AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
Changes are purely branding/nomenclature updates without any security implications. No security vulnerabilities, features, or configurations were modified or discussed.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-metrics.md b/connect/latest/adminguide/amazon-connect-metrics.md index 530bc7f95..82eefa272 100644 --- a//connect/latest/adminguide/amazon-connect-metrics.md +++ b//connect/latest/adminguide/amazon-connect-metrics.md @@ -7 +7 @@ -# Metrics, dashboards, and reports in Amazon Connect +# Metrics, dashboards, and reports in Connect Customer @@ -9 +9 @@ -In Amazon Connect, data about contacts are captured in contact records. This data can include the amount of time a contact spends in each state: customer on hold, customer in queue, agent interaction time. +In Connect Customer, data about contacts are captured in contact records. This data can include the amount of time a contact spends in each state: customer on hold, customer in queue, agent interaction time. @@ -11 +11 @@ In Amazon Connect, data about contacts are captured in contact records. This dat -The basis for most historical and real-time metrics in Amazon Connect is the data in the contact record. When you create metrics reports, the values displayed for **most** (not all) metrics in the report are calculated using the data in the contact records. +The basis for most historical and real-time metrics in Connect Customer is the data in the contact record. When you create metrics reports, the values displayed for **most** (not all) metrics in the report are calculated using the data in the contact records. @@ -17 +17 @@ Contact records are available within your instance for 24 months from the time w -For detailed information about the activity of agents in your contact center, use [Amazon Connect agent event streams](./agent-event-streams.html). +For detailed information about the activity of agents in your contact center, use [Connect Customer agent event streams](./agent-event-streams.html). @@ -33 +33 @@ For detailed information about the activity of agents in your contact center, us - * [Login/Logout reports for agents in Amazon Connect](./login-logout-reports.html) + * [Login/Logout reports for agents in Connect Customer](./login-logout-reports.html) @@ -55 +55 @@ For detailed information about the activity of agents in your contact center, us - * [View a contact record in the Amazon Connect admin website](./sample-ctr.html) + * [View a contact record in the Connect Customer admin website](./sample-ctr.html) @@ -79 +79 @@ For detailed information about the activity of agents in your contact center, us - * [EventBridge events emitted by Amazon Connect](./connect-eventbridge-events.html) + * [EventBridge events emitted by Connect Customer](./connect-eventbridge-events.html)