AWS connect documentation change
Summary
Updated product branding from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are purely branding/naming updates without any security implications. No security vulnerabilities, configurations, or features were modified or added.
Diff
diff --git a/connect/latest/adminguide/agent-event-stream-model.md b/connect/latest/adminguide/agent-event-stream-model.md index 0bfeeb6b2..5dc1194ad 100644 --- a//connect/latest/adminguide/agent-event-stream-model.md +++ b//connect/latest/adminguide/agent-event-stream-model.md @@ -9 +9 @@ AgentEventAgentSnapshotConfigurationContact objectHierarchyGroup objectAgentHier -# Agent event streams data model in Amazon Connect +# Agent event streams data model in Connect Customer @@ -83 +83 @@ Type: ARN -The 12-digit AWS account ID for the AWS account associated with the Amazon Connect instance. +The 12-digit AWS account ID for the AWS account associated with the Connect Customer instance. @@ -118 +118 @@ Valid values: `STATE_CHANGE` | `HEART_BEAT` | `LOGIN` | `LOGOUT` -Amazon Resource Name for the Amazon Connect instance in which the agent's user account is created. +Amazon Resource Name for the Connect Customer instance in which the agent's user account is created. @@ -151 +151 @@ For example, their status might be **Available** , which means that they are rea -A status of `Error` indicates an internal Amazon Connect error. +A status of `Error` indicates an internal Connect Customer error. @@ -195 +195 @@ Information about the agent, including: - * Username—the agent's Amazon Connect user name. + * Username—the agent's Connect Customer user name. @@ -216 +216 @@ The `Configuration` object includes the following properties: -The first name entered in the agent's Amazon Connect account. +The first name entered in the agent's Connect Customer account. @@ -232 +232 @@ Type: `AgentHierarchyGroups` object -The last name entered in the agent's Amazon Connect account. +The last name entered in the agent's Connect Customer account. @@ -255 +255 @@ Type: `RoutingProfile` object. -The user name for the agent's Amazon Connect user account. +The user name for the agent's Connect Customer user account. @@ -305 +305 @@ Valid values: -For more information about the InitiationMethod in this scenario, see [Queued callbacks in real-time metrics in Amazon Connect](./about-queued-callbacks.html). +For more information about the InitiationMethod in this scenario, see [Queued callbacks in real-time metrics in Connect Customer](./about-queued-callbacks.html). @@ -307 +307 @@ For more information about the InitiationMethod in this scenario, see [Queued ca - * `API`: The contact was initiated with Amazon Connect by API. This could be an outbound contact you created and queued to an agent, using the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API, or it could be a live chat that was initiated by the customer with your contact center, where you called the [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API. + * `API`: The contact was initiated with Connect Customer by API. This could be an outbound contact you created and queued to an agent, using the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API, or it could be a live chat that was initiated by the customer with your contact center, where you called the [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API.