html) @@ -37 +37 @@ See the following topics for detailed information about each of the above areas: - 5. [Create quick connects in Amazon Connect](./quick-connects.html) + 5. [Create quick connects in Connect Customer](./quick-connects.html) @@ -41 +41 @@ The queue is automatically active. - 4. Assign the queue to a routing profile; for information, see [Create a routing profile in Amazon Connect to link queues to agents](./routing-profiles.html). The routing profile links the queue and agents together. + 4. Assign the queue to a routing profile; for information, see [Create a routing profile in Connect Customer to link queues to agents](./routing-profiles.html). The routing profile links the queue and agents together. @@ -43 +43 @@ The queue is automatically active. - 5. Add tags to identify, organize, search for, filter and control who can access this queue. For more information, see [Add tags to resources in Amazon Connect](./tagging.html). + 5. Add tags to identify, organize, search for, filter and control who can access this queue. For more information, see [Add tags to resources in Connect Customer](./tagging.html). @@ -48 +48 @@ The queue is automatically active. -To learn how queues work, see [How Amazon Connect uses routing profiles](./concepts-routing.html) and [Queue-based routing to route customers to a specific contact center agent](./concepts-queue-based-routing.html). +To learn how queues work, see [How Connect Customer uses routing profiles](./concepts-routing.html) and [Queue-based routing to route customers to a specific contact center agent](./concepts-queue-based-routing.html).