AWS connect documentation change
Summary
Updated 'Amazon Connect' references to 'Connect Customer' in CCP documentation, including browser requirements, console references, and endpoint documentation links.
Security assessment
Changes are terminology/branding updates without modifications to security protocols, vulnerability disclosures, or security features. Network testing recommendations remain unchanged.
Diff
diff --git a/connect/latest/adminguide/ccp-agent-hardware.md b/connect/latest/adminguide/ccp-agent-hardware.md index 798feb58b..ddd083341 100644 --- a//connect/latest/adminguide/ccp-agent-hardware.md +++ b//connect/latest/adminguide/ccp-agent-hardware.md @@ -11 +11 @@ HeadsetsWorkstationsMobile devicesHow to determine whether a workstation is the -Agent headsets and workstations in the contact center vary widely. While the Amazon Connect CCP is built to handle high levels of jitter and high latency environments, the architecture of the **workstations** that agents use, and the location and environment in which they take contacts, can impact the quality of experience. +Agent headsets and workstations in the contact center vary widely. While the Connect Customer CCP is built to handle high levels of jitter and high latency environments, the architecture of the **workstations** that agents use, and the location and environment in which they take contacts, can impact the quality of experience. @@ -33 +33 @@ Following are the minimum system requirements for the workstations using the CCP - * **Browser** : For a list of all supported browsers, see [Browsers supported by Amazon Connect](./connect-supported-browsers.html). + * **Browser** : For a list of all supported browsers, see [Browsers supported by Connect Customer](./connect-supported-browsers.html). @@ -70 +70 @@ Following are the minimum system requirements for the workstations using the CCP -The Amazon Connect console, Contact Control Panel (CCP), and agent workspace do not support mobile browsers. +The Connect Customer console, Contact Control Panel (CCP), and agent workspace do not support mobile browsers. @@ -78 +78 @@ Collect additional historical logging and data sources for correlation. If you s - * Round trip time (RTT) and packet loss to endpoints located within your Amazon Connect Region from your agent workstation, or an identical workstation on the same network segment. If no Region endpoints are available because of security policies, any public WAN endpoint suffices, for example, www.Amazon.com. Ideally, use your instance alias address (https://`your-instance-alias`.my.connect.aws/), and also your signaling address for endpoints. + * Round trip time (RTT) and packet loss to endpoints located within your Connect Customer Region from your agent workstation, or an identical workstation on the same network segment. If no Region endpoints are available because of security policies, any public WAN endpoint suffices, for example, www.Amazon.com. Ideally, use your instance alias address (https://`your-instance-alias`.my.connect.aws/), and also your signaling address for endpoints. @@ -80 +80 @@ Collect additional historical logging and data sources for correlation. If you s -You can find your Region endpoints here: [Amazon Connect endpoints and quotas](https://docs.aws.amazon.com/general/latest/gr/connect_region.html). +You can find your Region endpoints here: [Connect Customer endpoints and quotas](https://docs.aws.amazon.com/general/latest/gr/connect_region.html).