AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' in the title and all API/admin website access references
Security assessment
The changes are purely branding/naming updates without any security context. There are no modifications to security features, vulnerability disclosures, or security procedures. The content about metrics remains unchanged except for service naming.
Diff
diff --git a/connect/latest/adminguide/contact-lens-metrics.md b/connect/latest/adminguide/contact-lens-metrics.md index fefe69b0a..3fe613bf9 100644 --- a//connect/latest/adminguide/contact-lens-metrics.md +++ b//connect/latest/adminguide/contact-lens-metrics.md @@ -9 +9 @@ Agent talk time percentAverage agent greeting timeAverage agent interruptionsAve -# Conversational analytics metrics in Amazon Connect +# Conversational analytics metrics in Connect Customer @@ -25 +25 @@ This metric measures the talk time by an agent in a voice conversation as a perc -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -32 +32 @@ This metric measures the talk time by an agent in a voice conversation as a perc -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -63 +63 @@ This metric provides the average first response time of agents on chat, indicati -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -70 +70 @@ This metric provides the average first response time of agents on chat, indicati -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -99 +99 @@ This metric quantifies the average frequency of agent interruptions during custo -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -106 +106 @@ This metric quantifies the average frequency of agent interruptions during custo -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -135 +135 @@ This metric measures the average of total agent interruption time while talking -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -142 +142 @@ This metric measures the average of total agent interruption time while talking -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -173 +173 @@ This metric measures the average time that was spent talking in a conversation b -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -180 +180 @@ This metric measures the average time that was spent talking in a conversation b -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -211 +211 @@ This metric measures the average conversation duration of voice contacts with ag -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -218 +218 @@ This metric measures the average conversation duration of voice contacts with ag -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -249 +249 @@ This metric measures the average time that was spent talking in a conversation b -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -256 +256 @@ This metric measures the average time that was spent talking in a conversation b -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -287 +287 @@ This metric provides the average of total non-talk time in a voice conversation. -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -294 +294 @@ This metric provides the average of total non-talk time in a voice conversation. -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -325 +325 @@ This metric measures the average time that was spent talking during a voice cont -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -332 +332 @@ This metric measures the average time that was spent talking during a voice cont -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -363 +363 @@ This metric provides the talk time by a customer in a voice conversation as a pe -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -370 +370 @@ This metric provides the talk time by a customer in a voice conversation as a pe -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -401 +401 @@ This metric provides the non-talk time in a voice conversation as a percent of t -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -408 +408 @@ This metric provides the non-talk time in a voice conversation as a percent of t -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -439 +439 @@ This metric provides the talk time in a voice conversation as a percent of the t -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -446 +446 @@ This metric provides the talk time in a voice conversation as a percent of the t -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** :