AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document. Updated section headers, service references, and region tables to reflect new naming.
Security assessment
Changes are purely branding/naming updates from 'Amazon Connect' to 'Connect Customer'. No modifications to security controls, encryption methods, compliance statements, or data handling processes. Existing security statements about encrypted transmission and compliance remain unchanged.
Diff
diff --git a/connect/latest/adminguide/ai-in-connect.md b/connect/latest/adminguide/ai-in-connect.md index 5c2d94c87..c743ca7f9 100644 --- a//connect/latest/adminguide/ai-in-connect.md +++ b//connect/latest/adminguide/ai-in-connect.md @@ -9 +9 @@ Amazon BedrockModel selectionCross-region inferenceRegulatory compliance -# AI in Amazon Connect +# AI in Connect Customer @@ -11 +11 @@ Amazon BedrockModel selectionCross-region inferenceRegulatory compliance -Amazon Connect includes features that use AI, such as contact summarization, semantic rule matching, and performance evaluations. These features use AI models via [Amazon Bedrock](https://docs.aws.amazon.com/bedrock/latest/userguide/what-is-bedrock.html). +Connect Customer includes features that use AI, such as contact summarization, semantic rule matching, and performance evaluations. These features use AI models via [Amazon Bedrock](https://docs.aws.amazon.com/bedrock/latest/userguide/what-is-bedrock.html). @@ -21 +21 @@ For more information about how Amazon Bedrock protects your data, refer to [Data -For many features, Amazon Connect fully manages the underlying AI, including model selection, prompt definition, and capacity provisioning. These features will change the underlying model over time to unlock new capabilities, improve feature performance, and ensure feature availability as existing models approach [end of life](https://docs.aws.amazon.com/bedrock/latest/userguide/model-lifecycle.html). +For many features, Connect Customer fully manages the underlying AI, including model selection, prompt definition, and capacity provisioning. These features will change the underlying model over time to unlock new capabilities, improve feature performance, and ensure feature availability as existing models approach [end of life](https://docs.aws.amazon.com/bedrock/latest/userguide/model-lifecycle.html). @@ -25 +25 @@ For many features, Amazon Connect fully manages the underlying AI, including mod -Model inference is the process of a model generating an output (response) from a given input (prompt). To use an optimal model for each feature, Amazon Connect may use [cross-region inference](https://docs.aws.amazon.com/bedrock/latest/userguide/cross-region-inference.html) for data processing. This means Amazon Connect will automatically select the optimal AWS Region to process inference requests. The available AWS Regions vary based on the region of your Amazon Connect instance. All data is transmitted encrypted across Amazon's secure network and does not traverse the public internet. +Model inference is the process of a model generating an output (response) from a given input (prompt). To use an optimal model for each feature, Connect Customer may use [cross-region inference](https://docs.aws.amazon.com/bedrock/latest/userguide/cross-region-inference.html) for data processing. This means Connect Customer will automatically select the optimal AWS Region to process inference requests. The available AWS Regions vary based on the region of your Connect Customer instance. All data is transmitted encrypted across Amazon's secure network and does not traverse the public internet. @@ -27 +27 @@ Model inference is the process of a model generating an output (response) from a -The following tables lists the Inference regions that an Amazon Connect instance may use: +The following tables lists the Inference regions that an Connect Customer instance may use: @@ -29 +29 @@ The following tables lists the Inference regions that an Amazon Connect instance -Amazon Connect Instance Region | Inference Regions +Connect Customer Instance Region | Inference Regions @@ -45 +45 @@ AWS GovCloud (US-West) (us-gov-west-1) | AWS GovCloud (US-West) (us-gov-west-1) -Amazon Connect and Amazon Bedrock are in-scope for many of [AWS compliance programs](https://aws.amazon.com/compliance/services-in-scope/). If you have specific questions regarding compliance, contact customer support. +Connect Customer and Amazon Bedrock are in-scope for many of [AWS compliance programs](https://aws.amazon.com/compliance/services-in-scope/). If you have specific questions regarding compliance, contact customer support.