AWS connect documentation change
Summary
Renamed 'Amazon Connect Cases' to 'Connect Customer Cases' throughout the documentation, including service name, workshop references, and feature descriptions.
Security assessment
Changes are purely branding/terminology updates without any security vulnerability fixes, security enhancements, or security feature additions. No security implications identified.
Diff
diff --git a/connect/latest/adminguide/cases.md b/connect/latest/adminguide/cases.md index 16bee8d4d..0348e0920 100644 --- a//connect/latest/adminguide/cases.md +++ b//connect/latest/adminguide/cases.md @@ -9 +9 @@ Getting started with Cases -# Amazon Connect Cases +# Connect Customer Cases @@ -13 +13 @@ Getting started with Cases -**New user?** Check out the [Amazon Connect Cases Workshop](https://catalog.workshops.aws/amazon-connect-cases/en-US/1-introduction). This online course guides you through setting up and using Amazon Connect Cases. +**New user?** Check out the [Connect Customer Cases Workshop](https://catalog.workshops.aws/amazon-connect-cases/en-US/1-introduction). This online course guides you through setting up and using Connect Customer Cases. @@ -15 +15 @@ Getting started with Cases -Amazon Connect Cases enables your customer service organization to track, collaborate, and resolve customer cases. +Connect Customer Cases enables your customer service organization to track, collaborate, and resolve customer cases. @@ -29 +29 @@ We recommend reviewing these topics to help you get started. -**Contact center manager or Admin actions on the Amazon Connect admin website** +**Contact center manager or Admin actions on the Connect Customer admin website** @@ -37 +37 @@ We recommend reviewing these topics to help you get started. - * [Set up a case assignment in Amazon Connect Cases](./case-assignment.html) + * [Set up a case assignment in Connect Customer Cases](./case-assignment.html) @@ -39 +39 @@ We recommend reviewing these topics to help you get started. - * [Automatically monitor and update cases in Amazon Connect Cases](./create-alerts-on-cases.html) + * [Automatically monitor and update cases in Connect Customer Cases](./create-alerts-on-cases.html) @@ -41 +41 @@ We recommend reviewing these topics to help you get started. - * [Amazon Connect Cases metrics](./case-management-metrics.html) + * [Connect Customer Cases metrics](./case-management-metrics.html) @@ -56 +56 @@ We recommend reviewing these topics to help you get started. - * [Search cases in Amazon Connect to view customer contact details](./search-cases.html) + * [Search cases in Connect Customer to view customer contact details](./search-cases.html)