AWS connect documentation change

Service: connect · 2026-05-10 · Documentation low

File: connect/latest/adminguide/cases-sla.md

Summary

Changed all 'Amazon Connect Cases' references to 'Connect Customer Cases' and updated admin portal references

Security assessment

Modifications are limited to product naming conventions. SLA functionality descriptions remain unchanged with no security-related content added or modified.

Diff

diff --git a/connect/latest/adminguide/cases-sla.md b/connect/latest/adminguide/cases-sla.md
index 65184bbd0..a134c6f8e 100644
--- a//connect/latest/adminguide/cases-sla.md
+++ b//connect/latest/adminguide/cases-sla.md
@@ -9 +9 @@ Understanding SLAs in CasesAdding SLAs to CasesViewing SLAs on CasesAutomating A
-# How SLAs work in Amazon Connect Cases
+# How SLAs work in Connect Customer Cases
@@ -44 +44 @@ You can associate SLAs with cases in two ways:
-  * **Automatically** : Use Contact Lens Rules to add SLAs to cases that meet specified conditions (case template and field values) for Case Creation and Update rules. For more information, see [Automatically monitor and update cases in Amazon Connect Cases](./create-alerts-on-cases.html).
+  * **Automatically** : Use Contact Lens Rules to add SLAs to cases that meet specified conditions (case template and field values) for Case Creation and Update rules. For more information, see [Automatically monitor and update cases in Connect Customer Cases](./create-alerts-on-cases.html).
@@ -59 +59 @@ Managers and agents can view case SLAs in the agent application to prioritize ca
-  1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/.
+  1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/.
@@ -116 +116 @@ You can use Contact Lens Rules to trigger automated actions when SLAs reach thei
-For more information, see [Automatically monitor and update cases in Amazon Connect Cases](./create-alerts-on-cases.html) in the Amazon Connect documentation. 
+For more information, see [Automatically monitor and update cases in Connect Customer Cases](./create-alerts-on-cases.html) in the Amazon Connect documentation.