AWS connect documentation change
Summary
Changed product name references from 'Amazon Connect' to 'Connect Customer' and updated admin portal references.
Security assessment
Modifications are limited to branding terminology without altering security protocols, permissions, or features related to agent status management.
Diff
diff --git a/connect/latest/adminguide/agent-custom.md b/connect/latest/adminguide/agent-custom.md index e200a19b7..8b991ddcd 100644 --- a//connect/latest/adminguide/agent-custom.md +++ b//connect/latest/adminguide/agent-custom.md @@ -7 +7 @@ -# Add a custom agent status to the Amazon Connect Contact Control Panel (CCP) +# Add a custom agent status to the Connect Customer Contact Control Panel (CCP) @@ -11 +11 @@ Agents are responsible for setting their status in the Contact Control Panel (CC -Amazon Connect provides two default status values: +Connect Customer provides two default status values: @@ -28 +28 @@ You can't delete a status value but you can disable it so it doesn't appear on t - 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Use an **Admin** account, or an account that has **Users and permissions** \- **Agent status** \- **Create** permissions in its security profile. + 1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/. Use an **Admin** account, or an account that has **Users and permissions** \- **Agent status** \- **Create** permissions in its security profile. @@ -30 +30 @@ You can't delete a status value but you can disable it so it doesn't appear on t - 2. On the Amazon Connect admin website, on the navigation menu, choose **Users** , **Agent status** , **Add new agent status**. The following image shows a sample **Manage agent statuses** page. + 2. On the Connect Customer admin website, on the navigation menu, choose **Users** , **Agent status** , **Add new agent status**. The following image shows a sample **Manage agent statuses** page. @@ -55 +55 @@ To change the order that the status values appear in the CCP, choose **Reorder a - 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Use an **Admin** account, or an account that has **Users and permissions** \- **Agent status** \- **Edit** permissions in its security profile. + 1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/. Use an **Admin** account, or an account that has **Users and permissions** \- **Agent status** \- **Edit** permissions in its security profile. @@ -57 +57 @@ To change the order that the status values appear in the CCP, choose **Reorder a - 2. On the Amazon Connect admin website, on the navigation menu, choose **Users** , **Agent status**. + 2. On the Connect Customer admin website, on the navigation menu, choose **Users** , **Agent status**.