AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding/naming updates without any modifications to security permissions, configurations, or vulnerability disclosures. No security-related content was added or modified beyond the product name change.
Diff
diff --git a/connect/latest/adminguide/contact-search.md b/connect/latest/adminguide/contact-search.md index b4d27505b..0c306eefb 100644 --- a//connect/latest/adminguide/contact-search.md +++ b//connect/latest/adminguide/contact-search.md @@ -9 +9 @@ Important things to knowKey search featuresManage who can search for contacts an -# Search for completed and in-progress contacts in Amazon Connect +# Search for completed and in-progress contacts in Connect Customer @@ -13 +13 @@ Important things to knowKey search featuresManage who can search for contacts an -End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Amazon Connect admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). +End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Connect Customer admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). @@ -15 +15 @@ End of support notice: On May 20, 2026, AWS will end support for Amazon Connect -This topic is for administrators and contact center managers who need to search for contacts using the Amazon Connect admin website. For the APIs used to search for contacts programmatically, see APIs to search contacts. +This topic is for administrators and contact center managers who need to search for contacts using the Connect Customer admin website. For the APIs used to search for contacts programmatically, see APIs to search contacts. @@ -33 +33 @@ This topic is for administrators and contact center managers who need to search - * [Search for in-progress contacts in Amazon Connect](./search-in-progress-contacts.html) + * [Search for in-progress contacts in Connect Customer](./search-in-progress-contacts.html) @@ -35 +35 @@ This topic is for administrators and contact center managers who need to search - * [Search for contacts in Amazon Connect by using custom contact attributes or contact segment attributes](./search-custom-attributes.html) + * [Search for contacts in Connect Customer by using custom contact attributes or contact segment attributes](./search-custom-attributes.html) @@ -89 +89 @@ When you select multiple values at any hierarchy level, you cannot filter on the - * Filter to search for email contacts using email address (To, From and CC) and email subject. Searching on an email subject is not case sensitive. Also, searching for a subset of words within an email subject provides search results. For example, if you enter **inquiry** , Amazon Connect return emails with the subject **Customer Inquiry**. + * Filter to search for email contacts using email address (To, From and CC) and email subject. Searching on an email subject is not case sensitive. Also, searching for a subset of words within an email subject provides search results. For example, if you enter **inquiry** , Connect Customer return emails with the subject **Customer Inquiry**. @@ -109 +109 @@ If you want to remove the Contact Lens filters from a user's drop-down list, rem - * Filter for Active Region. Search for contacts by the AWS region where they were handled. This filter is available for Amazon Connect instances using global resiliency, where contacts may be handled in a different AWS region than the region you are logged into. + * Filter for Active Region. Search for contacts by the AWS region where they were handled. This filter is available for Connect Customer instances using global resiliency, where contacts may be handled in a different AWS region than the region you are logged into. @@ -113 +113 @@ If you want to remove the Contact Lens filters from a user's drop-down list, rem -Some Amazon Connect features may be unavailable when accessing cross-region contact data. For complete details, refer to the [Set up Amazon Connect Global Resiliency](./setup-connect-global-resiliency.html). +Some Connect Customer features may be unavailable when accessing cross-region contact data. For complete details, refer to the [Set up Connect Customer Global Resiliency](./setup-connect-global-resiliency.html). @@ -126 +126 @@ The following image shows the filters available to search Voice ID: **Authentica -Before users can search for contacts in Amazon Connect, or access detailed contact information, they need to be assigned to the **CallCenterManager** security profile, or have the following **Analytics and Optimization** permissions: +Before users can search for contacts in Connect Customer, or access detailed contact information, they need to be assigned to the **CallCenterManager** security profile, or have the following **Analytics and Optimization** permissions: @@ -184 +184 @@ We do not recommend assigning permissions in any other combination than what is -By default, the Amazon Connect **Admin** and **CallCenterManager** security profiles have these permissions. +By default, the Connect Customer **Admin** and **CallCenterManager** security profiles have these permissions. @@ -186 +186 @@ By default, the Amazon Connect **Admin** and **CallCenterManager** security prof -For information about how to add more permissions to an existing security profile, see [Update security profiles in Amazon Connect](./update-security-profiles.html). +For information about how to add more permissions to an existing security profile, see [Update security profiles in Connect Customer](./update-security-profiles.html). @@ -190 +190 @@ For information about how to add more permissions to an existing security profil - 1. Log in to Amazon Connect with a user account that has permissions to access contact records. + 1. Log in to Connect Customer with a user account that has permissions to access contact records. @@ -192 +192 @@ For information about how to add more permissions to an existing security profil - 2. In Amazon Connect choose **Analytics and optimization** , **Contact search**. + 2. In Connect Customer choose **Analytics and optimization** , **Contact search**.