AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the documentation, including service references, API names, and UI elements. Updated security section to reference 'Connect Customer' for JWT key management and token verification.
Security assessment
The changes are purely rebranding updates replacing 'Amazon Connect' with 'Connect Customer'. No modifications were made to security mechanisms like JWT implementation, key rotation, or authentication flows. Security-related sections (Steps 2-3) retain identical functionality descriptions with only service name changes.
Diff
diff --git a/connect/latest/adminguide/add-chat-to-website.md b/connect/latest/adminguide/add-chat-to-website.md index 0c8ece0fb..2300da8b8 100644 --- a//connect/latest/adminguide/add-chat-to-website.md +++ b//connect/latest/adminguide/add-chat-to-website.md @@ -9 +9 @@ Supported browsersStep 1: Customize your communications widgetStep 2: Specify th -# Add a chat user interface to your website hosted by Amazon Connect +# Add a chat user interface to your website hosted by Connect Customer @@ -11 +11 @@ Supported browsersStep 1: Customize your communications widgetStep 2: Specify th -To support your customers through chat, you can add a communications widget to your website that is hosted by Amazon Connect. You can configure the communications widget in the Amazon Connect admin website. You can customize the font and colors, and secure the widget so that it can be launched only from your website. When finished, you will have a short code snippet that you add to your website. +To support your customers through chat, you can add a communications widget to your website that is hosted by Connect Customer. You can configure the communications widget in the Connect Customer admin website. You can customize the font and colors, and secure the widget so that it can be launched only from your website. When finished, you will have a short code snippet that you add to your website. @@ -13 +13 @@ To support your customers through chat, you can add a communications widget to y -Because Amazon Connect hosts the widget, it ensures that the latest version is always live on your website. +Because Connect Customer hosts the widget, it ensures that the latest version is always live on your website. @@ -17 +17 @@ Because Amazon Connect hosts the widget, it ensures that the latest version is a -Use of the communications widget is subject to default service quotas, such as the number of required characters for each message. Before launching your communications widget into production, make sure that your service quotas are set for your organization's needs. For more information, see [Amazon Connect service quotas](./amazon-connect-service-limits.html). +Use of the communications widget is subject to default service quotas, such as the number of required characters for each message. Before launching your communications widget into production, make sure that your service quotas are set for your organization's needs. For more information, see [Connect Customer service quotas](./amazon-connect-service-limits.html). @@ -45 +45 @@ Use of the communications widget is subject to default service quotas, such as t - * [Start chats in your applications by using Amazon Connect APIs](./integrate-with-startchatcontact-api.html) + * [Start chats in your applications by using Connect Customer APIs](./integrate-with-startchatcontact-api.html) @@ -85 +85 @@ In this step, you customize the experience of the communications widget for your - 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Choose **Customize communications widget**. + 1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/. Choose **Customize communications widget**. @@ -97 +97 @@ In this step, you customize the experience of the communications widget for your -The Name must be unique for each communications widget created in an Amazon Connect instance. +The Name must be unique for each communications widget created in an Connect Customer instance. @@ -105 +105 @@ You can only enable a task or email pre-contact form if chat and voice are not e -The following image shows options to allow chat, message receipts, and create a pre-chat form for customers. To enable a pre chat form, you must first create a [view](./view-resources-sg.html) with a connect action button and select the `StartChatContact` action. For more information about pre-chat and pre-contact forms, see [Add the Amazon Connect widget to your website](./connect-widget-on-website.html). +The following image shows options to allow chat, message receipts, and create a pre-chat form for customers. To enable a pre chat form, you must first create a [view](./view-resources-sg.html) with a connect action button and select the `StartChatContact` action. For more information about pre-chat and pre-contact forms, see [Add the Connect Customer widget to your website](./connect-widget-on-website.html). @@ -189 +189 @@ Domain allowlist behavior: - 2. Under **Add security for your communications widget** , we recommend choosing **Yes** , and working with your website administrator to set up your web servers to issue JSON Web Tokens (JWTs) for new chat requests. This provides you more control when initiating new chats, including the ability to verify that chat requests sent to Amazon Connect are from authenticated users. + 2. Under **Add security for your communications widget** , we recommend choosing **Yes** , and working with your website administrator to set up your web servers to issue JSON Web Tokens (JWTs) for new chat requests. This provides you more control when initiating new chats, including the ability to verify that chat requests sent to Connect Customer are from authenticated users. @@ -195 +195 @@ Choosing **Yes** results in the following: - * Amazon Connect provides a 44-character security key on the next page that you can use to create JSON Web Tokens (JWTs). + * Connect Customer provides a 44-character security key on the next page that you can use to create JSON Web Tokens (JWTs). @@ -197 +197 @@ Choosing **Yes** results in the following: - * Amazon Connect adds a callback function within the communications widget embed script that checks for a JSON Web Token (JWT) when a chat is initiated. + * Connect Customer adds a callback function within the communications widget embed script that checks for a JSON Web Token (JWT) when a chat is initiated. @@ -222 +222 @@ In this step, you confirm your selections and copy the code for the communicatio -Use this 44-character security key to generate JSON web tokens from your web server. You can also update, or rotate, keys if you need to change them. When you do this, Amazon Connect provides you with a new key and maintains the previous key until you have a chance to replace it. After you have the new key deployed, you can come back to Amazon Connect and delete the previous key. +Use this 44-character security key to generate JSON web tokens from your web server. You can also update, or rotate, keys if you need to change them. When you do this, Connect Customer provides you with a new key and maintains the previous key until you have a chance to replace it. After you have the new key deployed, you can come back to Connect Customer and delete the previous key. @@ -224 +224 @@ Use this 44-character security key to generate JSON web tokens from your web ser - + @@ -226 +226 @@ Use this 44-character security key to generate JSON web tokens from your web ser -When your customers interact with the Start chat icon on your website, the communications widget requests your web server for a JWT. When this JWT is provided, the widget will then include it as part of the end customer’s chat request to Amazon Connect. Amazon Connect then uses the secret key to decrypt the token. If successful, this confirms that the JWT was issued by your web server and Amazon Connect routes the chat request to your contact center agents. +When your customers interact with the Start chat icon on your website, the communications widget requests your web server for a JWT. When this JWT is provided, the widget will then include it as part of the end customer’s chat request to Connect Customer. Connect Customer then uses the secret key to decrypt the token. If successful, this confirms that the JWT was issued by your web server and Connect Customer routes the chat request to your contact center agents. @@ -248 +248 @@ Replace `widgetId` with your own widgetId. To find your widgetId, see the exampl - * **customerId (optional)** : This can be either an Amazon Connect Customer Profiles ID or a custom identifier from an external system, such as a CRM. + * **customerId (optional)** : This can be either an Connect Customer Customer Profiles ID or a custom identifier from an external system, such as a CRM. @@ -295 +295 @@ To make changes to widget icons on the website, you will receive a new code snip -If you encounter error messages, see [Troubleshoot issues with your Amazon Connect communications widget](./ts-cw.html). +If you encounter error messages, see [Troubleshoot issues with your Connect Customer communications widget](./ts-cw.html).