AWS connect documentation change
Summary
Rebranded 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely cosmetic rebranding updates replacing 'Amazon Connect' with 'Connect Customer'. No security configurations, permissions, vulnerabilities, or security features were modified or added. The security profile permission requirement remains unchanged.
Diff
diff --git a/connect/latest/adminguide/create-evaluation-forms.md b/connect/latest/adminguide/create-evaluation-forms.md index f0d1eb63b..2fe32b6b0 100644 --- a//connect/latest/adminguide/create-evaluation-forms.md +++ b//connect/latest/adminguide/create-evaluation-forms.md @@ -9 +9 @@ Create an evaluation form with a titleAdd sections and questionsAdd answersCondi -# Create an evaluation form in Amazon Connect +# Create an evaluation form in Connect Customer @@ -11 +11 @@ Create an evaluation form with a titleAdd sections and questionsAdd answersCondi -In Amazon Connect, you can create [many different evaluation forms](./feature-limits.html#evaluationforms-feature-specs). For example, you may need a different evaluation form for each business unit, and for different queues. You can also create different evaluation forms for evaluating the agent interaction and the self-service interaction with a Lex bot or AI agent. +In Connect Customer, you can create [many different evaluation forms](./feature-limits.html#evaluationforms-feature-specs). For example, you may need a different evaluation form for each business unit, and for different queues. You can also create different evaluation forms for evaluating the agent interaction and the self-service interaction with a Lex bot or AI agent. @@ -22 +22 @@ Each form can contain multiple sections and questions. -This topic explains how to create a form and configure automation using the Amazon Connect admin website. To create and manage forms programmatically, see [Evaluation actions](https://docs.aws.amazon.com/connect/latest/APIReference/evaluation-api.html) in the _Amazon Connect API Reference_. +This topic explains how to create a form and configure automation using the Connect Customer admin website. To create and manage forms programmatically, see [Evaluation actions](https://docs.aws.amazon.com/connect/latest/APIReference/evaluation-api.html) in the _Connect Customer API Reference_. @@ -51 +51 @@ The following steps explain how to create or duplicate an evaluation form and se - 1. Log in to Amazon Connect with a user account that has the following security profile permission: **Analytics and Optimization** \- **Evaluation forms - manage form definitions** \- **Create**. + 1. Log in to Connect Customer with a user account that has the following security profile permission: **Analytics and Optimization** \- **Evaluation forms - manage form definitions** \- **Create**. @@ -221 +221 @@ You can configure a score of **0 (Automatic fail)** for an answer option. You ca -Amazon Connect enables you to automatically answer questions within evaluation forms (for example, did the agent adhere to the greeting script?) using insights and metrics from conversational analytics. Automation can be used to: +Connect Customer enables you to automatically answer questions within evaluation forms (for example, did the agent adhere to the greeting script?) using insights and metrics from conversational analytics. Automation can be used to: @@ -232 +232 @@ The ways of automation vary by whether you are evaluating the agent interaction -Both for assisting evaluators, and for automated submission of evaluations, you need to first set up automation on individual questions within an evaluation form. Amazon Connect provides three ways of automating evaluations: +Both for assisting evaluators, and for automated submission of evaluations, you need to first set up automation on individual questions within an evaluation form. Connect Customer provides three ways of automating evaluations: @@ -234 +234 @@ Both for assisting evaluators, and for automated submission of evaluations, you - * **Contact categories** : _Single selection_ questions (for example, did the agent properly greet the customer (Yes/ No)?), and _Multiple selection_ questions (for example, what parts of the greeting script did the agent state correctly?) can be automatically answered using contact categories defined with rules. For more information, see [Create Contact Lens rules using the Amazon Connect admin website](./build-rules-for-contact-lens.html). + * **Contact categories** : _Single selection_ questions (for example, did the agent properly greet the customer (Yes/ No)?), and _Multiple selection_ questions (for example, what parts of the greeting script did the agent state correctly?) can be automatically answered using contact categories defined with rules. For more information, see [Create Contact Lens rules using the Connect Customer admin website](./build-rules-for-contact-lens.html). @@ -275 +275 @@ For information about setting up contact categories, see [Automatically categori - * The following image show example automation using Generative AI. Generative AI will automatically answer the evaluation question by interpreting the question title and evaluation criteria specified in the instructions of the evaluation question, and using it to analyze the conversation transcript. Using complete sentences to phrase the evaluation question and clearly specifying the evaluation criteria within the instructions improves accuracy of generative AI. For information, see [Evaluate agent performance in Amazon Connect using generative AI](./generative-ai-performance-evaluations.html). + * The following image show example automation using Generative AI. Generative AI will automatically answer the evaluation question by interpreting the question title and evaluation criteria specified in the instructions of the evaluation question, and using it to analyze the conversation transcript. Using complete sentences to phrase the evaluation question and clearly specifying the evaluation criteria within the instructions improves accuracy of generative AI. For information, see [Evaluate agent performance in Connect Customer using generative AI](./generative-ai-performance-evaluations.html). @@ -308 +308 @@ For information about setting up contact categories, see [Automatically categori -After an evaluation form is activated with automation configured on some of the questions, then you will receive automated responses to those questions when you start an evaluation from within the Amazon Connect admin website. +After an evaluation form is activated with automation configured on some of the questions, then you will receive automated responses to those questions when you start an evaluation from within the Connect Customer admin website. @@ -372 +372 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -View an evaluation audit trail in Amazon Connect +View an evaluation audit trail in Connect Customer