AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
Changes are purely branding/product name updates without any security implications. No security vulnerabilities, configurations, or features were modified or added.
Diff
diff --git a/connect/latest/adminguide/contact-lens-integration.md b/connect/latest/adminguide/contact-lens-integration.md index 9ae0574c6..5bec8c155 100644 --- a//connect/latest/adminguide/contact-lens-integration.md +++ b//connect/latest/adminguide/contact-lens-integration.md @@ -9 +9 @@ RequirementsSet up steps -# Integrate Amazon Connect Contact Lens with external voice systems +# Integrate Connect Customer Contact Lens with external voice systems @@ -11 +11 @@ RequirementsSet up steps -Migrating a contact center from an external system to the cloud can be complicated. It requires moving many different components such as telephony, IVR, ACD, call recording, call analytics, and more. By integrating your external system with Contact Lens for analytics, however, you can accelerate your migration to Amazon Connect. Here's how this first step can benefit your business: +Migrating a contact center from an external system to the cloud can be complicated. It requires moving many different components such as telephony, IVR, ACD, call recording, call analytics, and more. By integrating your external system with Contact Lens for analytics, however, you can accelerate your migration to Connect Customer. Here's how this first step can benefit your business: @@ -15 +15 @@ Migrating a contact center from an external system to the cloud can be complicat - * It provides an opportunity to train your contact center administrators, managers, and agents on Amazon Connect. + * It provides an opportunity to train your contact center administrators, managers, and agents on Connect Customer. @@ -28 +28 @@ The following diagram shows how the voice call audio flows between your external - 2. A read-only copy of the call audio is forked into Amazon Connect. + 2. A read-only copy of the call audio is forked into Connect Customer. @@ -30 +30 @@ The following diagram shows how the voice call audio flows between your external - 3. A flow is started for the call. The Contact Lens connector routes the call to Amazon Connect Contact Lens. + 3. A flow is started for the call. The Contact Lens connector routes the call to Connect Customer Contact Lens. @@ -37 +37 @@ The following diagram shows how the voice call audio flows between your external -Before you start setting up Contact Lens integration, check that your Amazon Connect and external systems meet the following requirements: +Before you start setting up Contact Lens integration, check that your Connect Customer and external systems meet the following requirements: @@ -39 +39 @@ Before you start setting up Contact Lens integration, check that your Amazon Con - * Verify your Amazon Connect instance is created in a [supported AWS Region](./regions.html#contactlens_region). Make sure your external voice system can connect to the Region. + * Verify your Connect Customer instance is created in a [supported AWS Region](./regions.html#contactlens_region). Make sure your external voice system can connect to the Region. @@ -52 +52 @@ Following is a summary of the steps you'll take to set up Contact Lens integrati - * [Create an Amazon Connect instance](./amazon-connect-instances.html) if you don't already have one. + * [Create an Connect Customer instance](./amazon-connect-instances.html) if you don't already have one. @@ -54 +54 @@ Following is a summary of the steps you'll take to set up Contact Lens integrati - * You don't need to claim a phone number to Amazon Connect in order to integrate with Contact Lens. + * You don't need to claim a phone number to Connect Customer in order to integrate with Contact Lens. @@ -62 +62 @@ If no agent is identified for a call, the replica call in Contact Lens terminate - * [Request service quota increases](https://docs.aws.amazon.com/servicequotas/latest/userguide/request-quota-increase.html) for the following quotas in your Amazon Connect account: + * [Request service quota increases](https://docs.aws.amazon.com/servicequotas/latest/userguide/request-quota-increase.html) for the following quotas in your Connect Customer account: @@ -70 +70 @@ If no agent is identified for a call, the replica call in Contact Lens terminate -After your service quotas are requested and approved, Contact Lens integration will be visible in the Amazon Connect console and the Amazon Connect admin website. +After your service quotas are requested and approved, Contact Lens integration will be visible in the Connect Customer console and the Connect Customer admin website. @@ -72 +72 @@ After your service quotas are requested and approved, Contact Lens integration w - * [Create a Contact Lens connector](./create-contact-lens-connector.html) in the Amazon Connect console. + * [Create a Contact Lens connector](./create-contact-lens-connector.html) in the Connect Customer console. @@ -76 +76 @@ After your service quotas are requested and approved, Contact Lens integration w - * [Enable the Contact Lens connector on the Amazon Connect admin website](./enable-contactlens-integration.html). You do this by assigning the following security profiles permissions to Admins and other users who need to access the Contact Lens connectors: + * [Enable the Contact Lens connector on the Connect Customer admin website](./enable-contactlens-integration.html). You do this by assigning the following security profiles permissions to Admins and other users who need to access the Contact Lens connectors: @@ -82 +82 @@ After your service quotas are requested and approved, Contact Lens integration w -Only users who have these permissions will be able to access the Contact Lens connector on the Amazon Connect admin website. +Only users who have these permissions will be able to access the Contact Lens connector on the Connect Customer admin website. @@ -86 +86 @@ Only users who have these permissions will be able to access the Contact Lens co - * Optionally, create a Lambda that can be invoked when the Amazon Connect flow is triggered. Use the Lambda to parse the SIPREC request and additional call meta data, and take actions. For more information, see [Call metadata for Contact Lens integrations](./callmetadata-contactlens-integration.html). + * Optionally, create a Lambda that can be invoked when the Connect Customer flow is triggered. Use the Lambda to parse the SIPREC request and additional call meta data, and take actions. For more information, see [Call metadata for Contact Lens integrations](./callmetadata-contactlens-integration.html).