AWS connect documentation change
Summary
Replaced 'Amazon Connect' with 'Connect Customer' in audio processing context and admin interface references.
Security assessment
Service name rebranding without functional changes. Contact Lens integration steps, analytics processing, and security aspects remain unaffected.
Diff
diff --git a/connect/latest/adminguide/associate-contactlens-integration.md b/connect/latest/adminguide/associate-contactlens-integration.md index 85615f1f3..18b646785 100644 --- a//connect/latest/adminguide/associate-contactlens-integration.md +++ b//connect/latest/adminguide/associate-contactlens-integration.md @@ -9 +9 @@ -After you have [configured](./configure-external-voice-system.html) your external SBC to point to the Contact Lens integration connector host, you need to configure how the audio will be processed when it reaches Amazon Connect Contact Lens. To do this, you define the audio processing steps in an Amazon Connect flow. It specifies what steps the call audio will go through, including invoking Contact Lens conversational analytics. +After you have [configured](./configure-external-voice-system.html) your external SBC to point to the Contact Lens integration connector host, you need to configure how the audio will be processed when it reaches Connect Customer Contact Lens. To do this, you define the audio processing steps in an Connect Customer flow. It specifies what steps the call audio will go through, including invoking Contact Lens conversational analytics. @@ -13 +13 @@ Complete the following steps to create a flow that enables Contact Lens, and the - 1. In the Amazon Connect admin website, create a flow that uses the [Set recording and analytics behavior](./set-recording-behavior.html). Configure the block to enable **Agent and customer voice recording** , **Contact Lens speech analytics** , and **Automated interaction call recording**. End the flow with the [End flow / Resume](./end-flow-resume.html) block. This configuration is shown in the following image. + 1. In the Connect Customer admin website, create a flow that uses the [Set recording and analytics behavior](./set-recording-behavior.html). Configure the block to enable **Agent and customer voice recording** , **Contact Lens speech analytics** , and **Automated interaction call recording**. End the flow with the [End flow / Resume](./end-flow-resume.html) block. This configuration is shown in the following image.