AWS connect documentation change
Summary
Replaced 'Amazon Connect Cases' with 'Connect Customer Cases' and updated related terminology and links
Security assessment
Changes consist solely of product name rebranding and terminology updates. No security features, vulnerabilities, or access controls were modified or added. Permission requirements remain unchanged.
Diff
diff --git a/connect/latest/adminguide/case-agent-experience.md b/connect/latest/adminguide/case-agent-experience.md index d26fd298d..9dd25e389 100644 --- a//connect/latest/adminguide/case-agent-experience.md +++ b//connect/latest/adminguide/case-agent-experience.md @@ -9 +9 @@ Option 1: Use Cases with the CCP out-of-the-boxOption 2: Embed Cases into a cust -# Access Amazon Connect Cases in the agent application +# Access Connect Customer Cases in the agent application @@ -11 +11 @@ Option 1: Use Cases with the CCP out-of-the-boxOption 2: Embed Cases into a cust -After you enable Amazon Connect Cases, you need to take steps to make the functionality available through the agent application. This topic explains your options. +After you enable Connect Customer Cases, you need to take steps to make the functionality available through the agent application. This topic explains your options. @@ -15 +15 @@ After you enable Amazon Connect Cases, you need to take steps to make the functi -Make sure your agents have **Cases** permissions in their security profile so they can access Cases. For more information, see [Security profile permissions for Amazon Connect Cases](./assign-security-profile-cases.html). +Make sure your agents have **Cases** permissions in their security profile so they can access Cases. For more information, see [Security profile permissions for Connect Customer Cases](./assign-security-profile-cases.html). @@ -33 +33 @@ If you access your instance using the **awsapps.com** domain, use the following -For help finding your instance name, see [Find your Amazon Connect instance name](./find-instance-name.html). +For help finding your instance name, see [Find your Connect Customer instance name](./find-instance-name.html). @@ -37 +37 @@ For help finding your instance name, see [Find your Amazon Connect instance name -When you embed your Contact Control Panel (CCP), you have the option of showing or hiding the pre-built CCP user interface. For example, you may want to develop a custom agent application that has a user interface you design, with customized buttons to accept and reject calls. Or, you may want to embed the pre-built CCP that's included with Amazon Connect into another custom app. +When you embed your Contact Control Panel (CCP), you have the option of showing or hiding the pre-built CCP user interface. For example, you may want to develop a custom agent application that has a user interface you design, with customized buttons to accept and reject calls. Or, you may want to embed the pre-built CCP that's included with Connect Customer into another custom app. @@ -39 +39 @@ When you embed your Contact Control Panel (CCP), you have the option of showing -You can display the pre-built CCP user interface, or hide it and build your own. In both scenarios, you can incorporate Cases into your agent application by using public APIs provided by Amazon Connect. These APIs are built to provide you the flexibility to create the functionality and user experience that you want. For more information, see the [Cases API documentation](https://docs.aws.amazon.com/cases/latest/APIReference/Welcome.html). +You can display the pre-built CCP user interface, or hide it and build your own. In both scenarios, you can incorporate Cases into your agent application by using public APIs provided by Connect Customer. These APIs are built to provide you the flexibility to create the functionality and user experience that you want. For more information, see the [Cases API documentation](https://docs.aws.amazon.com/cases/latest/APIReference/Welcome.html). @@ -43 +43 @@ You can display the pre-built CCP user interface, or hide it and build your own. -When you customize the agent's application, you determine what URL agents will use to access their agent application. This might be very different from the one provided by Amazon Connect. For example, your URL could be https://example-corp.com/agent-support-app. +When you customize the agent's application, you determine what URL agents will use to access their agent application. This might be very different from the one provided by Connect Customer. For example, your URL could be https://example-corp.com/agent-support-app. @@ -53 +53 @@ Set up a case assignment -How SLAs work in Amazon Connect Cases +How SLAs work in Connect Customer Cases