AWS connect documentation change
Summary
Renamed all occurrences of 'Amazon Connect Cases' to 'Connect Customer Cases' and 'Amazon Connect' to 'Connect Customer' throughout the document. Updated references to admin websites, system fields, and service quotas accordingly.
Security assessment
The changes are purely branding/naming updates with no security implications. No security vulnerabilities, configurations, or features were mentioned or modified. The permission references and security profile links remain unchanged.
Diff
diff --git a/connect/latest/adminguide/case-fields.md b/connect/latest/adminguide/case-fields.md index 03de0eabc..5bb0473b9 100644 --- a//connect/latest/adminguide/case-fields.md +++ b//connect/latest/adminguide/case-fields.md @@ -9 +9 @@ How to create case fieldsSystem case fieldsCustom case fields -# Create case fields in Amazon Connect Cases +# Create case fields in Connect Customer Cases @@ -17 +17 @@ There are two types of case fields: - * System case fields: Amazon Connect provides system fields. You cannot change the name or description. + * System case fields: Connect Customer provides system fields. You cannot change the name or description. @@ -19 +19 @@ There are two types of case fields: - * Custom case fields: You can create custom case fields that are specific for your business. You must name the case field, and optionally provide a description. Note that the description appears only in the Amazon Connect admin website. It doesn't appear to agents. + * Custom case fields: You can create custom case fields that are specific for your business. You must name the case field, and optionally provide a description. Note that the description appears only in the Connect Customer admin website. It doesn't appear to agents. @@ -26 +26 @@ There are two types of case fields: - 1. Log in to the Amazon Connect admin website with an **Admin** account, or an account assigned to a security profile that has permissions to create fields. For a list of required permissions, see [Security profile permissions for Amazon Connect Cases](./assign-security-profile-cases.html). + 1. Log in to the Connect Customer admin website with an **Admin** account, or an account assigned to a security profile that has permissions to create fields. For a list of required permissions, see [Security profile permissions for Connect Customer Cases](./assign-security-profile-cases.html). @@ -28 +28 @@ There are two types of case fields: - 2. Verify the quota for case fields and request an increase if needed. For more information, see [Amazon Connect Cases service quotas](./amazon-connect-service-limits.html#cases-quotas). + 2. Verify the quota for case fields and request an increase if needed. For more information, see [Connect Customer Cases service quotas](./amazon-connect-service-limits.html#cases-quotas). @@ -34 +34 @@ There are two types of case fields: -For example, **Case Id** is a system field. When a case is created, Amazon Connect adds a case ID automatically, and you cannot change it. **Case reason** is also a system field but you can edit it and enter reasons that are specific to your contact center. +For example, **Case Id** is a system field. When a case is created, Connect Customer adds a case ID automatically, and you cannot change it. **Case reason** is also a system field but you can edit it and enter reasons that are specific to your contact center. @@ -42 +42 @@ For example, **Case Id** is a system field. When a case is created, Amazon Conne - 8. Optionally, provide a description. It appears only to admins on the Amazon Connect admin website. It does not appear to agents in the agent application. + 8. Optionally, provide a description. It appears only to admins on the Connect Customer admin website. It does not appear to agents in the agent application. @@ -53 +53 @@ For example, **Case Id** is a system field. When a case is created, Amazon Conne -Amazon Connect provides system fields. You cannot change the name or description of a system field. +Connect Customer provides system fields. You cannot change the name or description of a system field. @@ -59,3 +59,3 @@ Field name | Field ID (how you call the field in the API) | Field type | Descrip -Assigned queue | assigned_queue | text | The Amazon Connect queue that is assigned to a case | Agent -Assigned user | assigned_user | text | The Amazon Connect user who is assigned to a case | Agent -Case ID | case_id | text | Unique Identifier of the case in UUID format (for example, 689b0bea-aa29-4340-896d-4ca3ce9b6226) | Amazon Connect +Assigned queue | assigned_queue | text | The Connect Customer queue that is assigned to a case | Agent +Assigned user | assigned_user | text | The Connect Customer user who is assigned to a case | Agent +Case ID | case_id | text | Unique Identifier of the case in UUID format (for example, 689b0bea-aa29-4340-896d-4ca3ce9b6226) | Connect Customer @@ -63,7 +63,7 @@ Case Reason | case_reason | single-select | The reason for opening the case | A -Created By | created_by | user | The identity of the user who created the case. | Amazon Connect -Customer | customer_id | text | The full ARN of the customer profile identified for the case is required when using the API. On the **Cases: Fields** page, the customer's name is displayed. | Amazon Connect -Date/Time Closed | last_closed_datetime | date-time | The date and time the case was last closed. It does not guarantee that a case is closed. If a case is reopened, this field contains the date/time stamp of the last time the status was changed to closed. | Amazon Connect -Date/Time Opened | created_datetime | date-time | The date and time the case was opened. | Amazon Connect -Date/Time Updated | last_updated_datetime | date-time | The date and time the case was last updated. | Amazon Connect -Last Updated User | last_updated_user | user | The identity of the user who performed the last update on the case. | Amazon Connect -Reference number | reference_number | text | A friendly number for the case in 8-digit numeric format. Reference numbers (unlike the Case ID) are not guaranteed to be unique. We recommend that you identify the customer and then collect the reference number to correctly find the right case. | Amazon Connect +Created By | created_by | user | The identity of the user who created the case. | Connect Customer +Customer | customer_id | text | The full ARN of the customer profile identified for the case is required when using the API. On the **Cases: Fields** page, the customer's name is displayed. | Connect Customer +Date/Time Closed | last_closed_datetime | date-time | The date and time the case was last closed. It does not guarantee that a case is closed. If a case is reopened, this field contains the date/time stamp of the last time the status was changed to closed. | Connect Customer +Date/Time Opened | created_datetime | date-time | The date and time the case was opened. | Connect Customer +Date/Time Updated | last_updated_datetime | date-time | The date and time the case was last updated. | Connect Customer +Last Updated User | last_updated_user | user | The identity of the user who performed the last update on the case. | Connect Customer +Reference number | reference_number | text | A friendly number for the case in 8-digit numeric format. Reference numbers (unlike the Case ID) are not guaranteed to be unique. We recommend that you identify the customer and then collect the reference number to correctly find the right case. | Connect Customer @@ -76 +76 @@ Title | title | text | Title of the case | Agent -You can create custom case fields that are specific for your business. You must name the case field, and optionally provide a description. Note that the description appears only in the Amazon Connect admin website. It doesn't appear to agents. +You can create custom case fields that are specific for your business. You must name the case field, and optionally provide a description. Note that the description appears only in the Connect Customer admin website. It doesn't appear to agents. @@ -84 +84 @@ Text fields allow agents to capture and store textual information related to cus -When creating a text field in the Amazon Connect admin website, you can select from two input display options under the **Input display** section to best suit your data collection needs: +When creating a text field in the Connect Customer admin website, you can select from two input display options under the **Input display** section to best suit your data collection needs: