AWS connect documentation change
Summary
Updated service branding throughout the document, replacing all instances of 'Amazon Connect' with 'Connect Customer' and 'Next Generation Amazon Connect' with 'Next Generation Connect Customer'.
Security assessment
The changes are purely branding/naming updates without any modifications to security configurations, permissions, or vulnerabilities. References to security features like IAM permissions, identity management, and encryption remain substantively unchanged despite service name updates.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-instances.md b/connect/latest/adminguide/amazon-connect-instances.md index 6283527ca..ec5337ee4 100644 --- a//connect/latest/adminguide/amazon-connect-instances.md +++ b//connect/latest/adminguide/amazon-connect-instances.md @@ -9 +9 @@ Things to know before you beginStep 1: Set identityStep 2: Add administratorStep -# Create an Amazon Connect instance +# Create an Connect Customer instance @@ -11 +11 @@ Things to know before you beginStep 1: Set identityStep 2: Add administratorStep -The first step in setting up your Amazon Connect contact center is to create a virtual contact center instance. Each instance contains all the resources and settings related to your contact center. +The first step in setting up your Connect Customer contact center is to create a virtual contact center instance. Each instance contains all the resources and settings related to your contact center. @@ -15 +15 @@ The first step in setting up your Amazon Connect contact center is to create a v - * When you sign up for Amazon Web Services (AWS), your AWS account is automatically signed up for all services in AWS, including Amazon Connect. You are charged only for the services that you use. To create an AWS account, see [How/ do I create and activate an AWS account?](https://aws.amazon.com/premiumsupport/knowledge-center/create-and-activate-aws-account/) + * When you sign up for Amazon Web Services (AWS), your AWS account is automatically signed up for all services in AWS, including Connect Customer. You are charged only for the services that you use. To create an AWS account, see [How/ do I create and activate an AWS account?](https://aws.amazon.com/premiumsupport/knowledge-center/create-and-activate-aws-account/) @@ -19 +19 @@ The first step in setting up your Amazon Connect contact center is to create a v - * For a list of the minimum IAM permissions required to create an instance, see [Required permissions for using custom IAM policies to manage access to the Amazon Connect console](./security-iam-amazon-connect-permissions.html). + * For a list of the minimum IAM permissions required to create an instance, see [Required permissions for using custom IAM policies to manage access to the Connect Customer console](./security-iam-amazon-connect-permissions.html). @@ -21 +21 @@ The first step in setting up your Amazon Connect contact center is to create a v - * By default when you create an Amazon Connect instance, Next Generation Amazon Connect is enabled. It's pricing model includes unlimited AI features in Amazon Connect. It's an all-inclusive channel pricing model that covers all optimization features for usage on your platform. + * By default when you create an Connect Customer instance, Next Generation Connect Customer is enabled. It's pricing model includes unlimited AI features in Connect Customer. It's an all-inclusive channel pricing model that covers all optimization features for usage on your platform. @@ -23 +23 @@ The first step in setting up your Amazon Connect contact center is to create a v -After you initially create your Amazon Connect instance, you can choose to disable this option and instead pay separately for channels and any optimization features you choose to use. For more information, see [Amazon Connect Customer](./enable-nextgeneration-amazonconnect.html). +After you initially create your Connect Customer instance, you can choose to disable this option and instead pay separately for channels and any optimization features you choose to use. For more information, see [Connect Customer Customer](./enable-nextgeneration-amazonconnect.html). @@ -25 +25 @@ After you initially create your Amazon Connect instance, you can choose to disab - * Amazon Connect is not available to customers in India using Amazon Web Services through Amazon Web Services India Private Limited (AWS India). You will receive an error message if you try to create an instance in Amazon Connect. + * Connect Customer is not available to customers in India using Amazon Web Services through Amazon Web Services India Private Limited (AWS India). You will receive an error message if you try to create an instance in Connect Customer. @@ -27 +27 @@ After you initially create your Amazon Connect instance, you can choose to disab - * When you create an instance, you must decide how you want to manage users. **You can't change the identity management option after you create the instance**. For more information, see [Plan your identity management in Amazon Connect](./connect-identity-management.html). + * When you create an instance, you must decide how you want to manage users. **You can't change the identity management option after you create the instance**. For more information, see [Plan your identity management in Connect Customer](./connect-identity-management.html). @@ -34 +34 @@ After you initially create your Amazon Connect instance, you can choose to disab -Permissions to access Amazon Connect features and resource are assigned to user accounts within Amazon Connect. When you create an instance, you must decide how you want to manage