AWS connect documentation change
Summary
Replaced 'Amazon Connect' with 'Connect Customer' in troubleshooting content covering WebRTC, security profiles, and allow-listing.
Security assessment
Terminology updates don't modify security guidance. References to security profiles and allow-listing remain conceptually identical with only naming changes.
Diff
diff --git a/connect/latest/adminguide/common-ccp-issues.md b/connect/latest/adminguide/common-ccp-issues.md index 7975d625a..0bd1e5eb7 100644 --- a//connect/latest/adminguide/common-ccp-issues.md +++ b//connect/latest/adminguide/common-ccp-issues.md @@ -99 +99 @@ The following image shows an example of a missed call scenario due to missing al -WebRTC issues occur when a request to Amazon Connect Soft-phone Media (`TurnNlb-xxxxxxxxxxxxx.elb.`region`.amazonaws.com:3478?transport=udp`) times out and the CCP is unable to collect ICE candidates to establish a connection. The result is missed calls. +WebRTC issues occur when a request to Connect Customer Soft-phone Media (`TurnNlb-xxxxxxxxxxxxx.elb.`region`.amazonaws.com:3478?transport=udp`) times out and the CCP is unable to collect ICE candidates to establish a connection. The result is missed calls. @@ -200 +200 @@ The following image shows an example of a invalid outbound configuration message - * Ensure agents have the **Contact Control Panel (CCP) - Make outbound calls** permission in their security profile. For instructions, see [Assign a security profile for Amazon Connect to a contact center user](./assign-security-profile.html). + * Ensure agents have the **Contact Control Panel (CCP) - Make outbound calls** permission in their security profile. For instructions, see [Assign a security profile for Connect Customer to a contact center user](./assign-security-profile.html). @@ -207 +207 @@ The following image shows an example of a invalid outbound configuration message -Invalid number issues are primarily seen when an agent enters a phone number that is not in [E.164](https://www.itu.int/rec/T-REC-E.164/en) format. Or, if the phone number destination has not been allow-listed for outbound calling on the Amazon Connect instance. +Invalid number issues are primarily seen when an agent enters a phone number that is not in [E.164](https://www.itu.int/rec/T-REC-E.164/en) format. Or, if the phone number destination has not been allow-listed for outbound calling on the Connect Customer instance. @@ -224 +224 @@ The following image shows an example of a invalid number message on the CCP. - * Check whether the phone number country you are calling is an allowed destination for your Amazon Connect instance. See [Countries that call centers using Amazon Connect can call by default](./country-code-allow-list.html). + * Check whether the phone number country you are calling is an allowed destination for your Connect Customer instance. See [Countries that call centers using Connect Customer can call by default](./country-code-allow-list.html).