AWS connect documentation change
Summary
Renamed all occurrences of 'Amazon Connect' to 'Connect Customer' throughout the service limits documentation. Updated references to consoles, APIs, and features to reflect the new naming convention. No functional changes to quotas or limits.
Security assessment
The changes are purely branding/nomenclature updates replacing 'Amazon Connect' with 'Connect Customer'. There are no security vulnerability fixes, security incident references, or new security documentation introduced in the diff.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-service-limits.md b/connect/latest/adminguide/amazon-connect-service-limits.md index 90bbfce7a..08ecc8e1c 100644 --- a//connect/latest/adminguide/amazon-connect-service-limits.md +++ b//connect/latest/adminguide/amazon-connect-service-limits.md @@ -7 +7 @@ -Important things to knowAmazon Connect quotasAppIntegrations quotasConnect AI agents quotasCases quotasContact Lens quotasCustomer Profiles quotasOutbound campaigns quotasVoice ID quotasHow contacts are countedAPI throttling quotas +Important things to knowConnect Customer quotasAppIntegrations quotasConnect AI agents quotasCases quotasContact Lens quotasCustomer Profiles quotasOutbound campaigns quotasVoice ID quotasHow contacts are countedAPI throttling quotas @@ -9 +9 @@ Important things to knowAmazon Connect quotasAppIntegrations quotasConnect AI ag -# Amazon Connect service quotas +# Connect Customer service quotas @@ -13 +13 @@ Important things to knowAmazon Connect quotasAppIntegrations quotasConnect AI ag -End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Amazon Connect admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). +End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Connect Customer admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). @@ -25 +25 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Amazon Connect quotas + * Connect Customer quotas @@ -47 +47 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * [Countries that call centers using Amazon Connect can call by default](./country-code-allow-list.html) + * [Countries that call centers using Connect Customer can call by default](./country-code-allow-list.html) @@ -64 +64 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Account level quotas, when adjusted, apply to all Amazon Connect instances in this account and Region. For example, the maximum transactions per second (TPS) limits for a specific API. + * Account level quotas, when adjusted, apply to all Connect Customer instances in this account and Region. For example, the maximum transactions per second (TPS) limits for a specific API. @@ -66 +66 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Resource level quotas, when adjusted, only apply to resources within a specific Amazon Connect instance. For example, the maximum number of users per instance. Resource level quotas cannot be adjusted at the account level. + * Resource level quotas, when adjusted, only apply to resources within a specific Connect Customer instance. For example, the maximum number of users per instance. Resource level quotas cannot be adjusted at the account level. @@ -68 +68 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * The quotas apply per [AWS Region](https://docs.aws.amazon.com/servicequotas/latest/userguide/intro.html#intro_getting-started). You can have multiple Amazon Connect instances in each Region. It's possible to raise quotas for all instances in a Region. + * The quotas apply per [AWS Region](https://docs.aws.amazon.com/servicequotas/latest/userguide/intro.html#intro_getting-started). You can have multiple Connect Customer instances in each Region. It's possible to raise quotas for all instances in a Region. @@ -74 +74 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * You need AWS CLI version 2.13.20 or higher to view and manage resource-level quotas such as **Phone numbers per instance** for Amazon Connect. + * You need AWS CLI version 2.13.20 or higher to view and manage resource-level quotas such as **Phone numbers per instance** for Connect Customer. @@ -76 +76 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. - * Use the same form to submit a request to port your US phone number from your current carrier to Amazon Connect. For more information about porting phone numbers, see [Port a current phone number to Amazon Connect](./port-phone-number.html). + * Use the same form to submit a request to port your US phone number from your current carrier to Connect Customer. For more information about porting phone numbers, see [Port a current phone number to Connect Customer](./port-phone-number.html). @@ -81 +81 @@ To request a quota increase, see [Requesting a quota increase](https://docs.aws. -## Amazon Connect quotas +## Connect Customer quotas @@ -85,2 +85,2 @@ Name | Default | Adjustable | Adjustability -Active email contact expiry | 14 days (Default) Customizable up to 90 days using the [Flow block in Amazon Connect: Set contact attributes](./set-contact-attributes.html) flow