users. You can't change the identity management option after you create the instance. For more information, see [Plan your identity management in Amazon Connect](./connect-identity-management.html). +Permissions to access Connect Customer features and resource are assigned to user accounts within Connect Customer. When you create an instance, you must decide how you want to manage users. You can't change the identity management option after you create the instance. For more information, see [Plan your identity management in Connect Customer](./connect-identity-management.html). @@ -38 +38 @@ Permissions to access Amazon Connect features and resource are assigned to user - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -44 +44 @@ Permissions to access Amazon Connect features and resource are assigned to user - * **Store users in Amazon Connect** \- Use Amazon Connect to create and manage user accounts. You cannot share users with other applications. + * **Store users in Connect Customer** \- Use Connect Customer to create and manage user accounts. You cannot share users with other applications. @@ -46 +46 @@ Permissions to access Amazon Connect features and resource are assigned to user - * **Link to an existing directory** \- Use an Directory Service directory to manage your users. You can use each directory with one Amazon Connect instance at a time. + * **Link to an existing directory** \- Use an Directory Service directory to manage your users. You can use each directory with one Connect Customer instance at a time. @@ -48 +48 @@ Permissions to access Amazon Connect features and resource are assigned to user - * **SAML 2.0-based authentication** \- Use an existing identity provider (IdP) to federate users with Amazon Connect. + * **SAML 2.0-based authentication** \- Use an existing identity provider (IdP) to federate users with Connect Customer. @@ -50 +50 @@ Permissions to access Amazon Connect features and resource are assigned to user - 4. If you chose **Store users within Amazon Connect** or **SAML 2.0-based authentication** , provide the left-most label for **Access URL**. This label must be unique across all Amazon Connect instances in all Regions. You can't change the access URL after you create your instance. + 4. If you chose **Store users within Connect Customer** or **SAML 2.0-based authentication** , provide the left-most label for **Access URL**. This label must be unique across all Connect Customer instances in all Regions. You can't change the access URL after you create your instance. @@ -61 +61 @@ Permissions to access Amazon Connect features and resource are assigned to user -After you specify the user name of the administrator for the Amazon Connect instance, a user account is created in Amazon Connect and the user is assigned the **Admin** security profile. +After you specify the user name of the administrator for the Connect Customer instance, a user account is created in Connect Customer and the user is assigned the **Admin** security profile. @@ -67 +67 @@ After you specify the user name of the administrator for the Amazon Connect inst - * If you chose **Store users within Amazon Connect** , select **Specify an administrator** , and provide a name, password, and email address for the user account in Amazon Connect. + * If you chose **Store users within Connect Customer** , select **Specify an administrator** , and provide a name, password, and email address for the user account in Connect Customer. @@ -71 +71 @@ After you specify the user name of the administrator for the Amazon Connect inst - * If you chose **SAML 2.0-based authentication** , select **Add a new admin** and provide a name for the user account in Amazon Connect. The password for this user is managed through the IdP. + * If you chose **SAML 2.0-based authentication** , select **Add a new admin** and provide a name for the user account in Connect Customer. The password for this user is managed through the IdP. @@ -75 +75 @@ After you specify the user name of the administrator for the Amazon Connect inst - 3. (Optional) Add tags to your instance. For more information see [Tagging an Amazon Connect instance](./tagging-connect-instance.html). + 3. (Optional) Add tags to your instance. For more information see [Tagging an Connect Customer instance](./tagging-connect-instance.html). @@ -103 +103 @@ The early media feature is not supported for transfers that are dialed through t - 1. To allow inbound calls to your contact center, choose **Receive inbound calls with Amazon Connect**. + 1. To allow inbound calls to your contact center, choose **Receive inbound calls with Connect Customer**. @@ -105 +105 @@ The early media feature is not supported for transfers that are dialed through t - 2. To enable outbound calling from your contact center, choose **Make outbound calls with Amazon Connect**. + 2. To enable outbound calling from your contact center, choose **Make outbound calls with Connect Customer**. @@ -122 +122 @@ The early media feature is not supported for transfers that are dialed through t -Amazon Connect does not support Amazon S3 Object Lock in compliance mode to store objects using a write-once-read-many (WORM) model. +Connect Customer does not support Amazon S3 Object Lock in compliance mode to store objects using a write-once-read-many (WORM) model. @@ -126 +126 @@ When you create an instance, by default we create an Amazon S3 bucket. Data, suc -This bucket and key are used for both recordings of conversations and exported reports. Alternatively, you can specify separate buckets and keys for recordings of conversations and exported reports. For instructions, see [Update settings for your Amazon Connect instance](./update-instance-settings.html). +This bucket and key are used for both recordings of conversations and exported reports. Alternatively, you can specify separate buckets and keys for recordings of conversations and exported reports. For instructions, see [Update settings for your Connect Customer instance](./update-instance-settings.html). @@ -132 +132 @@ For voice artifacts (analysis files and redacted audio), Contact Lens uses the r -**By default, Amazon Connect creates buckets for storing call recordings, chat transcripts, exported reports, flow logs, and email messages.