AWS connect documentation change
Summary
Updated service name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
The changes are purely cosmetic rebranding updates without any security implications. No security vulnerabilities, configurations, or features were modified or added. All security-related content (tokens, authentication, roles) remains functionally identical.
Diff
diff --git a/connect/latest/adminguide/apple-messages-for-business.md b/connect/latest/adminguide/apple-messages-for-business.md index 05e8c5cd4..9d85cafad 100644 --- a//connect/latest/adminguide/apple-messages-for-business.md +++ b//connect/latest/adminguide/apple-messages-for-business.md @@ -7 +7 @@ -Prerequisites: Determine if Apple Messages for Business is the right channel for your use caseStep 1: Register with AppleStep 2: Gather required informationStep 3: Link your Apple Messages for Business ID to Amazon ConnectStep 4: Create and Submit Experience Review Recording +Prerequisites: Determine if Apple Messages for Business is the right channel for your use caseStep 1: Register with AppleStep 2: Gather required informationStep 3: Link your Apple Messages for Business ID to Connect CustomerStep 4: Create and Submit Experience Review Recording @@ -9 +9 @@ Prerequisites: Determine if Apple Messages for Business is the right channel for -# Enable Apple Messages for Business with Amazon Connect +# Enable Apple Messages for Business with Connect Customer @@ -15 +15 @@ When you enable Apple Messages for Business, your customers can find answers to -Apple Messages for Business integration with Amazon Connect enables you to use the same configuration, analytics, routing, and agent UI that you already use for [Amazon Connect Chat](./web-and-mobile-chat.html). +Apple Messages for Business integration with Connect Customer enables you to use the same configuration, analytics, routing, and agent UI that you already use for [Connect Customer Chat](./web-and-mobile-chat.html). @@ -32 +32 @@ If you determine that Apple Messages for Business is the right channel for your -Integrate Apple Messages for Business with Amazon Connect by first registering with Apple as a brand. When you do, you'll get a unique Apple Messages for Business Account ID, and you can then link your Apple Messages for Business account to Amazon Connect. +Integrate Apple Messages for Business with Connect Customer by first registering with Apple as a brand. When you do, you'll get a unique Apple Messages for Business Account ID, and you can then link your Apple Messages for Business account to Connect Customer. @@ -42 +42 @@ An Apple ID is typically for the personal use of Apple services, such as storing - 4. Select Amazon Connect as your Messaging Service Provider. You can do this by selecting Amazon Connect from the drop-down or by entering the following URL: + 4. Select Connect Customer as your Messaging Service Provider. You can do this by selecting Connect Customer from the drop-down or by entering the following URL: @@ -57 +57 @@ Gather the following information so you have it on hand when you open a support - 1. **Apple Messages for Business Account ID** : After you’ve been approved by Apple Messages for Business, you will be issued an Apple Messages for Business Account ID. For information about locating your Apple Messages for Business Account ID, see [Find your Apple Messages for Business Account ID for your integration with Amazon Connect](./find-apple-messages-for-business-account-id.html). + 1. **Apple Messages for Business Account ID** : After you’ve been approved by Apple Messages for Business, you will be issued an Apple Messages for Business Account ID. For information about locating your Apple Messages for Business Account ID, see [Find your Apple Messages for Business Account ID for your integration with Connect Customer](./find-apple-messages-for-business-account-id.html). @@ -63 +63 @@ Your Apple Messages for Business Account ID is a randomized string of numbers an - 2. **Apple Token** : This is a unique ID that authenticates your account. For help locating your Apple token, see [Find your Apple token when integrating Apple Messages for Business with Amazon Connect](./find-apple-token-id.html). + 2. **Apple Token** : This is a unique ID that authenticates your account. For help locating your Apple token, see [Find your Apple token when integrating Apple Messages for Business with Connect Customer](./find-apple-token-id.html). @@ -65 +65 @@ Your Apple Messages for Business Account ID is a randomized string of numbers an - 3. **Amazon Connect instance ARN** : This is the identifier for the instance you want to link to your Apple business account. For information about locating your instance ID, see [Find your Amazon Connect instance ID or ARN](./find-instance-arn.html). + 3. **Connect Customer instance ARN** : This is the identifier for the instance you want to link to your Apple business account. For information about locating your instance ID, see [Find your Connect Customer instance ID or ARN](./find-instance-arn.html). @@ -71 +71 @@ Make sure you have service-linked roles enabled for the integration. -If your instance was created before **October 2018** , add the `connect:*` policy on the role that is associated with your Amazon Connect instance. For more information about service-linked roles, see [Use service-linked roles and role permissions for Amazon Connect](./connect-slr.html). +If your instance was created before **October 2018** , add the `connect:*` policy on the role that is associated with your Connect Customer instance. For more information about service-linked roles, see [Use service-linked roles and role permissions for Connect Customer](./connect-slr.html). @@ -73 +73 @@ If your instance was created before **October 2018** , add the `connect:*` polic - 4. **Amazon Connect flow ID** : This is the identifier for the flow you want to use for inbound chats. For