block or [Expiry](https://docs.aws.amazon.com/connect/latest/APIReference/API_Expiry.html) API to update the connect:ContactExpiry [segment attribute](./connect-attrib-list.html#attribs-segment-attributes). This determines how long an email contact can remain active (e.g., waiting in queue or assigned to an agent) before expiring and closing automatically. "No" for adjustability means that you cannot customize or increase this attribute to be greater than 90 days. | No | Resource Level -Active email conversation (thread) expiry | 90 days Meaning if an end customer (using their email client) or an agent (using their agent application) replies to an email as part of an ongoing conversation (thread) within 90 days, the email reply will automatically be included within that same [email conversation (thread)](./email-capabilities.html#email-capabilities-howthreadsmanaged) in Amazon Connect. If they reply after 90 days, it will start a new [email conversation (thread)](./email-capabilities.html#email-capabilities-howthreadsmanaged) in Amazon Connect. | No | Resource Level +Active email contact expiry | 14 days (Default) Customizable up to 90 days using the [Flow block in Connect Customer: Set contact attributes](./set-contact-attributes.html) flow block or [Expiry](https://docs.aws.amazon.com/connect/latest/APIReference/API_Expiry.html) API to update the connect:ContactExpiry [segment attribute](./connect-attrib-list.html#attribs-segment-attributes). This determines how long an email contact can remain active (e.g., waiting in queue or assigned to an agent) before expiring and closing automatically. "No" for adjustability means that you cannot customize or increase this attribute to be greater than 90 days. | No | Resource Level +Active email conversation (thread) expiry | 90 days Meaning if an end customer (using their email client) or an agent (using their agent application) replies to an email as part of an ongoing conversation (thread) within 90 days, the email reply will automatically be included within that same [email conversation (thread)](./email-capabilities.html#email-capabilities-howthreadsmanaged) in Connect Customer. If they reply after 90 days, it will start a new [email conversation (thread)](./email-capabilities.html#email-capabilities-howthreadsmanaged) in Connect Customer. | No | Resource Level @@ -89 +89 @@ Agent status per instance | 50 | No | Not Adjustable -Amazon Connect instances per account | 2 | Yes | Account Level +Connect Customer instances per account | 2 | Yes | Account Level @@ -94 +94 @@ Concurrent active chats per instance | 500 This includes SMS, WhatsApp, and App -Concurrent active emails per instance | 1000 (Default) This is the total of all email contacts in an Amazon Connect instance in an active state. An email contact in an active state includes: +Concurrent active emails per instance | 1000 (Default) This is the total of all email contacts in an Connect Customer instance in an active state. An email contact in an active state includes: @@ -101 +101 @@ Concurrent active emails per instance | 1000 (Default) This is the total of all -Example: 200 emails in queue + 10 emails assigned to 10 agents + 5 outbound emails being sent by an agent (either a reply or agent-initiated) = 215 Concurrent active emails in the instance This service limit should be monitored by the [Amazon Connect metrics sent to CloudWatch](./monitoring-cloudwatch.html#connect-metrics-cloudwatch) using ConcurrentEmails and ConcurrentEmailsPercentage to ensure adequate scaling of your Amazon Connect instance. If this quota is exceeded by your Amazon Connect instance, Email API calls will fail with a quota exceeded error. We recommend following the Amazon Connect [ongoing operations management](./plan-ahead-quotas.html#production-environment-go-live-quotas) approach of configuring alerts at 80% of quota limits to notify you when to [request a quota increase](https://docs.aws.amazon.com/servicequotas/latest/userguide/request-quota-increase.html). | Yes | Resource Level +Example: 200 emails in queue + 10 emails assigned to 10 agents + 5 outbound emails being sent by an agent (either a reply or agent-initiated) = 215 Concurrent active emails in the instance This service limit should be monitored by the [Connect Customer metrics sent to CloudWatch](./monitoring-cloudwatch.html#connect-metrics-cloudwatch) using ConcurrentEmails and ConcurrentEmailsPercentage to ensure adequate scaling of your Connect Customer instance. If this quota is exceeded by your Connect Customer instance, Email API calls will fail with a quota exceeded error. We recommend following the Connect Customer [ongoing operations management](./plan-ahead-quotas.html#production-environment-go-live-quotas) approach of configuring alerts at 80% of quota limits to notify you when to [request a quota increase](https://docs.aws.amazon.com/servicequotas/latest/userguide/request-quota-increase.html). | Yes | Resource Level @@ -109,2 +109,2 @@ Email addresses per instance | 100 email addresses (Default) Can be