AWS connect documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer' throughout the document, including references to the admin website, pricing, feature specifications, and service behavior
Security assessment
The changes are purely branding/naming updates without any modifications to security practices, configurations, or vulnerabilities. The existing security mention about permission requirements ('Content Management - Message templates - Create') remains unchanged.
Diff
diff --git a/connect/latest/adminguide/create-message-templates1.md b/connect/latest/adminguide/create-message-templates1.md index 666835b06..13a674bfd 100644 --- a//connect/latest/adminguide/create-message-templates1.md +++ b//connect/latest/adminguide/create-message-templates1.md @@ -13 +13 @@ If you frequently design and send a certain type of message, such as a weekly em -This topic is for administrators and contact center managers who want to create message templates using the Amazon Connect admin website. +This topic is for administrators and contact center managers who want to create message templates using the Connect Customer admin website. @@ -17 +17 @@ This topic is for administrators and contact center managers who want to create -Even though message templates use the Connect AI agents APIs, message templates don't lead to additional billing. You only pay for the chat message price or email price. For more information, see [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/). +Even though message templates use the Connect AI agents APIs, message templates don't lead to additional billing. You only pay for the chat message price or email price. For more information, see [Connect Customer Pricing](https://aws.amazon.com/connect/pricing/). @@ -23 +23 @@ A _message template_ is a set of content and settings that you can create, save, -When you create a message, you can choose a template to use for the message. If you choose a template, Amazon Connect populates the message with the content and settings in the template. +When you create a message, you can choose a template to use for the message. If you choose a template, Connect Customer populates the message with the content and settings in the template. @@ -25 +25 @@ When you create a message, you can choose a template to use for the message. If -You can design the following types of message templates in Amazon Connect: +You can design the following types of message templates in Connect Customer: @@ -42 +42 @@ You can create templates that have the following features: - * Attachments up to 1 MB. For a list of supported attachment types, see [Amazon Connect feature specifications](./feature-limits.html). + * Attachments up to 1 MB. For a list of supported attachment types, see [Connect Customer feature specifications](./feature-limits.html). @@ -47 +47 @@ You can create templates that have the following features: -When you create an email message that's based on a template, Amazon Connect populates the message with the content and settings that you defined in the template. +When you create an email message that's based on a template, Connect Customer populates the message with the content and settings that you defined in the template. @@ -51 +51 @@ When you create an email message that's based on a template, Amazon Connect popu - 1. Log in to Amazon Connect admin website with an Admin account or a user account that has **Content Management** \- **Message templates** \- **Create** in it's security profile. + 1. Log in to Connect Customer admin website with an Admin account or a user account that has **Content Management** \- **Message templates** \- **Create** in it's security profile. @@ -83 +83 @@ For email templates: -You can also include personalized content in the subject and body of the template by using attributes. To do this, add message variables that refer to specific attributes that you or Amazon Connect created, such as an attribute that stores a user's first name. By using message variables, you can display different content for each recipient of a message that uses the template. +You can also include personalized content in the subject and body of the template by using attributes. To do this, add message variables that refer to specific attributes that you or Connect Customer created, such as an attribute that stores a user's first name. By using message variables, you can display different content for each recipient of a message that uses the template. @@ -85 +85 @@ You can also include personalized content in the subject and body of the templat -To use a message variable, choose the name of an existing attribute from the **Attribute finder**. Amazon Connect drops it into your message. You can copy and paste it to the location that you want. For more information, see [Add personalized content to message templates](./personalize-templates.html). +To use a message variable, choose the name of an existing attribute from the **Attribute finder**. Connect Customer drops it into your message. You can copy and paste it to the location that you want. For more information, see [Add personalized content to message templates](./personalize-templates.html). @@ -127 +127 @@ Including an unsubscribe link in your email is a best practice, and in some coun - 4. **Attribute mapping:** To enable personalized message delivery in Amazon Connect, you will need to map your imported Meta attributes to custom text. By combining your existing Connect attributes with plain text, you can create customized messages for your customers. For example, you might see Hello {{1}} in the **Body** , and you can choose to `Attributes.Customer.FirstName` from Connect attribute list to match. + 4. **Attribute mapping:** To enable personalized message delivery in Connect Customer, you will need to map your imported Meta attributes to custom text. By combining your existing Connect attributes with plain text, you can create customized messages for your customers. For example, you might see Hello {{1}} in the **Body** , and you can choose to `Attributes.Customer.FirstName` from Connect attribute list to match.