AWS connect documentation change
Summary
Rebranded 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely cosmetic brand name updates from 'Amazon Connect' to 'Connect Customer'. No security mechanisms were modified - JWT implementation and key rotation processes remain unchanged. The security documentation remains identical in functionality.
Diff
diff --git a/connect/latest/adminguide/connect-widget-on-website.md b/connect/latest/adminguide/connect-widget-on-website.md index aeb10ad12..3a14ea44d 100644 --- a//connect/latest/adminguide/connect-widget-on-website.md +++ b//connect/latest/adminguide/connect-widget-on-website.md @@ -9 +9 @@ Step 1: Create a contact form for your widgetStep 2: Customize your communicatio -# Add the Amazon Connect widget to your website to accept chat, task, email, and web calling contacts +# Add the Connect Customer widget to your website to accept chat, task, email, and web calling contacts @@ -30 +30 @@ In this step, you create and customize a View that determines the behavior for c - 1. Log in to the Amazon Connect admin website at [https://instance name.my.connect.aws/](https://instance name.my.connect.aws/). Under the **Routing** tab, select **Flows**. + 1. Log in to the Connect Customer admin website at [https://instance name.my.connect.aws/](https://instance name.my.connect.aws/). Under the **Routing** tab, select **Flows**. @@ -52 +52 @@ In this step, you create and customize a View that determines the behavior for c -Both Email and Task can be used in a contact form. To create a pre-chat form for chat contacts, see [Add a chat user interface to your website hosted by Amazon Connect](./add-chat-to-website.html). +Both Email and Task can be used in a contact form. To create a pre-chat form for chat contacts, see [Add a chat user interface to your website hosted by Connect Customer](./add-chat-to-website.html). @@ -89 +89 @@ In this step, you customize the experience of the communications widget for your -The Name must be unique for each communications widget created in an Amazon Connect instance. +The Name must be unique for each communications widget created in an Connect Customer instance. @@ -170 +170 @@ Domain allowlist behavior: - 2. Under **Add security for your communications widget** , we recommend choosing **Yes** , and working with your website administrator to set up your web servers to issue JSON Web Tokens (JWTs) for new contact requests. This provides you more control when initiating new contacts, including the ability to verify that requests sent to Amazon Connect are from authenticated users. + 2. Under **Add security for your communications widget** , we recommend choosing **Yes** , and working with your website administrator to set up your web servers to issue JSON Web Tokens (JWTs) for new contact requests. This provides you more control when initiating new contacts, including the ability to verify that requests sent to Connect Customer are from authenticated users. @@ -176 +176 @@ Choosing **Yes** results in the following: - * Amazon Connect provides a 44-character security key on the next page that you can use to create JSON Web Tokens (JWTs). + * Connect Customer provides a 44-character security key on the next page that you can use to create JSON Web Tokens (JWTs). @@ -178 +178 @@ Choosing **Yes** results in the following: - * Amazon Connect adds a callback function within the communications widget embed script that checks for a JSON Web Token (JWT) when a contact is initiated. + * Connect Customer adds a callback function within the communications widget embed script that checks for a JSON Web Token (JWT) when a contact is initiated. @@ -203 +203 @@ In this step, you confirm your selections and copy the code for the communicatio -Use this 44-character security key to generate JSON web tokens from your web server. You can also update, or rotate, keys if you need to change them. When you do this, Amazon Connect provides you with a new key and maintains the previous key until you have a chance to replace it. After you have the new key deployed, you can come back to Amazon Connect and delete the previous key. +Use this 44-character security key to generate JSON web tokens from your web server. You can also update, or rotate, keys if you need to change them. When you do this, Connect Customer provides you with a new key and maintains the previous key until you have a chance to replace it. After you have the new key deployed, you can come back to Connect Customer and delete the previous key. @@ -205 +205 @@ Use this 44-character security key to generate JSON web tokens from your web ser - + @@ -207 +207 @@ Use this 44-character security key to generate JSON web tokens from your web ser -When your customers interact with the communications widget on your website, the widget requests your web server for a JWT. When this JWT is provided, the widget will then include it as part of the end customer's contact request to Amazon Connect. Amazon Connect then uses the secret key to decrypt the token. If successful, this confirms that the JWT was issued by your web server and Amazon Connect routes the contact request to your contact center agents. +When your customers interact with the communications widget on your website, the widget requests your web server for a JWT. When this JWT is provided, the widget will then include it as part of the end customer's contact request to Connect Customer. Connect Customer then uses the secret key to decrypt the token. If successful, this confirms that the JWT was issued by your web server and Connect Customer routes the contact request to your contact center agents. @@ -229 +229 @@ Replace `widgetId` with your own widgetId. To find your widgetId, see the exampl - * **customerId (optional)** : This can be either an Amazon Connect Customer Profiles ID or a custom identifier from an external system, such as a CRM. + * **customerId (optional)** : This can be either an Connect Customer Customer Profiles ID or a custom identifier from an external system, such as a CRM.