increased u -Email addresses per email (contact) message | 50 email addresses per email contact (message) total across To and CC. Inbound email contacts (messages) support any combination of 50 email addresses total across To and CC. Outbound email contacts (messages) support only 1 email address in To and up to 49 email addresses in CC. BCC email addresses are not supported in Amazon Connect. | No | Not Adjustable -Email domains per instance | 1 Amazon Connect email domain 100 custom email domains | No | Resource Level +Email addresses per email (contact) message | 50 email addresses per email contact (message) total across To and CC. Inbound email contacts (messages) support any combination of 50 email addresses total across To and CC. Outbound email contacts (messages) support only 1 email address in To and up to 49 email addresses in CC. BCC email addresses are not supported in Connect Customer. | No | Not Adjustable +Email domains per instance | 1 Connect Customer email domain 100 custom email domains | No | Resource Level @@ -115 +115 @@ Maximum individual attachments size | 20 MB (configurable up to 100 MB) -Administrators can configure up to 100 MB through the Amazon Connect admin website or the Amazon Connect API. | Yes | Resource Level +Administrators can configure up to 100 MB through the Connect Customer admin website or the Connect Customer API. | Yes | Resource Level @@ -131 +131 @@ Quick connects per instance | 100 | Yes | Resource Level -Rate of API requests | See Amazon Connect API throttling quotas. | Yes | Account Level +Rate of API requests | See Connect Customer API throttling quotas. | Yes | Account Level @@ -140 +140 @@ User hierarchy groups per instance | 500 This quota applies to the total number -Users per instance | 500 The maximum number of users you can create in this instance in the current Region. All 500 users can be logged into Amazon Connect concurrently as agents and handling contacts. | Yes | Resource Level +Users per instance | 500 The maximum number of users you can create in this instance in the current Region. All 500 users can be logged into Connect Customer concurrently as agents and handling contacts. | Yes | Resource Level @@ -142 +142 @@ Users per instance | 500 The maximum number of users you can create in this ins -## Amazon Connect AppIntegrations service quotas +## Connect Customer AppIntegrations service quotas @@ -186 +186 @@ RateLimit for all APIs | 10 TPS except, -## Amazon Connect Cases service quotas +## Connect Customer Cases service quotas @@ -210 +210 @@ Concurrent real-time calls with analytics | 300 | Yes -Concurrent post-call analytics jobs | 200 See Derive Concurrent post-call analytics jobs based on your Amazon Connect call volume. | Yes +Concurrent post-call analytics jobs | 200 See Derive Concurrent post-call analytics jobs based on your Connect Customer call volume. | Yes @@ -223 +223 @@ Number of evaluation questions that can be answered automatically on a contact u -### Derive Concurrent post-call analytics jobs based on your Amazon Connect call volume +### Derive Concurrent post-call analytics jobs based on your Connect Customer call volume @@ -240 +240 @@ Average call duration (in minutes) | Calls per hour* | Approximate Concurrent po -## Amazon Connect Customer Profiles service quotas +## Connect Customer Customer Profiles service quotas @@ -246 +246 @@ Name | Default | Adjustable | Description -Amazon Connect Customer Profiles domain count | Each supported Region: 100 | Yes | The maximum number of Amazon Connect Customer Profiles domains you can create in this account in the current AWS Region. +Connect Customer Customer Profiles domain count | Each supported Region: 100 | Yes | The maximum number of Connect Customer Customer Profiles domains you can create in this account in the current AWS Region. @@ -260 +260 @@ Concurrent bulk export jobs | 20 | No | The maximum number of concurrent bulk -## Amazon Connect Outbound campaigns service quotas +## Connect Customer Outbound campaigns service quotas @@ -269 +269 @@ Concurrent campaign active calls per instance | 0 The maximum number of concurr -## Amazon Connect Voice ID service quotas +## Connect Customer Voice ID service quotas @@ -276 +276 @@ Domains | 3 This quota applies per account. -Concurrent active sessions per domain | 50 See the following table for information about how to derive your **Concurrent active sessions** quota based on your Amazon Connect call volume. +Concurrent active sessions per domain | 50 See the following table for information about how to derive your **Concurrent active sessions** quota based on your Connect Customer call volume. @@ -285 +285 @@ Fraudsters per Batch Fraudster Registration Job | 500 -### Derive Concurrent active sessions based on your Amazon Connect call volume +### Derive Concurrent active sessions based on your Connect Customer call volume @@ -287 +287 @@ Fraudsters per Batch Fraudster Registration Job | 500 -Use the information in the following table to derive your quota for Voice ID **Concurrent active