AWS connect documentation change
Summary
Updated all references from 'Amazon Connect' to 'Connect Customer', including product names and feature references. Minor phrasing adjustments in access control descriptions.
Security assessment
Changes are limited to branding terminology. Existing security documentation about redacted/unredacted access permissions remains functionally unchanged. No new security features or vulnerability fixes are introduced.
Diff
diff --git a/connect/latest/adminguide/assign-permissions-to-review-recordings.md b/connect/latest/adminguide/assign-permissions-to-review-recordings.md index 2db0e1243..b33861e57 100644 --- a//connect/latest/adminguide/assign-permissions-to-review-recordings.md +++ b//connect/latest/adminguide/assign-permissions-to-review-recordings.md @@ -9 +9 @@ Permissions to search and view contactsPermissions to access recordings and tran -# Assign permissions to review past contact center conversations in Amazon Connect +# Assign permissions to review past contact center conversations in Connect Customer @@ -11 +11 @@ Permissions to search and view contactsPermissions to access recordings and tran -To access recordings and transcripts on the Amazon Connect admin website, you need security profile permissions to search for and view contacts on the **Contact search** page. You also need permissions to access: +To access recordings and transcripts on the Connect Customer admin website, you need security profile permissions to search for and view contacts on the **Contact search** page. You also need permissions to access: @@ -78 +78 @@ For chat interactions, the same transcript contains the agent interaction and th - * **Call recordings (redacted) - Access** : If your organization uses Amazon Connect Contact Lens, you can assign this permission so agents access only those agent call recordings in which sensitive data has been redacted. + * **Call recordings (redacted) - Access** : If your organization uses Connect Customer Contact Lens, you can assign this permission so agents access only those agent call recordings in which sensitive data has been redacted. @@ -80 +80 @@ For chat interactions, the same transcript contains the agent interaction and th - * **Contact transcripts (redacted) - Access** : If your organization uses Amazon Connect Contact Lens, you can assign this permission so agents access only those contact transcripts in which sensitive data has been redacted. + * **Contact transcripts (redacted) - Access** : If your organization uses Connect Customer Contact Lens, you can assign this permission so agents access only those contact transcripts in which sensitive data has been redacted. @@ -94 +94 @@ Note the following: - * If users do not have **Call recordings (unredacted) - Access** permission—or they're not logged in to Amazon Connect—they cannot listen to the call recording or access the URL in S3, even if they know how the URL is formed. + * If users do not have **Call recordings (unredacted) - Access** permission—or they're not logged in to Connect Customer—they cannot listen to the call recording or access the URL in S3, even if they know how the URL is formed. @@ -102 +102 @@ Note the following: - * If users do not have **Call recordings (unredacted) - Access** permission—or they're not logged in to Amazon Connect. + * If users do not have **Call recordings (unredacted) - Access** permission—or they're not logged in to Connect Customer. @@ -121 +121 @@ Assign the following permissions: - * **Automated interaction voice (IVR) recordings (unredacted) - Enable Download Button** : Controls whether the download button appears next to the IVR recording on the **Contact details** page within Amazon Connect. + * **Automated interaction voice (IVR) recordings (unredacted) - Enable Download Button** : Controls whether the download button appears next to the IVR recording on the **Contact details** page within Connect Customer. @@ -138 +138 @@ The transcript obfuscates customer inputs entered for the [Store customer input] -These permissions also grant users with access to the Flows and Flow modules pages on the Amazon Connect admin website. +These permissions also grant users with access to the Flows and Flow modules pages on the Connect Customer admin website.