AWS connect documentation change
Summary
Changed all 'Amazon Connect' references to 'Connect Customer' in content and navigation instructions
Security assessment
Purely cosmetic updates to service naming with no changes to security permissions, vulnerability disclosures, or security features. Authentication requirements remain unchanged.
Diff
diff --git a/connect/latest/adminguide/create-forecasts.md b/connect/latest/adminguide/create-forecasts.md index 25c47ec8b..a36001077 100644 --- a//connect/latest/adminguide/create-forecasts.md +++ b//connect/latest/adminguide/create-forecasts.md @@ -7 +7 @@ -# Create forecasts in Amazon Connect +# Create forecasts in Connect Customer @@ -9 +9 @@ -Forecasts are a projection of the workload in your contact center. Amazon Connect provides long-term and short-term forecasts for you to generate capacity plans and agent schedules. The forecasts include inbound, transfer, and callback contacts in both voice and chat channels. +Forecasts are a projection of the workload in your contact center. Connect Customer provides long-term and short-term forecasts for you to generate capacity plans and agent schedules. The forecasts include inbound, transfer, and callback contacts in both voice and chat channels. @@ -30 +30 @@ After creating a forecast, you do not need to generate it manually. - 2. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Analytics** , **Forecasting - Edit**. + 2. Log in to the Connect Customer admin website with an account that has security profile permissions for **Analytics** , **Forecasting - Edit**. @@ -34 +34 @@ For more information, see [Assign permissions](./required-optimization-permissio - 3. On the Amazon Connect navigation menu, select **Analytics and optimization** , **Forecasting**. + 3. On the Connect Customer navigation menu, select **Analytics and optimization** , **Forecasting**. @@ -42 +42 @@ For more information, see [Assign permissions](./required-optimization-permissio - 6. Choose the forecast type. Amazon Connect creates a forecast for each type you select. + 6. Choose the forecast type. Connect Customer creates a forecast for each type you select. @@ -54 +54 @@ The status is **Complete** when the computation finishes. You can use **Search** - 9. Amazon Connect creates a forecast for each forecast type, as shown in the following image. + 9. Connect Customer creates a forecast for each forecast type, as shown in the following image.