sessions per domain**. Base your quota on the number of voice calls handled by your Amazon Connect contact center where Voice ID is enabled. +Use the information in the following table to derive your quota for Voice ID **Concurrent active sessions per domain**. Base your quota on the number of voice calls handled by your Connect Customer contact center where Voice ID is enabled. @@ -289 +289 @@ Use the information in the following table to derive your quota for Voice ID **C -Amazon Connect Voice Contacts (Calls)/Hour* | Voice ID Concurrent active sessions +Connect Customer Voice Contacts (Calls)/Hour* | Voice ID Concurrent active sessions @@ -348 +348 @@ The error message shows 3009 because you must set always set **Maximum contacts -### Amazon Connect API throttling quotas +### Connect Customer API throttling quotas @@ -350 +350 @@ The error message shows 3009 because you must set always set **Maximum contacts -Amazon Connect throttling quotas are by account, and per Region, not by user and not by instance. For example: +Connect Customer throttling quotas are by account, and per Region, not by user and not by instance. For example: @@ -359 +359 @@ Amazon Connect throttling quotas are by account, and per Region, not by user and -When you use the [Amazon Connect Service API](https://docs.aws.amazon.com/connect/latest/APIReference/welcome.html), all operations have a `RateLimit` of 2 requests per second and a `BurstLimit` of 5 requests per second, **with the following exceptions** : +When you use the [Connect Customer Service API](https://docs.aws.amazon.com/connect/latest/APIReference/welcome.html), all operations have a `RateLimit` of 2 requests per second and a `BurstLimit` of 5 requests per second, **with the following exceptions** : @@ -393 +393 @@ SendIntegrationEvent (this is a separate permission-only API used by AWS End Use -### Amazon Connect Cases API throttling quotas +### Connect Customer Cases API throttling quotas @@ -405 +405 @@ GetTemplate, GetLayout | 6 | 20 | yes -### Amazon Connect Contact Lens Service API throttling quotas +### Connect Customer Contact Lens Service API throttling quotas @@ -407 +407 @@ GetTemplate, GetLayout | 6 | 20 | yes -Amazon Connect Contact Lens throttling quotas are by account, not by user and not by instance. For example: +Connect Customer Contact Lens throttling quotas are by account, not by user and not by instance. For example: @@ -416 +416 @@ Amazon Connect Contact Lens throttling quotas are by account, not by user and no -When you use the [Amazon Connect Contact Lens API](https://docs.aws.amazon.com/contact-lens/latest/APIReference/Welcome.html), the number of requests per second is limited to the following: +When you use the [Connect Customer Contact Lens API](https://docs.aws.amazon.com/contact-lens/latest/APIReference/Welcome.html), the number of requests per second is limited to the following: @@ -425 +425 @@ When you use the [Amazon Connect Contact Lens API](https://docs.aws.amazon.com/c -### Amazon Connect Customer Profiles API throttling quotas +### Connect Customer Customer Profiles API throttling quotas @@ -481 +481 @@ ListAccountIntegrations | 100 -### Amazon Connect Outbound Campaigns Service API throttling quotas +### Connect Customer Outbound Campaigns Service API throttling quotas @@ -492 +492 @@ Outbound campaigns throttling quotas are by account, and per Region, not by user -When you use the [Amazon Connect Outbound Campaigns Service](https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html#Welcome_Amazon_Connect_Outbound_Campaigns) API, the number of requests per second is limited to the following: +When you use the [Connect Customer Outbound Campaigns Service](https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html#Welcome_Amazon_Connect_Outbound_Campaigns) API, the number of requests per second is limited to the following: @@ -543 +543 @@ When you use the [Amazon Connect Outbound Campaigns Service](https://docs.aws.am -### Amazon Connect Participant Service API throttling quotas +### Connect Customer Participant Service API throttling quotas @@ -545 +545 @@ When you use the [Amazon Connect Outbound Campaigns Service](https://docs.aws.am -For the Amazon Connect Participant Service, the quotas are by instance. +For the Connect Customer Participant Service, the quotas are by instance. @@ -547 +547 @@ For the Amazon Connect Participant Service, the quotas are by instance. -When you use the [Amazon Connect Participant Service API](https://docs.aws.amazon.com/connect-participant/latest/APIReference/Welcome.html), the number of requests per second is limited to the following: +When you use the [Connect Customer Participant Service API](https://docs.aws.amazon.com/connect-participant/latest/APIReference/Welcome.html), the number of requests per second is limited to the following: @@ -566 +566 @@ When you use the [Amazon Connect Participant Service API](https://docs.aws.amazo -### Amazon Connect Voice ID Service API throttling quotas +### Connect Customer Voice ID Service API throttling quotas