AWS connect documentation change
Summary
Updated product name from 'Amazon Connect Cases' to 'Connect Customer Cases' in content and links, including references to instances, admin websites, and documentation.
Security assessment
Changes are limited to branding terminology without introducing, modifying, or removing any security-related content. Security profile permissions and quotas documentation references remain functionally unchanged.
Diff
diff --git a/connect/latest/adminguide/case-templates.md b/connect/latest/adminguide/case-templates.md index 8a9d71878..c6a12d64f 100644 --- a//connect/latest/adminguide/case-templates.md +++ b//connect/latest/adminguide/case-templates.md @@ -9 +9 @@ How case templates look in the agent applicationHow to create a template -# Create case templates to document customer issues in Amazon Connect Cases +# Create case templates to document customer issues in Connect Customer Cases @@ -47 +47 @@ Some system fields, such as **Title** and **Status** , appear on all cases and a -Each case that is created is connected to a customer profile from your Amazon Connect instance. On new case templates, the customer name appears by default on the case details page. You can remove or rearrange this field from your templates from the Amazon Connect admin website. +Each case that is created is connected to a customer profile from your Connect Customer instance. On new case templates, the customer name appears by default on the case details page. You can remove or rearrange this field from your templates from the Connect Customer admin website. @@ -51 +51 @@ Each case that is created is connected to a customer profile from your Amazon Co - 1. Log in to the Amazon Connect admin website with an **Admin** account, or an account assigned to a security profile that has permissions to create templates. For a list of required permissions, see [Security profile permissions for Amazon Connect Cases](./assign-security-profile-cases.html). + 1. Log in to the Connect Customer admin website with an **Admin** account, or an account assigned to a security profile that has permissions to create templates. For a list of required permissions, see [Security profile permissions for Connect Customer Cases](./assign-security-profile-cases.html). @@ -53 +53 @@ Each case that is created is connected to a customer profile from your Amazon Co - 2. Verify the quota for case templates and request an increase if needed. For more information, see [Amazon Connect Cases service quotas](./amazon-connect-service-limits.html#cases-quotas). + 2. Verify the quota for case templates and request an increase if needed. For more information, see [Connect Customer Cases service quotas](./amazon-connect-service-limits.html#cases-quotas).