AWS connect documentation change
Summary
Updated references from 'Amazon Connect' to 'Connect Customer' in email forwarding documentation. No functional changes to security permissions or forwarding mechanics.
Security assessment
Changes are limited to branding terminology. Security controls (e.g., security profile permissions) remain unchanged. No mention of security incidents or new security capabilities.
Diff
diff --git a/connect/latest/adminguide/agent-forward-email.md b/connect/latest/adminguide/agent-forward-email.md index 3dd343161..9d9a04574 100644 --- a//connect/latest/adminguide/agent-forward-email.md +++ b//connect/latest/adminguide/agent-forward-email.md @@ -11 +11 @@ OverviewForward procedureDistribution listsPermissionsBest practicesForward vs. -Agents can forward email contacts to external email addresses (for example, `[email protected]`) or distribution lists (for example, `[email protected]`) when they need to involve other parties outside of Amazon Connect. This feature allows agents to share customer emails with external teams, partners, or systems while maintaining the email thread within Amazon Connect. +Agents can forward email contacts to external email addresses (for example, `[email protected]`) or distribution lists (for example, `[email protected]`) when they need to involve other parties outside of Connect Customer. This feature allows agents to share customer emails with external teams, partners, or systems while maintaining the email thread within Connect Customer. @@ -28 +28 @@ Email forwarding enables agents to: -Forwarding an email contact sends a copy to external recipients but does not transfer the contact out of Amazon Connect. The agent remains responsible for the contact until they end it or transfer it to another agent or queue within Amazon Connect. +Forwarding an email contact sends a copy to external recipients but does not transfer the contact out of Connect Customer. The agent remains responsible for the contact until they end it or transfer it to another agent or queue within Connect Customer. @@ -78 +78 @@ Common use cases for forwarding to distribution lists include: -Email forwarding capabilities are controlled by your security profile permissions. Your administrator configures which agents can forward emails ("Initiate email conversation" must be enabled on your [Contact Control Panel (CCP)](./security-profile-list.html#ccp-permissions-list)) and to which external addresses (based on checking contact attributes in the [Default outbound flow in Amazon Connect: "This call is not being recorded"](./default-outbound.html)). +Email forwarding capabilities are controlled by your security profile permissions. Your administrator configures which agents can forward emails ("Initiate email conversation" must be enabled on your [Contact Control Panel (CCP)](./security-profile-list.html#ccp-permissions-list)) and to which external addresses (based on checking contact attributes in the [Default outbound flow in Connect Customer: "This call is not being recorded"](./default-outbound.html)). @@ -120 +120 @@ It's important to understand the difference between forwarding and transferring - * **Forwarding** : Sends a copy of the email to external recipients outside of Amazon Connect. You remain responsible for the contact and must continue to handle it or end it. + * **Forwarding** : Sends a copy of the email to external recipients outside of Connect Customer. You remain responsible for the contact and must continue to handle it or end it. @@ -122 +122 @@ It's important to understand the difference between forwarding and transferring - * **Transferring** : [Quick connect scenarios for transferring contacts](./how-quick-connects-work.html), transfers the email contact to another agent or queue within Amazon Connect. The contact is removed from your queue and assigned to the transfer destination. + * **Transferring** : [Quick connect scenarios for transferring contacts](./how-quick-connects-work.html), transfers the email contact to another agent or queue within Connect Customer. The contact is removed from your queue and assigned to the transfer destination.