AWS connect documentation change
Summary
Renamed 'Amazon Connect Customer Profiles' to 'Connect Customer Customer Profiles' and updated administrator references throughout the document.
Security assessment
Changes are purely branding/nomenclature updates with no security implications. No vulnerabilities, configurations, or security features were modified or added.
Diff
diff --git a/connect/latest/adminguide/ag-cp-select.md b/connect/latest/adminguide/ag-cp-select.md index eeae609f6..b8a4da46a 100644 --- a//connect/latest/adminguide/ag-cp-select.md +++ b//connect/latest/adminguide/ag-cp-select.md @@ -9 +9 @@ Auto-populate the customer profileAccept incoming contact, no customer profile f -# Accept incoming contacts with Amazon Connect Customer Profiles +# Accept incoming contacts with Connect Customer Customer Profiles @@ -11 +11 @@ Auto-populate the customer profileAccept incoming contact, no customer profile f -When a call or chat is connected to your Contact Control Panel (CCP), Amazon Connect Customer Profiles, in the same browser window, automatically populates the customer profile that may match the incoming phone number for a voice interaction and _Name_ for a chat interaction. +When a call or chat is connected to your Contact Control Panel (CCP), Connect Customer Customer Profiles, in the same browser window, automatically populates the customer profile that may match the incoming phone number for a voice interaction and _Name_ for a chat interaction. @@ -17 +17 @@ You can change autopopulation behavior if you wish. For more information, see [ -Before agents can access customer profiles, the Amazon Connect administrator must enable the Customer Profiles feature, grant agents the appropriate permissions, and integrate Customer Profiles into your agent workspace. For more information, see [Enable Customer Profiles for your Amazon Connect instance](./enable-customer-profiles.html). +Before agents can access customer profiles, the Connect Customer administrator must enable the Customer Profiles feature, grant agents the appropriate permissions, and integrate Customer Profiles into your agent workspace. For more information, see [Enable Customer Profiles for your Connect Customer instance](./enable-customer-profiles.html). @@ -38 +38 @@ Before agents can access customer profiles, the Amazon Connect administrator mus -As soon as Amazon Connect Customer Profiles matches the phone number (voice) or customer name (chat) with an existing customer profile, it automatically displays the profile even though you may not have accepted the contact yet. +As soon as Connect Customer Customer Profiles matches the phone number (voice) or customer name (chat) with an existing customer profile, it automatically displays the profile even though you may not have accepted the contact yet. @@ -40 +40 @@ As soon as Amazon Connect Customer Profiles matches the phone number (voice) or -The following image shows what your Contact Control Panel (CCP) may look like when there's an incoming chat. A customer profile has been found that matches the customer, and Amazon Connect is loading the data. +The following image shows what your Contact Control Panel (CCP) may look like when there's an incoming chat. A customer profile has been found that matches the customer, and Connect Customer is loading the data. @@ -44 +44 @@ The following image shows what your Contact Control Panel (CCP) may look like wh -This next example shows what it might look like after you've accepted and joined the chat, and Amazon Connect displays the customer's profile. In this case, Amazon Connect found the customer's profile based on their email address. If this were a voice call, by default Amazon Connect would match the customer's profile based on their phone number. Your IT department can [customize](./auto-pop-customer-profile.html) this behavior to search for the profile based on other information about the contact. +This next example shows what it might look like after you've accepted and joined the chat, and Connect Customer displays the customer's profile. In this case, Connect Customer found the customer's profile based on their email address. If this were a voice call, by default Connect Customer would match the customer's profile based on their phone number. Your IT department can [customize](./auto-pop-customer-profile.html) this behavior to search for the profile based on other information about the contact.