** +**By default, Connect Customer creates buckets for storing call recordings, chat transcripts, exported reports, flow logs, and email messages.** @@ -138 +138 @@ For voice artifacts (analysis files and redacted audio), Contact Lens uses the r - * When a bucket is created to store email messages, a default Amazon Connect email domain is created for your instance. This email domain cannot be customized. After your Amazon Connect instance is created, you can add up to five custom email domains that have been onboarded to Amazon SES. For more information, see [Enable email for your Amazon Connect instance](./enable-email1.html). + * When a bucket is created to store email messages, a default Connect Customer email domain is created for your instance. This email domain cannot be customized. After your Connect Customer instance is created, you can add up to five custom email domains that have been onboarded to Amazon SES. For more information, see [Enable email for your Connect Customer instance](./enable-email1.html). @@ -146 +146 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - * Screen recording is not enabled by default. For more information, see [Enable screen recording for your Amazon Connect instance](./enable-sr.html). + * Screen recording is not enabled by default. For more information, see [Enable screen recording for your Connect Customer instance](./enable-sr.html). @@ -151 +151 @@ If you choose **Enable Attachments sharing** for your instance, you must configu -**By default, Amazon Connect creates a Customer Profiles domain** , which stores profiles that combine customer contact history with customer information such as account number, address, billing address, and birth date. Data is encrypted using AWS Key Management Service. You can configure Customer Profiles to use your own customer managed key after your instance is set up. For more information, see [Create a KMS key to be used by Customer Profiles to encrypt data (required)](./enable-customer-profiles.html#enable-customer-profiles-awsmanagedkey). +**By default, Connect Customer creates a Customer Profiles domain** , which stores profiles that combine customer contact history with customer information such as account number, address, billing address, and birth date. Data is encrypted using AWS Key Management Service. You can configure Customer Profiles to use your own customer managed key after your instance is set up. For more information, see [Create a KMS key to be used by Customer Profiles to encrypt data (required)](./enable-customer-profiles.html#enable-customer-profiles-awsmanagedkey). @@ -170 +170 @@ If you choose **Enable Attachments sharing** for your instance, you must configu - 3. (Optional) Add tags to your instance. For more information see [Tagging an Amazon Connect instance](./tagging-connect-instance.html). + 3. (Optional) Add tags to your instance. For more information see [Tagging an Connect Customer instance](./tagging-connect-instance.html). @@ -176 +176 @@ If you choose **Enable Attachments sharing** for your instance, you must configu -If you chose to manage your users directly within Amazon Connect or through an Directory Service directory, you can access the instance using its access URL. If you chose to manage your users through SAML-based authentication, you can access the instance using the IdP. +If you chose to manage your users directly within Connect Customer or through an Directory Service directory, you can access the instance using its access URL. If you chose to manage your users through SAML-based authentication, you can access the instance using the IdP. @@ -183 +183 @@ If you chose to manage your users directly within Amazon Connect or through an D -Next Generation Amazon Connect is now enabled. It provides Amazon Connect with unlimited AI features in an all-inclusive pricing model. To switch to paying separately for channels and any optimization features you choose, [disable Next Generation Amazon Connect](./enable-nextgeneration-amazonconnect.html#how-to-disable-ac). +Next Generation Connect Customer is now enabled. It provides Connect Customer with unlimited AI features in an all-inclusive pricing model. To switch to paying separately for channels and any optimization features you choose, [disable Next Generation Connect Customer](./enable-nextgeneration-amazonconnect.html#how-to-disable-ac). @@ -187 +187 @@ Next Generation Amazon Connect is now enabled. It provides Amazon Connect with u -After you create an instance, you can assign your contact center a phone number or import your own phone number. For more information, see [Set up contact center phone numbers for your Amazon Connect instance](./ag-overview-numbers.html). +After you create an instance, you can assign your contact center a phone number or import your own phone number. For more information, see [Set up contact center phone numbers for your Connect Customer instance](./ag-overview-numbers.html). @@ -195 +195 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Amazon Connect Customer +Connect Customer Customer