AWS connect documentation change
Summary
Replaced all instances of 'Amazon Connect' with 'Connect Customer' throughout the document. Updated API reference guide name to 'Connect Customer Model Context Protocol API Reference Guide'.
Security assessment
Changes are branding updates only (product name change from 'Amazon Connect' to 'Connect Customer'). No modifications to security content, protocols, or configurations. Security profile references remain unchanged.
Diff
diff --git a/connect/latest/adminguide/ai-agent-mcp-tools.md b/connect/latest/adminguide/ai-agent-mcp-tools.md index fbfdc7ef8..638e2e4dc 100644 --- a//connect/latest/adminguide/ai-agent-mcp-tools.md +++ b//connect/latest/adminguide/ai-agent-mcp-tools.md @@ -11 +11 @@ Tool types and integration optionsTool configuration and governance -Amazon Connect supports Model Context Protocol (MCP), enabling AI agents for both end-customer self-service and employee assistance to use standardized tools for retrieving information and completing actions. With MCP support, you can enhance your AI agents with extensible tool capabilities that reduce contact handle time and increase issue resolution across customer and agent interactions. +Connect Customer supports Model Context Protocol (MCP), enabling AI agents for both end-customer self-service and employee assistance to use standardized tools for retrieving information and completing actions. With MCP support, you can enhance your AI agents with extensible tool capabilities that reduce contact handle time and increase issue resolution across customer and agent interactions. @@ -17 +17 @@ MCP provides AI agents with the ability to automatically perform tasks such as l -Amazon Connect provides multiple ways to add tools to AI agent configurations: +Connect Customer provides multiple ways to add tools to AI agent configurations: @@ -22 +22 @@ Out-of-the-box tools -Amazon Connect includes prebuilt tools for common tasks such as updating contact attributes and retrieving case information, enabling immediate functionality without additional configuration. +Connect Customer includes prebuilt tools for common tasks such as updating contact attributes and retrieving case information, enabling immediate functionality without additional configuration. @@ -32 +32 @@ Third-party MCP tools -You can use third-party integrations through Amazon Bedrock AgentCore Gateway. By registering AgentCore Gateways in the AWS Management Console, similar to how third-party applications are registered to Amazon Connect today, you gain access to whatever tools are available on those servers, including remote MCP servers. +You can use third-party integrations through Amazon Bedrock AgentCore Gateway. By registering AgentCore Gateways in the AWS Management Console, similar to how third-party applications are registered to Connect Customer today, you gain access to whatever tools are available on those servers, including remote MCP servers. @@ -51 +51 @@ When you add tools to AI agents, you can enhance tool accuracy and control throu -Amazon Connect reuses security profiles for Amazon Connect users for AI agents, allowing you to govern the boundaries of what abilities your AI agents can perform, just as you govern the abilities your customer service representatives can take in the Amazon Connect system. +Connect Customer reuses security profiles for Connect Customer users for AI agents, allowing you to govern the boundaries of what abilities your AI agents can perform, just as you govern the abilities your customer service representatives can take in the Connect Customer system. @@ -53 +53 @@ Amazon Connect reuses security profiles for Amazon Connect users for AI agents, -MCP support is available through the same interfaces as other Amazon Connect AI agent features and integrates seamlessly with existing Amazon Connect workflows and third-party systems. For more information, see the [Amazon Connect Model Context Protocol API Reference Guide](https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html). +MCP support is available through the same interfaces as other Connect Customer AI agent features and integrates seamlessly with existing Connect Customer workflows and third-party systems. For more information, see the [Connect Customer Model Context Protocol API Reference Guide](https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html).