AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are purely branding/naming updates without any security implications. No security vulnerabilities, configurations, or features were modified or discussed.
Diff
diff --git a/connect/latest/adminguide/chat-persistence.md b/connect/latest/adminguide/chat-persistence.md index 1e3e141bc..4539a2bd1 100644 --- a//connect/latest/adminguide/chat-persistence.md +++ b//connect/latest/adminguide/chat-persistence.md @@ -9 +9 @@ Chat rehydrationRelatedContactIdHow to enable persistent chatExample use casesHo -# Enable customers to resume chat conversations in Amazon Connect +# Enable customers to resume chat conversations in Connect Customer @@ -25 +25 @@ Users should wait 30-60 seconds before attempting to rehydrate from a previously -Amazon Connect supports two types of rehydration: +Connect Customer supports two types of rehydration: @@ -40 +40 @@ A new contact can have an association with an existing contact through the `Rela -For more information about how the `RelatedContactId` is modeled in contact records, see [Data model for Amazon Connect contact records](./ctr-data-model.html). +For more information about how the `RelatedContactId` is modeled in contact records, see [Data model for Connect Customer contact records](./ctr-data-model.html). @@ -72 +72 @@ After a repository is set up, you can retrieve the previous contact ID for the c -In addition, ensure past chat transcripts can be retrieved from your instance's Amazon S3 bucket. The following two things prevent Amazon Connect from retrieving transcripts and don't allow chats to persist: +In addition, ensure past chat transcripts can be retrieved from your instance's Amazon S3 bucket. The following two things prevent Connect Customer from retrieving transcripts and don't allow chats to persist: @@ -76 +76 @@ In addition, ensure past chat transcripts can be retrieved from your instance's - * You change the chat transcript file name that is generated by Amazon Connect. + * You change the chat transcript file name that is generated by Connect Customer. @@ -119 +119 @@ For example, a customer starts a chat session: -At this point, there are potentially two different use cases for the customer. Following are the persistent chat use cases the customer can have, and how you configure Amazon Connect to provide them. +At this point, there are potentially two different use cases for the customer. Following are the persistent chat use cases the customer can have, and how you configure Connect Customer to provide them. @@ -240 +240 @@ If there are multiple past chat messages, [GetTranscript](https://docs.aws.amazo -Amazon Connect does not support using `StartPosition` and `contactId` filters on the [GetTranscript](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetTranscript.html) call for transcript item attributes that are from the past chat. +Connect Customer does not support using `StartPosition` and `contactId` filters on the [GetTranscript](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetTranscript.html) call for transcript item attributes that are from the past chat.