AWS connect documentation change
Summary
Updated product name from 'Amazon Connect' to 'Connect Customer' in multiple locations including headings, instructions, and API references.
Security assessment
Changes are limited to terminology/branding updates without altering any security configurations, permissions, or security-related content. No security features were added or modified.
Diff
diff --git a/connect/latest/adminguide/audio-enhancement.md b/connect/latest/adminguide/audio-enhancement.md index 9308e3e58..d14c74049 100644 --- a//connect/latest/adminguide/audio-enhancement.md +++ b//connect/latest/adminguide/audio-enhancement.md @@ -7 +7 @@ -How Audio Enhancement worksPrerequisitesEnable Audio Enhancement for agentsAllow agents to control their Audio Enhancement settingsSet up Audio Enhancement mode through Amazon Connect APIsSet up Audio Enhancement mode for custom CCPTroubleshootingRelated topics +How Audio Enhancement worksPrerequisitesEnable Audio Enhancement for agentsAllow agents to control their Audio Enhancement settingsSet up Audio Enhancement mode through Connect Customer APIsSet up Audio Enhancement mode for custom CCPTroubleshootingRelated topics @@ -9 +9 @@ How Audio Enhancement worksPrerequisitesEnable Audio Enhancement for agentsAllow -# Enable Audio Enhancement for agents in Amazon Connect +# Enable Audio Enhancement for agents in Connect Customer @@ -47 +47 @@ Audio Enhancement is disabled by default. Administrators must enable it for spec - 1. In the Amazon Connect admin website, choose **Users** and then choose **User management**. + 1. In the Connect Customer admin website, choose **Users** and then choose **User management**. @@ -84 +84 @@ To let agents adjust their own Audio Enhancement settings during work sessions, - 1. In the Amazon Connect admin website, choose **Users** , **Security profiles**. + 1. In the Connect Customer admin website, choose **Users** , **Security profiles**. @@ -116 +116 @@ After enabling this permission, agents will see Audio Enhancement controls in th -## Set up Audio Enhancement mode through Amazon Connect APIs +## Set up Audio Enhancement mode through Connect Customer APIs @@ -118 +118 @@ After enabling this permission, agents will see Audio Enhancement controls in th -If you are using the Amazon Connect APIs, you can set the Audio Enhancement mode by including the [VoiceEnhancementConfigs](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateUser.html#connect-CreateUser-request-VoiceEnhancementConfigs) parameter in the [CreateUser](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateUser.html) or [UpdateUserConfig](https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateUserConfig.html) requests. +If you are using the Connect Customer APIs, you can set the Audio Enhancement mode by including the [VoiceEnhancementConfigs](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateUser.html#connect-CreateUser-request-VoiceEnhancementConfigs) parameter in the [CreateUser](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateUser.html) or [UpdateUserConfig](https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateUserConfig.html) requests. @@ -139 +139 @@ For both endpoints, the accepted values of `VoiceEnhancementMode` are `VOICE_ISO -If you are using a custom CCP with the Amazon Connect Streams API, you can set the Audio Enhancement mode in either of the following ways: +If you are using a custom CCP with the Connect Customer Streams API, you can set the Audio Enhancement mode in either of the following ways: @@ -158 +158 @@ If you are using a custom CCP with the Amazon Connect Streams API, you can set t -In all cases, the accepted values are `VOICE_ISOLATION`, `NOISE_SUPPRESSION`, or `NONE`. Once the mode is set, Amazon Connect Streams will apply the selected Audio Enhancement. +In all cases, the accepted values are `VOICE_ISOLATION`, `NOISE_SUPPRESSION`, or `NONE`. Once the mode is set, Connect Customer Streams will apply the selected Audio Enhancement. @@ -188 +188 @@ If you require additional support, contact AWS Support and include: - * [Security profiles for Amazon Connect and Contact Control Panel (CCP) access](./connect-security-profiles.html) + * [Security profiles for Connect Customer and Contact Control Panel (CCP) access](./connect-security-profiles.html) @@ -190 +190 @@ If you require additional support, contact AWS Support and include: - * [Provide agents with access to the Amazon Connect Contact Control Panel (CCP)](./amazon-connect-contact-control-panel.html) + * [Provide agents with access to the Connect Customer Contact Control Panel (CCP)](./amazon-connect-contact-control-panel.html) @@ -192 +192 @@ If you require additional support, contact AWS Support and include: - * [Set up your contact center in Amazon Connect](./amazon-connect-contact-centers.html) + * [Set up your contact center in Connect Customer](./amazon-connect-contact-centers.html)