AWS connect documentation change
Summary
Renamed 'Amazon Connect Cases' to 'Connect Customer Cases' throughout the document, including API and admin website references.
Security assessment
Changes are purely branding/terminology updates with no security content modifications. No vulnerabilities, weaknesses, or security features are mentioned or altered.
Diff
diff --git a/connect/latest/adminguide/case-management-metrics.md b/connect/latest/adminguide/case-management-metrics.md index ce939b2ac..3cb69ea05 100644 --- a//connect/latest/adminguide/case-management-metrics.md +++ b//connect/latest/adminguide/case-management-metrics.md @@ -9 +9 @@ Average case resolution timeAverage contacts per caseCases createdCases reopened -# Amazon Connect Cases metrics +# Connect Customer Cases metrics @@ -21 +21 @@ This metric measures the average amount of time spent to resolve a case during t -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -28 +28 @@ This metric measures the average amount of time spent to resolve a case during t -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -43 +43 @@ This metric measures the average number of contacts (calls, chat, tasks, and ema -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -50 +50 @@ This metric measures the average number of contacts (calls, chat, tasks, and ema -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -65 +65 @@ This metric counts all the cases created. -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -72 +72 @@ This metric counts all the cases created. -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -111 +111 @@ This metric measures the number of times cases have been reopened. -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -118 +118 @@ This metric measures the number of times cases have been reopened. -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -157 +157 @@ This metric measures the number of times cases have been resolved. -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -164 +164 @@ This metric measures the number of times cases have been resolved. -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -210 +210 @@ This metric measures the percent of cases that were resolved on the first contac -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -217 +217 @@ This metric measures the percent of cases that were resolved on the first contac -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -260 +260 @@ This metric counts the total cases existing in a given domain for a specific poi -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -267 +267 @@ This metric counts the total cases existing in a given domain for a specific poi -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** :