AWS connect documentation change
Summary
Updated service name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
The changes appear to be terminology updates correcting service/product names rather than addressing security vulnerabilities or adding security features. No security mechanisms, vulnerabilities, or mitigations are mentioned in the changes. The updates maintain the same technical content about connectivity flows and error handling with renamed service references.
Diff
diff --git a/connect/latest/adminguide/ccp-connectivity.md b/connect/latest/adminguide/ccp-connectivity.md index e0910c140..bbd8314c1 100644 --- a//connect/latest/adminguide/ccp-connectivity.md +++ b//connect/latest/adminguide/ccp-connectivity.md @@ -9 +9 @@ -When an agent logs in, the CCP attempts to connect to the Amazon EC2 signaling endpoints listed in the AWS ipranges.json file, Amazon Connect for media, and CloudFront for web artifacts such as images. When the agent logs out or the browser is closed, endpoints are reselected when the agent next logs in. If a connection to Amazon EC2 or Amazon Connect fails, errors display on the CCP. If a connection to CloudFront fails, web elements such as buttons and icons, or even the page itself fails to load correctly. +When an agent logs in, the CCP attempts to connect to the Amazon EC2 signaling endpoints listed in the AWS ipranges.json file, Connect Customer for media, and CloudFront for web artifacts such as images. When the agent logs out or the browser is closed, endpoints are reselected when the agent next logs in. If a connection to Amazon EC2 or Connect Customer fails, errors display on the CCP. If a connection to CloudFront fails, web elements such as buttons and icons, or even the page itself fails to load correctly. @@ -13 +13 @@ When an agent logs in, the CCP attempts to connect to the Amazon EC2 signaling e -If you see the **Session expired** message while logging in, you probably just need to refresh the session token. Go to your identity provider and log in. Refresh the Amazon Connect page. If you still get this message, contact your IT team. +If you see the **Session expired** message while logging in, you probably just need to refresh the session token. Go to your identity provider and log in. Refresh the Connect Customer page. If you still get this message, contact your IT team. @@ -17 +17 @@ If you see the **Session expired** message while logging in, you probably just n - * When an outbound call is placed, the event signal is sent to the Amazon EC2 endpoint, which then communicates with Amazon Connect to place the call. Upon a successful dial attempt, the agent is bridged in, which anchors the call to the agent's Amazon Connect endpoint. Any external transfers or conferences also uses the anchor until the call is disconnected. Anchoring can help reduce PSTN latency. + * When an outbound call is placed, the event signal is sent to the Amazon EC2 endpoint, which then communicates with Connect Customer to place the call. Upon a successful dial attempt, the agent is bridged in, which anchors the call to the agent's Connect Customer endpoint. Any external transfers or conferences also uses the anchor until the call is disconnected. Anchoring can help reduce PSTN latency. @@ -24 +24 @@ If you see the **Session expired** message while logging in, you probably just n - * When an inbound call is received, the call is anchored to an Amazon Connect endpoint. Any external transfers or conferences also use this anchor until the call is disconnected. + * When an inbound call is received, the call is anchored to an Connect Customer endpoint. Any external transfers or conferences also use this anchor until the call is disconnected. @@ -28 +28 @@ If you see the **Session expired** message while logging in, you probably just n - * When the agent accepts the call and either the external device has been answered or the CCP determines it can receive a call, a connection to Amazon Connect is established for call media to the agent. + * When the agent accepts the call and either the external device has been answered or the CCP determines it can receive a call, a connection to Connect Customer is established for call media to the agent. @@ -35 +35 @@ If you see the **Session expired** message while logging in, you probably just n - * When a call is transferred, the transfer event that signals to place an outbound call to the specified transfer destination is sent to Amazon EC2, which then communicates with Amazon Connect to place the call. + * When a call is transferred, the transfer event that signals to place an outbound call to the specified transfer destination is sent to Amazon EC2, which then communicates with Connect Customer to place the call. @@ -37 +37 @@ If you see the **Session expired** message while logging in, you probably just n - * When the call is connected, the agent is bridged in, anchoring the call to the agent's existing Amazon Connect endpoint. Any external transfers or conferences also use this anchor until the call is disconnected. + * When the call is connected, the agent is bridged in, anchoring the call to the agent's existing Connect Customer endpoint. Any external transfers or conferences also use this anchor until the call is disconnected. @@ -39 +39 @@ If you see the **Session expired** message while logging in, you probably just n - * If the agent hangs up after the call is bridged, the agent's connection to the call is terminated, but Amazon Connect hangs on to the call at the Amazon Connect anchor point until there is a far side disconnect. When the call is disconnected, contact records and associated recordings are generated and made available for the call. + * If the agent hangs up after the call is bridged, the agent's connection to the call is terminated, but Connect Customer hangs on to the call at the Connect Customer anchor point until there is a far side disconnect. When the call is disconnected, contact records and associated recordings are generated and made available for the call.