information about locating your flow ID, see [Find the flow ID when integrating Apple Messages for Business with Amazon Connect](./find-contact-flow-id.html). + 4. **Connect Customer flow ID** : This is the identifier for the flow you want to use for inbound chats. For information about locating your flow ID, see [Find the flow ID when integrating Apple Messages for Business with Amazon Connect](./find-contact-flow-id.html). @@ -78 +78 @@ If your instance was created before **October 2018** , add the `connect:*` polic -## Step 3: Link your Apple Messages for Business ID to Amazon Connect +## Step 3: Link your Apple Messages for Business ID to Connect Customer @@ -80 +80 @@ If your instance was created before **October 2018** , add the `connect:*` polic -In this step you create an Amazon Connect support ticket to link your Apple Messages for Business ID to Amazon Connect. +In this step you create an Connect Customer support ticket to link your Apple Messages for Business ID to Connect Customer. @@ -82 +82 @@ In this step you create an Amazon Connect support ticket to link your Apple Mess - 1. Create a [special Support ticket](https://support.console.aws.amazon.com/support/home#/case/create?issueType=customer-service&serviceCode=service-chime-end-user&categoryCode=other) to link your Apple Messages for Business to Amazon Connect. + 1. Create a [special Support ticket](https://support.console.aws.amazon.com/support/home#/case/create?issueType=customer-service&serviceCode=service-chime-end-user&categoryCode=other) to link your Apple Messages for Business to Connect Customer. @@ -103,2 +103,2 @@ Looking for technical support? [Open an Support ticket here](https://console.aws - Amazon Connect Instance ARN (required): enter your instance ARN - Amazon Connect Flow ID (required): enter your flow ID + Connect Customer Instance ARN (required): enter your instance ARN + Connect Customer Flow ID (required): enter your flow ID @@ -125 +125 @@ The following image shows an example of a completed ticket: - 10. Support will work directly with the Amazon Connect team on your request and follow up with any additional questions. + 10. Support will work directly with the Connect Customer team on your request and follow up with any additional questions. @@ -132 +132 @@ The following image shows an example of a completed ticket: -After Apple Messages for Business is enabled for your Amazon Connect instance, you can [ add Apple Messages for Business features](./add-apple-messages-for-business-features.html) to your messages. For example: +After Apple Messages for Business is enabled for your Connect Customer instance, you can [ add Apple Messages for Business features](./add-apple-messages-for-business-features.html) to your messages. For example: @@ -155 +155 @@ Additionally, pass the [Apple experience review](https://register.apple.com/reso -Record a demo experience for review by Amazon Connect and Apple Messages for Business. The video must accurately represent the user journey that occurs when the account is in production (all use cases). Only upload a recording of the user's point of view (user's device). You don't need to send recordings from the agent console or the bot activated on the backend. You can split the video into multiple parts if needed. Demonstrate the [Rich Features](https://register.apple.com/resources/messages/messaging-documentation/customer-journey#interactive-features) you have integrated in the experience, the live agent interaction, and any [out of hours messages](https://register.apple.com/resources/messages/messaging-documentation/ux-design#automated-messaging). Make sure you follow Apple Messages for Business's [Best Practices](https://register.apple.com/resources/messages/messaging-documentation/ux-design#best-practices) and [Policies](https://register.apple.com/resources/messages/messaging-documentation/policies). +Record a demo experience for review by Connect Customer and Apple Messages for Business. The video must accurately represent the user journey that occurs when the account is in production (all use cases). Only upload a recording of the user's point of view (user's device). You don't need to send recordings from the agent console or the bot activated on the backend. You can split the video into multiple parts if needed. Demonstrate the [Rich Features](https://register.apple.com/resources/messages/messaging-documentation/customer-journey#interactive-features) you have integrated in the experience, the live agent interaction, and any [out of hours messages](https://register.apple.com/resources/messages/messaging-documentation/ux-design#automated-messaging). Make sure you follow Apple Messages for Business's [Best Practices](https://register.apple.com/resources/messages/messaging-documentation/ux-design#best-practices) and [Policies](https://register.apple.com/resources/messages/messaging-documentation/policies). @@ -184 +184 @@ Record a demo experience for review by Amazon Connect and Apple Messages for Bus -After your experience review recording is created, you can once again create an Amazon Connect support ticket to share. Feedback will be provided by Amazon Connect and Apple Messages for Business before final approval. +After your experience review recording is created, you can once again create an Connect Customer support ticket to share. Feedback will be provided by Connect Customer and Apple Messages for Business before final approval. @@ -210 +210 @@ After your experience review recording is created, you can once again create an - 10. Support will work directly with the Amazon Connect team on your request and follow up with any feedback. + 10. Support will work directly with the Connect Customer team on your request and follow up with any feedback. @@ -221 +221 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Add the Amazon Connect widget to your website +Add the Connect Customer widget to your website