AWS connect documentation change
Summary
Updated product references from 'Amazon Connect' to 'Connect Customer'
Security assessment
Changes are limited to branding terminology without altering security configurations, features, or addressing vulnerabilities. Routing behavior and chat handling remain unchanged.
Diff
diff --git a/connect/latest/adminguide/chat-with-connect-contacts.md b/connect/latest/adminguide/chat-with-connect-contacts.md index 49fe20aa4..cc79bcd5d 100644 --- a//connect/latest/adminguide/chat-with-connect-contacts.md +++ b//connect/latest/adminguide/chat-with-connect-contacts.md @@ -9 +9 @@ What do the timers at the top of the chat tabs mean?What happens to missed chats -# Use the Contact Control Panel (CCP) in Amazon Connect to chat with contacts +# Use the Contact Control Panel (CCP) in Connect Customer to chat with contacts @@ -11 +11 @@ What do the timers at the top of the chat tabs mean?What happens to missed chats -When you set your status in the CCP to **Available** , Amazon Connect delivers calls or chats to you, based on the settings in your [routing profile](./routing-profiles.html). An administrator can specify that up to 10 chat conversations can be routed to you at the same time. +When you set your status in the CCP to **Available** , Connect Customer delivers calls or chats to you, based on the settings in your [routing profile](./routing-profiles.html). An administrator can specify that up to 10 chat conversations can be routed to you at the same time. @@ -69 +69 @@ If you have multiple chat tabs open, an hour glass appears letting you know whic -Let's say you take a break but forget to change your status in the CCP from **Available** to **Break**. Amazon Connect tries to route a chat to you for 20 seconds. Keep in mind that your admin can't configure this amount of time. +Let's say you take a break but forget to change your status in the CCP from **Available** to **Break**. Connect Customer tries to route a chat to you for 20 seconds. Keep in mind that your admin can't configure this amount of time. @@ -73 +73 @@ After 20 seconds, the contact is counted as [Agent non-response](./metrics-defin -When you return from break and choose the chat tab, you'll see the missed contacts and how long they've been there. Each contact occupies a slot. With all of your slots are occupied, Amazon Connect won't route any more contacts to you. You must clear the missed contact so more contacts can be routed to you. +When you return from break and choose the chat tab, you'll see the missed contacts and how long they've been there. Each contact occupies a slot. With all of your slots are occupied, Connect Customer won't route any more contacts to you. You must clear the missed contact so more contacts can be routed to you. @@ -110 +110 @@ To get started, highlight the text you want to format, and then select a the for -Developers: Enable this feature from the chat user interface. For instructions, see [Enable text formatting in Amazon Connect for your customer's chat experience](./enable-text-formatting-chat.html). +Developers: Enable this feature from the chat user interface. For instructions, see [Enable text formatting in Connect Customer for your customer's chat experience](./enable-text-formatting-chat.html).